WebstaurantStoreReviews 851

We ordered 2 wall gas heaters from the company and didn't realize they required 30inches empty space between the heater and the wall. It didn't work for us so we had to return both units. It's 20-30% stocking fees which is ridiculously high and they charged shipping costs twice, to ship to and to return. Btw, both boxes wwre shipped without any taping, they use staples to close the box which was horribel. One box was opened with the staples ripping through the cardboard box. Thankful the unit wasn't damaged.
The return department only provided 1 label for both heaters and FedEx only allows 1 label per unit. I had to carry one heavy unit back from Fedex and asked for another shipping label. It took a while with so many exchanges for them to send out the 2nd label. Then, after 1 month since both units were shipped back, out credit card still shows 0 refund. I called the company and was asked if the units were sent back because it didn't show in their system. After being put on hold for a while, i was told that the system showed both units were received. But because they were shipped back to their warehouse and people there didn't let them know, they didn't know to credit back. I was then told that the message was sent to the warehouse and the credit should be refunded by next week. I felt like this company was being dishonest. It was like they delayed the refunds and if people are way too busy with life and don't check their credit card statement, the company can just quietly keep the refunds. I will check back next week and if the refunds are still not there, I will file a dispute with my credit card company.
Stay away from this company!

Placed multiple orders and every single one was delayed. My latest one was delayed for 2 months and still never received product.
Customer Service suggested I call before placing an order to check stock. I did this... product was still delayed and when I contacted Customer Support I was informed that 1 item was being delayed but the shipping department decided to hold my entire order until that item was available.
She contacted the shipping department to release one of the items but informed me that I would have to re-contact customer support to get each item released she couldn't ask for my entire order to be released...The customer support team is helpful and informative but it seems like webstaurant as a whole just makes the entire process difficult. They do have good product but you can find the same stuff with Sysco and literally get it within 24 hours. Thumbs down for Webstaurant but 2 thumbs up for Sysco!

We paid membership, ordered a pallet of products, needed to return them after finding out that the product delivered was incorrect, when we tried to send back they deleted my account for a policy violation? They said the could no longer find my order and they can't help me, now I'm stuck with $7k worth of products i have to liquidate to a 3rd party. They might as well just state on their website ALL ORDERS FINAL. They're horrible, i dont care about their pricing as much as i care about receiving the right product.

I placed an order and received notification the item would not arrive until February. I contacted Webstaurant via the web chat, requesting to cancel the order as I needed the item sooner. They were accessible, responsive, friendly, and helpful. They exceeded their promised timeline to process the cancellation. This was excellent customer service!

Expedited service is a joke and it is expensive. I called to cancel an order because I had not received it and was told it was no problem. Almost a week later I was told it could not be cancelled. Terrible communication. I contacted the vendor for the product directly, it was at least $75 cheaper and was shipped to us within two days. We still have not received the order from WebstaurantStore!

I tried to buy goods from that terrible store, but they canceled my order for unclear reasons to me and moreover banned my account. Their email is rude, their response was:
"Hello,
We are emailing to inform you that your order has been cancelled and your account has been closed.
We are canceling your order due to activity relating to your account and are closing it based on our cancellation policy. This can be reviewed in the Policy section of our website.
We are not permitting you to place orders on our site."
I visited their Cancellation Policy page, but it doesn't include any clear information. That "we are not permitting you to place orders on our site" just got on my nerves. Really this was totally unnecessary. If you don't new buyers to visit your sorry $#*! page then just apply some limitations. Don't waste our time, pricks!

In our office, we order 6 tables and 4 of with them bad damaged. The boxes were perfect. And they still want to talk to the carrier. What a bad excuse. They should be a shame to send products like this!

I will make sure every client on Instagram is aware, unless I get 4 new tables free charge. I am still waiting for a solution on Monday. The immediate solution should have been " we are terribly sorry, let us replace them right away "

I tried placing order, then within 24hrs I received their email that due to payment verification failed your order has been cancelled and your account has been closed. When I confirmed this from bank, they confirmed the payment is reflecting in card which means transaction is done but WebstaurantStore cancelled the order due to this false reason. Stay away from this horrible supplier!

I ordered. Says usually ships in 1 day. Waited 5 days no emails, no call ls, no cancellation. I finally got tired of waiting and got online chat forum with a rude bleach that started asking for ID and personal information to supposedly confirm shipping address. They already had all of that and authorized payment too. Then the rude troll troll threatened to cancel order. Hung up and left the forum. Sorry $#*! people. Don't do business with these sorry $#*! people. I know I won't. I was spending several hundred dollars and planned to do much more business. Not now. Sorry $#*! rude people

I ordered compostable bowls and lids. The bowls arrived. When we went to use them we noticed the lids were never delivered, rendering the bowls useless. I contacted customer service and they said their tracking proves the lids were delivered. The weight and dimensions of the packaging for the tracking delivered, does not match the weight and dimensions of the 3 cases of lids. They said, sorry it says delivere, and refuse to make it right.

Hi,

We are their newest customer. We registered a few days ago and placed order today. While checking out and paying with my card they confirmed my order and all of a sudden they canceled my order and closed my account. I repeatedly asked their Customer Support live chat but they are unable to help me. We contacted our bank and they also confirmed that the payment was approved. I do not know where to ask for help. I tried to reach all risk analyst teams through Linkedin and none of them have open messages. I am a new business and was going to launch a new range with a few pre-orders and these mishaps are unbearable for us. THIS REVIEW IS TO MAKE CONTACT WITH HIGHER MANAGEMENT OR HELP US REINSTATE OUR ACCOUNT. MY ORDER NUMBER IS *******

After reading all the negative reviews I have decided to go elsewhere and pay more for satisfaction!

Can not believe ANYONE would buy from these land pirates!

Unbelievable bad reviews! WoW

I order 3 items the same. They Said in order to purchase them for that price I would gave to buy them in groups of 3, The item Was $36.99 each. It said I had free shipping. It took over a week to get I Item sent to me and they charged be $102 to ship and they won't give you anything orher then sorry have a nice Day

They have a horrible return policy. I've ordered for by business but will never order again.
Made a mistakes on sizes and asked for returning the same day of their delivery After Shipping and their 20% restocking fee, it's barley worth returning, and they said they will not proceed to take it back Do not support this site

We spent $200 on syrup containers that happened to be too small for what we needed for. Tried to make a return. It was impossible so we lost our money. I do not recommend anyone to buy here.

WebstuarantStore shipped us a replacement chest freezer. The replacement is working correctly. Problem solved. Thank you.

I accidentally duplicated an order for a 60 in gas range and then contacted them within 2 hours to cancel the order. They refused and pretended it has already processed. That is not true.
So they are going to charge me a huge return fee and shipping fee for nothing. I can buy whatever I need thru amazon or katom. I still have 10 appliances to purchase and will never use webstaurant again. They are charging me $1117. 88 to cancel an order I placed 2 hours prior.

Do not buy from Web restaurant they sell chip, dented defective equipment. And the people that they hire to deliver the equipment hurries up and drops off the equipment outside the door and they takeoff no time to inspect in front of them. By the time you open the equipment which is on Pellets and wrapped like a cocoon. You find is defective, You contact the company and there's nothing they can do for you. You only have 5 days to report damage! Please save your money and go to another place customer service is horrible!