Thank you for your review, Abul. I am sorry to hear that you were not refunded for your return! When we set up a standard return, there is a 20-30% restocking fee and you are responsible for the cost of the return shipping. Once we receive a return back to our warehouse, it does take about 1-2 weeks for our returns team to issue the refund to you.
I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily A.
Abul Has Earned 1 Vote
Abul K.'s review of WebstaurantStore earned a Very Helpful vote
Thank you for your review, Abul. I am sorry to hear that you were not refunded for your return! When we set up a standard return, there is a 20-30% restocking fee and you are responsible for the cost of the return shipping. Once we receive a return back to our warehouse, it does take about 1-2 weeks for our returns team to issue the refund to you.
I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily A.