WebstaurantStore

I ordered a large table top, carnival style, popcorn popper from this site. I tried the popcorn popper one time only. It did not produce the quality of popcorn that was described on the site. I followed the directions exactly as described, and the popcorn it made was just awful. The popcorn kernels that I used were brand new and had just been bought.
Per the instructions, I used clarified butter in the popper. I used the included scoop to measure the popcorn. I followed the instructions exactly and also watched the video on their website. It tasted terrible and the texture was like styrofoam or thick paper and very difficult to chew. I've made popcorn on the stovetop with these same ingredients and it turned out just fine.
I cleaned the entire machine and put it back in the original packaging. I then contacted the WEBstaurant Store asking for a full refund, including shipping. Their customer service then contacted thier warranty department to look into it further in order to see if there the actual unit could be defective. They determined that the unit was not defective and they would not issue a refund.
They said that sometimes you have to use different popcorns or oils to get desired results. The user manual does not recommend a certain brand of popcorn or oil. The only ingredient recommendation is that clarified butter should be used instead of regular butter, but any type of oil is acceptable. I used new popcorn with clarified butter.
They said that I could ship the unit back to them (at my expense) so that they could inspect it. If they found it to be defective they would issue a credit. However, if they found the unit to be in working condition, they would ship it back to me at my expense. This is a large item. Shipping it to them, and them possibly shipping it back, would be very expensive. Since they had already guessed that it must have been the 'type of popcorn' that I used, I did not have confidence that their biased warranty department would decide that the unit was defective.
I used the product exactly as stated in the user manual and did not get the results that were advertised. I am left with a giant $150 paper weight and I feel as if I've been robbed.

I reached out to WebrestaurantStore Support due to not receiving one package in my recent order of $250 ( one of many). This one package had about $4.00 of merchandise not really anything but combined with the fact I had other packages from different companies stolen along with this insignificant one anything to help ease the loss would have been appreciated. Company A I ordered from instantly gave me a refund ($20) and Company B a store credit ($40) all these larger amounts than $4 mind you. But when it came time for Webrestaurant to answer my help request their support they refused to help me because it wasn't in their policy. They shrugged their shoulders and said there is nothing they can do. The could only help if the item was damaged. They couldn't give a crap to even give me a $4.00 store credit or a crappy coupon! For me it's the principle of the matter at this point. They lost a customer who spent $500 in their first month and was planning to spend a lot more monthly. All over $4.00, so lucky I found out over a small amount instead of the larger monetary portion of my order. When I told them I'll be taking my business elsewhere, they still shrugged and outlined their damage/Carrier policy no sorry to see you go, no sorry here's a coupon, nothing. In these trying Covid times and with the restaurant industry in peril you would think they'd like to keep a customer they found organically without paid advertising. I will be going through my credit card company, they can deal with the charge back and waste paid man hours over it. I always give businesses the opportunity to step up and hit it out of the park, unfortunately they didn't even bother coming up to bat.

I've been ordering supplies and equipment from them for at least 8 years now. This year I signed up for their "Plus" service, which is a monthly $99 subscription that waives any shipping charges. It works out great if I order weekly - I'm saving a lot. However. On my first order after signing up, I found a shipping charge. Turns out since I used my Paypal account to pay, they picked up my shipping address from my paypal acct, which is nearly identical to the address I have on file with webstaurantstore, but the 4 digit zip+4 is tagged on to one of the addresses but not the other. Since one of the requirements to get free shipping is that the address that you're shipping to must match the address on file with your "Plus" account, they dinged me for shipping, even though it was the same address. Their initial response was that they couldn't refund me, but after I complained to the BBB, they refunded the shipping. Now I'm finding very shoddy packaging to the point where items are arriving damaged. They do refund when I submit a complaint, but why don't they simply package things correctly to begin with? Also, this week, I received a message that there is something wrong with my credit card info and they couldn't charge the monthly fee and that if I don't resolve it within 14 days, they're going to cancel my subscription. I went to my account. There's nothing wrong with the card info and there's plenty of credit. But there is no place on the web site for me to try to charge the fee to my card again. I figure this might be a sneaky way for them to try to get rid of customers who use the Plus service too often. Before Plus, I ordered from them maybe monthly in order to maximize shipping savings. Now I order weekly since I don't have a lot of storage - it makes it easier for me. Anyway, I still use them, but you really have to stay on top of them!

HORIBLE I HAD A VERY BAD EXPERIENCE, I BUY A VERY EXPENSIVE ESTELLA GRINDER, IT DID NOT WORK WELL, AND THE LID DID NOT HAVE A HERMETIC SEAL. (THE COFFEE GOES BAD BECAUSE IT TAKEN AIR)
THEY DID NOT MAKE ME COME BACK, I THROWN AWAY THE MONEY, I AM NOT EVEN USING IT,
I AM A CUSTOMER FOR MORE THAN 5 YEARS, I HAVE BOUGHT MANY THINGS FROM YOU, BUT I DO NOT BUY AGAIN, YOU ARE NOT PROFESSIONALS, IF A PRODUCT IS NOT GOOD YOU HAVE TO ACCEPT IT, AND RETURN THE MONEY

TUBE UNA MUY MALA EXPERIENCIA, COMPRE UN GRINDER ESTELLA MUY CARO, NO FUNZIONAVA BIEN, Y LA TAPA NO TENIA EL CIERRE ERMETICO. ( EL CAFE SE MALOGRAVA PORUE TOMAVA AIRE)
NO ME HICIERON REGRESAR, BOTE' EL DINERO, NI SIQUIERA LA ESTOY UTILIZANDO,
SOY UN CLIENTE DESDE MAS DE 5 ANOS, HE COMPRADO MUCHAS COSAS EN DE USTEDES, PERO YA NO VUELVO A COMPRAR, NO SON PROFESIONALES, SI UN PRODUCTO NO ES BUENO TIENEN QUE ACEPTARLO, Y REGRESAR EL DINERO

I regret to say that my experience with Webstaurant has been nothing short of a nightmare, and I feel compelled to share my story here to warn others about the challenges I've faced. While their email responses and customer service interactions have been prompt and polite, the overall service has been nothing short of chaotic.
I placed orders with Webstaurant months ago for tables and table bases, and it's been a cascade of issues ever since. Here are some of the problems I've encountered:
1. Persistent Shipping Delays: Time and again, Webstaurant has failed to deliver on their promised shipping dates. This inconsistency has resulted in significant disruptions to my business operations, causing delays that I couldn't afford.
2. Lost Shipments: Incredibly, some of my shipments have simply disappeared in transit. This has not only added to the delay but has also left me dealing with unnecessary stress and uncertainty.
3. Damaged Items: When shipments do eventually arrive, it's not uncommon to find items damaged. It's disheartening to see a lack of attention to detail when it comes to quality control and packaging.
4. Excessive Shipping Times: Even when items do make it through unscathed, they often take an unreasonably long time to arrive. Waiting for weeks to receive essential items has taken a significant toll on my business's operations.
5. Ongoing Lost Shipments: My most recent ordeal involves yet another lost shipment. To make matters worse, the estimated delivery time for replacements is an astonishing one month, which is simply unacceptable for an order as straightforward as four small tables.
The culmination of these issues has led to an overwhelming increase in stress and financial losses for my business. My business opening had to be delayed for months due to the unavailability of these tables, which subsequently impacted our ability to schedule inspections and operate effectively.
I hope that by sharing my experience here, other potential customers will exercise caution when considering Webstaurant as a supplier. While I understand that no company is perfect, the level of disarray and inconvenience I've experienced is simply unacceptable.
In conclusion, I implore Webstaurant to take these recurring issues seriously and implement substantial changes to their operations. As a loyal customer who expected reliable service, I believe it's their responsibility to rectify these problems promptly and prevent them from recurring in the future.

We ordered 2 wall gas heaters from the company and didn't realize they required 30inches empty space between the heater and the wall. It didn't work for us so we had to return both units. It's 20-30% stocking fees which is ridiculously high and they charged shipping costs twice, to ship to and to return. Btw, both boxes wwre shipped without any taping, they use staples to close the box which was horribel. One box was opened with the staples ripping through the cardboard box. Thankful the unit wasn't damaged.
The return department only provided 1 label for both heaters and FedEx only allows 1 label per unit. I had to carry one heavy unit back from Fedex and asked for another shipping label. It took a while with so many exchanges for them to send out the 2nd label. Then, after 1 month since both units were shipped back, out credit card still shows 0 refund. I called the company and was asked if the units were sent back because it didn't show in their system. After being put on hold for a while, i was told that the system showed both units were received. But because they were shipped back to their warehouse and people there didn't let them know, they didn't know to credit back. I was then told that the message was sent to the warehouse and the credit should be refunded by next week. I felt like this company was being dishonest. It was like they delayed the refunds and if people are way too busy with life and don't check their credit card statement, the company can just quietly keep the refunds. I will check back next week and if the refunds are still not there, I will file a dispute with my credit card company.
Stay away from this company!

I would rate this trash company negative stars if I could. First of all, let me start out by saying that I did a lot of research before purchasing the specific items that I did. I read all of their ratings I read all of their information for each of the items, and I purchase my items based on what they recommended be put together. I purchased an industrial mixer, and industrial table (that showed a photo of that same mixer that I bought on the table in the product ad), And industrial wheels that their store specifically recommended work with that table. Well, we get everything home put it together, havent double checked by multiple people to make sure that it is safely put together, and put this 300 pound mixer on the table. Come a month later the table start to bow and give out (keeping in mind that they, on their own website, recommended using that specific mixer and table together. Also keeping in mind that in the ad for that table they said it could hold over 700 pounds, and we were well under that limit). Eventually, my daughter was working with this product and saw its starting to lean like it was going to fall over. She wasnt quite sure what to do and it happened very fast, she ended up getting her arm almost crushed as this 300 POUND MIXER THEY PROMISED WOULD BE THE BEST AND SAFEST ON THE MARKET TOPPLED ONTO HER DUE TO THE FACT THAT THE TABLE LEGS COULD NOT HOLD THE WEIGHT AND GAVE OUT. Now, if I was using this machinery and properly it would be my fault. However I did extensive research and I only bought products that they specifically on their website recommended go together for what I was doing. I tried to reach out to them and explain the situation multiple times, and all they did was throw some fake information in my face claiming that they can do nothing due to the fact that it was delivered to a specific address. They refused to speak to us and they refused to help whatsoever even though they falsely advertise not only their products but they falsely advertise what they were made for. Absolutely disgusting company and products.

This is the worst site to order restaurant supply or parts, need new parts? Good luck you will have to see the future to order here WORST SITE EVER!

First impressions mean a lot and Webstaurant doesn't make a good one. All packages received were obviously packaged poorly on purpose. The tattered boxes had more tape than cardboard, the boxes were inappropriately shaped and sized for the products housed and there were zero efforts to protect the products from any kind of damage. When I brought this up in an email, they took zero responsibility for their workers actions and simply stated that they train their employees how to properly package the products received. By those standards, they clearly and maliciously packed without care. Any apology from them is going to be insincere because they are trained to respond with an apology. One of my orders was missing an item and one of my packages has been delayed in transit for no explained reason but I can assume it's most likely from damages. I'll be making one last order and if it is the same as before, I will never order from them again.