Jenny D.

I ordered a pair of glasses, hoping this could be more a more economical option. Unfortunately when they arrived, the glasses were much larger than pictured online and the lenses were funky - they made me feel almost a little dizzy. I figured it was a loss and when they sent me an email asking me to rate my experience, I was honest. That's when I learned their customer service is horrendous. One person contacted me asking if I wanted to replace them, I said sure. After I spent time picking out new glasses, I was told it would be another $100. During the emails exchanged, 6 different people emailed me. Never did the same person respond to me. So when one person said "sure, you can exchange " then the next person said "actually it's $100" and unfortunately I was talking to different people and when I replied to follow up or clarify, I was already talking to another person. I felt worse about the company after their customer service reached out to me, which says a lot about their customer service.