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I purchased 12 skeins and six hours later price dropped 50%. Reached out for a partial rebate and was jacked around for TWO days… then offered 'free shipping' on my 'next' order. These people ignored a request for a $43 rebate. And treated me like a panhandler. Never again. Disrespectful and disgusting.
Tip for consumers:
Decline, decay, destroyed customer service.
Products used:
I will refuse Regis when it arrives.
A new prescription, I purchased two pairs. I went to one of their shops and met with their 'optometrist' for my progressive lenses. That was three months ago. Since then, I have received THREE remakes of the glasses: They can't seem to get them right.
The first time, the lenses were placed in the frames at a tilt… the second time the progressive began too high on the lense, and the third time they omitted it all together.
I won't put myself through this ever again.
Products used:
None. Three tries… they could get it right.
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Empty.
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