I purchased a trailer and poly john from them 5 months ago and waited patiently for my items, when i got my items they sent me, they did not send me a certificate of origin for the trailer. So my next step was several phone calls to a partner company called Clark associates Inc who the trailer was sold too and nobody seemed to know what was going on. After 2 more months of going round and round regarding the certificate of origin and several trips to Arizona MVD (motor vehicle division) i had webstaurant employee speak with MVD employee that specifically told them that the certificate of origin had to be notarized by Clark Associates in order for me to register in my name. Webstaurant did nothing and has still NOT complied with MVD needs and MVD even checked pennsylvania which is where they are located and checked they"re MVD laws and they are the same requirements as Arizona. I even spoke with a supervisor of webstaurant who said they would get it done and notarized so i could register and i still have NOT heard anything from anybody. Terrible service and would never recommend purchasing from this company
The shipping price shown for my order was $5 LESS than what I was charged after I hit place my order -no explanation - rather "bait and switch!"
Thank you for your review, Joy. I'm sorry that you had an issue with the shipping calculation. The shipping that calculates on the final payment screen will be the final amount you pay. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod.
Junk emails multiple times per day. I have unsubscribed and blocked multiple times. Threatened a negative review if emails didn't stop. Here you go.
Hi Jim, Thank you for your review and I am sorry to hear that you are still receiving emails! If you have an account with us you can removed the marketing emails there! Once logged in, go to edit profile and you will find the option there to unsubscribe from all marketing. If you would like to message me your email address that is associated with your account, I will get that taken care of for you as well. I look forward to hearing back from you!
I order something it was wrong I returned it. But they are not returned my money back almost two manth be careful with them
Thank you for your review, Abul. I am sorry to hear that you were not refunded for your return! When we set up a standard return, there is a 20-30% restocking fee and you are responsible for the cost of the return shipping. Once we receive a return back to our warehouse, it does take about 1-2 weeks for our returns team to issue the refund to you.
I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily A.
They refused to pay back my canceled order charge even tax which they charged when l placed the order. They have worse customer service.
Thank you for your review, Dilek. I was able to locate the order and we did not receive a cancellation request for your order. When the order arrived, it was refused and returned to us and processed as a standard return. We did make an exception to waive the restocking fee for you on this return. Because we did not receive a cancellation request from you, that is why the order was not canceled and you were refunded for the return. I do see that you were not refunded the tax paid on the order due to a bug in our system. I am very sorry for that error. I have requested that refund be applied back to you now. If you have any further questions or concerns regarding this, please contact us at help@webstaurantstore.com.
Horrible Company, Ordered item to incorrect address for 65 dollars, Could not reroute order to new address after charging me $13 dollars to reroute it. Also said they could not re reroute it back to them, which is bull. Anyone can do this if they actually called the carrier, i actually ended up calling the carrier myself and they notified me they can reroute it back to them with no issues, and no questions asked. Webstuarant said i would have to wait until the item arrives then send it back, then they charge shipping and a %30 restocking fee, because it is a residential address.%20 if it is a commercial address. A good way to get more money out of you, then shipping back as well. All in all on a 65 dollar item i will be refunded a grand total of $12. I asked the lady on the phone why the difference and why the re stocking fee, and they could not give me an answer. PLEASE BE CAREFUL BUYING FROM THESE GUYS. THERE ARE SO MANY BETTER CHOICES TO BUY FROM ONLINE. THESE GUYS POLICIES ARE EITHER STUCK IN 2009 OR THEY GENUINELY DO NOT CARE ABOUT THE CUSTOMERS JUST THE MONEY BEWARE! ITS NOT A COINCIDENCE MOST OF THE REVIEWS ARE NEGATIVE.
I placed and order for over than 2 weeks and my order still in process. Customerservice are not helpful.
I have been and continue to be, happy with the products I received from the Webstaurant Store. They have been helpful for use in my bakery.
Thank you for your review, Victoria! I am happy to hear that you were able to find products that you needed for your bakery! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
My one stop shop quick order and quality products Thanks I tell my friends all the time
Lew Shealy
I also like the wide variety of products you can purchase like I said one stop shopping
Thank you for your review, Lew. We are glad to know that you have appreciated the products from our website. Thank you for telling your friends about us, as well. Should you need any help or assistance in the future, feel free to email help@webstaurantstore.com and we will be happy to help.
I prefer buying in bulk and Webstaurant has the best prices around. All of the products that I have received are of the highest quality.
Thank you for your review, Tim. I'm glad you're able to find what you need, and a lot of it! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Terrible company terrible customer service they don't care about no integrity about their company canceled my account and order for no reason
Thank you for your review Isaac and I am sorry your account was cancelled. Please reach out to our Customer Solutions Department to assist you with this. We look forward to hearing from you.
They don't care the sipping bad customer service. Never responde to the sipping questions please change to UPS
Thank you for your review, Juan. I am sorry that you did not receive replies to your shipping questions. Please email help@webstaurantstore.com or use our live chat, and we will be happy to answer any questions you may have. With regards to our carriers, while we do use some regional carriers, our primary Ground shipping account is with FedEx. I apologize, we are not able to guarantee shipment via UPS.
Did Not get the 20.00 off forAppling Appling for THE pay pal credit card really confused about the order all I want is my discount thank you
Thank you for your review, Lisa. I do apologize but WebstaurantStore does not offer a credit card at this time. It sounds as though you will need to reach out to PayPal directly in order for them to confirm what happened to the $20 when you applied. If you were looking to place an order with us and ran into issues checking out, please feel free to email us at Help@WebstaurantStore.com so that we can better assist you.
I used the Septsave coupon code but it didn't reduce the cost - perhaps it didn't apply to the items I ordered.
Thank you for your review, Dawn! I am happy to hear that it was easy to order, but that you were having issues with the coupon code. The code SEPTSAVE is only applicable to a few select items on our site. Those items can be viewed on our blog as well as the latest codes that we offer, http://www.webstaurantstore.com/blog/. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Thanks for Lauren's help. She took time to tell me what I needed and item numbers. Heard about you from lemonade slingers Facebook group.
Thank you for your review, Jim. I'm glad Lauren was able to help you! It's great to hear you were able to find what you need. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Webstaurant has been an amazing experience for our business. We also upgraded to Plus which saves hundreds on shipping every month.
Thank you for your review, Mary. I'm glad you've been able to save with Plus! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
I LOVE THIS BUSINES BUT LAST ORDER CAKE BOXES WAS VERY LOW QUALITY AND DAMAGE HOPE THE NEW ORDER GET BETTER
Thank you for your review, Karla. I apologize if the cake boxes weren't up to the standard that you expect from Webstaurantstore. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.
There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. If your concern regarding the damage was not resolved, please reach out to us with your order number and we can look into this for you. You can email us at Help@Webstaurantstore.com and put it to the attention of Jarrod.
I placed an order for an ice scoop in June and after numerous emails reminders, I got a response to expect delivery in December.
Thank you for your review, Max. I am sorry to hear that your ice scoop is out of stock and that the lead time is too long. While we do stock a lot of items in our warehouse, we are not able to guarantee stock and lead times. It appears the manufacturer is experiencing production delays. If you have any questions about this process or your order, please email help@webstaurantstore.com so we can assist you.
Could not find cover for pot was helped fast and got infermation on # of cover for sauce pot top enjoyed the experiance with webstaurant web sight
Thank you for your review and kind words, Karl. I am glad that our customer service team was able to help you locate the cover for your pot. If you have any additional questions or need further assistance, just let us know. We can be reached at help@webstaurantstore.com.
I bought an equipment, so they sent to me the wrong itme s, so they charge 50% stocking fee to returnt.
Thank you for your review, Nawras. I was able to locate your order and see that it was determined through photos of the unit as well as the serial number, that the correct item was received and there was just a protective film over the door. Typically we are unable to accept returns for items that are not in their original packaging. However, we did make the exception to bring this back to sell on our Outlet site at a discounted price. Because of this, there is a 35% restocking fee. If you have any additional questions, please let us know.
Overview
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 25th among Restaurant Supply sites.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Lititz, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Jason. I was not able to find your order, but I am sorry to hear that you have not received the certificate of origin for the trailer. If this issue is still ongoing, please reach out to help@webstaurantstore.com so we can continue to work on this for you!