Warby Parker has very attentive service but the basic product is awful-- and I was lied to. I ordered glasses which came in 12 days and hurt my eyes. Warby Parker immediately offered to make me a new pair and send them over night. But at Warby Parker, "overnight" means a week. I still havent gotten my glasses and Im kicking myself for not having dealt with my local optician who generally has a 48 hour turnaround time and only costs about 5% more than WP. It just isnt worth the trouble. Stay away!