D D.

SCAM! I wish there were no star options available. I ordered a Phillips travel machine. They accepted my order, I waited a week to get my script to them. Then they tell me the machine is not available and tried to switch me to buy another machine. Phillips respironics sucks, but this company is taking advantage of customers.

I think the recent press about Warby Parker was too much for the company to bear. I ordered prescription glasses from them last year and while I'm not a huge fan of the actual frame I ordered (too heavy, bulky), their prices are good and frames interesting, so I tried again. This time around the service is absolutely horrible! After about five email exchanges, I'm convinced the factory is too swamped to keep up with the new demand and the customers reps just keep asking repeated questions (some I have answered twice now) to stall my order... and to make me think they are giving me good service/attention. They did offer a 10% discount on my order, but it's been 3 Weeks since I placed my order and I just sent another set of answers... oh my...