WebstaurantStore

We purchased plates from their site, however the picture of the back of the plate had a different number than the plates that arrived.The picture on their site clearly showed the number. I was told that if it is the same color and size it is the same plate as I received. The number is the same as plates I currently have but look nothing like the ones I got. In order to return them, I am charged a 20% restocking fee and the cost of shipping. No compromise.Very poor customer service.

I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone. The automated Chat kept repeating "unable to help" and there is no phone number available to call. Be aware that you will be ignored after they take your money.

First, shelves are nice looking but they do bend by about an inch or so in center of each shelf. The weight i have (4 bins of vinyl albums per shelf) is under maximum recommended weight and evenly distributed. Second, I would like to order additional parts and found it very difficult to contact this company. They don't make it easy on the website to contact and there is no phone number. I did send an online email, but never got a response as of today, 3 days later. The online chat bot is useless. You would think someone would respond quicker when it comes to a sale of more items.

Had what I needed. The shipping is a little high, but I ordered it anyway. I'm going to shop around, but I believe this is going to always be my best option.

I used the tracking information on the email sent to me which told me product was delivered. It wasn't. I tried to dig into tracking history and finally got to info that said it was unable to be delivered and I should contact the company. When I did, they told me it was damaged and had been returned to the company. They did offer to reship or give me a refund. Took the refund b/c didn't trust this wouldn't happen again.
When I asked why they didn't notify me about the situation, I was made to feel it was all my fault for not reading the tracking information correctly. I've tracked packages before. If something is damaged and returned, the company should let the customer know. I shouldn't have to dig so hard or be blamed when I was just trying to buy their product. No thank you for the future.

I ordered a bunch of mason jar drinking glasses as favors for a bridal shower then etched on my own design. They were very inexpensive and were exactly as described. Maybe not the highest quality, but considering the low price they more than met my expectations. There was a small issue with delivery, but I contacted customer service via email and a real person responded in less two hours and corrected the error. Customer service experience was one of the best I've had in a very long time. Exceptional. Will definitely use webstaurant again.

I tried the breakfast sausage the links and the patties a few times, the results were run. I mean The runs. Your going to the bathroom its not going to be nice.

This site is a scam! Yes that have low price, but where they get you is shipping cost. First the items I ordered came in a garbage bag in a mangled box. No filler of any kind so who knows how many things were dropped on it. And then I find out it does not come with lids! They are sold separately! They don't tell you that in the title, is buried in description. They don't offer that during checkout. So if you are a first time buyer good luck. Customer service also is terrible they don't care at all.

They only put 49 pieces in a package that should contain 50 pieces and take unfair profits. Judging from the fact that they are not showing any will to resolve this issue, it seems like they are deliberately trying to package it that way to take unfair advantage. They make profits by deceiving an unspecified number of people and do not take responsibility. Is this really an American company?

Ordered a shelving unit and their own packing slip shows they didn't ship the posts, just the shelves. You think they would send the posts, but no. Their own packing slip shows they didn't ship them. What a scam

HORRIBLE COMPANY and COMPLETE SCAM! Took $524.46 of my money without ever shipping a product. Had to dispute the charge with my bank to get any resolution.

ASK ME FOR SCREENSHOTS, chat transcripts. I have it ALL!

Order: xxxx3016
Item: Regency work table 36"x72"
Description: "ships in 1 business day" for Plus members. I am a Plus member. (WAS——cancelled!)

Spent over 3 hours begging Supervisors in Customer Service to get this product shipped.

1. Order on Wed, 2/28/2024.
2. Writing this on Sat, 3/2/2024. No product shipped, but "kindly" informed "It is in stock and ready to ship in our warehouse".
3. As of last night, I was charged $524.46 LAST NIGHT for the order, but they still have not shipped the product and cannot give me any timeframe when they will ship it or when it will arrive.

This company is a complete scam. They do not supply the products they claim or advertise on their website. They do not meet their obligations. Their Customer Service is ABYSMAL at the very best.

Avoid this place at yours and your bank account's peril!

Try this company i had no problem ordering what i needed it was quick fast and easy. Now i just have to sit back and wait for my order to come to mydoor step.

Item arrived damage and webstaurantstore.com wouldn't offer to replace the item. This happens when using cut rate shipping services like FedEx. I was offered a 20% refund and countered with a 30% which was accepted by their representative. After the agent agreed to refund me 30% I was only sent a refund of the lower amount of 20%. I do not recommend this vendor as they're unwilling to stand behind their product when it's damaged by their shipper. I recommend and use UPS for my business as the workforce is compensated more favorably which results in a better shipping & handling experience.

I recently cancelled my membership with this company ($99/mo) because they discontinued one of the only things we were getting from them, but I gotta hand it to them, they've been great the whole time I worked with them. Don't order the generic BBQ Rub though...it's just celery seed.

I ordered on small bottle of ice machine cleaner, and when I was completing my purchase the shipping did not show up, it just checked me out and then showed shipping of around $17 dollars. I immediately tried to cancel because it said it had to be done within 15 minutes. Every time I pulled up my order number, it said it was still processing and no action could be taken. When I finally reached someone, they said it had been processed and could not be cancelled. This was also on Saturday or Sunday when the order was placed. This company advertises good pricing and then steals from you through shipping costs.

... but the shipping is a lot for me. Suppose that is not their fault, but overall I am happy with all my Webstaurant Store purchases. I have purchased food for personal consumption, kitchen utensils, large SS tables, etc. for my small business.

I accidentally duplicated an order for a 60 in gas range and then contacted them within 2 hours to cancel the order. They refused and pretended it has already processed. That is not true.
So they are going to charge me a huge return fee and shipping fee for nothing. I can buy whatever I need thru amazon or katom. I still have 10 appliances to purchase and will never use webstaurant again. They are charging me $1117. 88 to cancel an order I placed 2 hours prior.

I ordered a water filter from this company. After paying the shipping of over 70% of the cost of the product, it arrived. I installed the filter and unfortunately there was a very small leak from the seam of the filter. I re-installed the old filter and checked that it did not leak and asked the company for a replacement filter. After learning that there could be a 40% restocking fee, i was also told that the supplier required that i make a video of the leak with pictures from several angles and pictures of the date code on the filter. I was shipped this filter the week prior, mind you. Once i went back in, pulled out the ice machine to manage the water flow, got back under the sink and put the new, faulty filter back on, i got a video of the leak and sent it in per instructions. A couple days later, i was asked to do it again so i could take a shorter video, more pictures, including a date code that was smudged on a filter that i received the week before from this company. All of this is ludicrous, and insulting. I cannot help but to believe that these policies come from the top of this company to discourage having to do the right thing. I would advise that you just move on when looking for products offered by this company. They are bad middle agents with no integrity or culpability.

Prices are great. Shipping and handling gets you in the end Bought any way14 inch if perfect for serving drinks. Any bigger an it is to heavy.

First and last time ordering from these CLOWNS
Ordered 3 different sized skillets
Received them in a single cardboard box with ZERO Packaging material
I didn't want to open the box after hearing the clatter coming from inside
Now I'm stuck with 3 scratched skillets which I might as well keep cause by the looks of the return policy I'd be losing money returning them for restocking fees
Y'all should be ashamed
Good day
John

I placed my order on 7-21-20. It's 7-30-20 and I still have not received my order. Lesson learned, if you need the order for something urgent, order from Amazon. Shipment is much faster and a lot cheaper (or no cost if order is over $25). This will be the last time I will order from WebstaurantStore.

I bought a turbo air bottle cooler from them, needed door seals couldn't find them, called customer service,and no one would help me, they want you to do everything and just give them money, I called Parts Town and no problem, got help immediately. Websturant coustomer service Sucks!, I do not recommend them to anyone.

I'm sorry that originally I wrote a negative post. It was due to frustration of receiving a damaged unit, which shouldn't reflect negatively on your shop.
You have handled it in a professional and best way possible.