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Georgia
2 reviews
0 helpful votes
Follow Kathy B.
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Ordering a solar generator and 2sets of solar panels. After 3 edits of ship/delivery address, finally it read correctly. Placed order, 5 seconds later I received a message that order was being shipped to an address I lived at a year ago. After an hour and a half of trying to cancel and get confirmation of that unsuccessfully, I find a customer service phone number. The lying individual on the other end tells me cancelled and no worries. Next morning I receive a message that order shipped and is going to the wrong address! I am disabled and unable to retrieve large, heavy, bulky packages. NEVER will I ever spend a penny at ANY Walmart store or online EVER again! If you value your sanity, SHOP anywhere else! Just a total joke! And after now seeing reviews, I see I am far from alone in this situation. Apparently this is common place. Shop at a reputable retailer. This is anything but.

Date of experience: April 14, 2024
Washington
1 review
1 helpful vote
Follow Deloris L.
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I placed an order the June 27,2024. It was delivered around 12:30pm. My roommate ordered and used his card to pay. 1 hour later when he checked his bank there was the charge for his groceries and then one for $1,006.00 and another for $179.00. I called support and was told to handle it with my bank. The bank can't do anything until it completely clears then it will be a few weeks before he gets his money back. I called customer service becasue my account wasn't hacked. Somehow when his purchase went through more purchases went through on the card being used. Because the purchases weren't showing on my account, Iwas told there was nothing to do but deal with my bank. No where on the site could I find the full card number or the cvc code from the card. I was put on hold so the gal could get me a supervisor to talk with. After 35 minutes i was hung up on. Do not use your actual debit card on their site it is not secure. I use Paypal when I pay and it has 2 factor authentification so this won't happen to me. However, my roommate is now broke until the bank gives money back or next payday. If you are living paycheck to paycheck DO NOT use this site with your debit card. And the company doesn't care to learn that there is a security issue with payment site.

Date of experience: June 28, 2024
Massachusetts
2 reviews
0 helpful votes
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On Dec 26 2023 I purchased a 1.6 Hamilton Beach microwave. I only lasted about 7 months. The unit started to rust about 3 months ago but functioned ok. Today, Aug 1 2024 I noticed a rusted out hole in the interior cooking area. This allowed for exposure of some electrical components. The unit began to make noise and started sparking. I immediatly disconnected the unit and threw it in the trash.DO NOT waste your money. Very poorly made and does not hold up very long. I deposed of it and feel the manufacturer should have too. Very disappointed with the purchase.

Date of experience: August 1, 2024
Rhode Island
3 reviews
1 helpful vote
Follow Deb G.
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I've used this site countless times. For online orders delivered to your house: prices are the best available anywhere. We bought our Element flat screen for $60 less than Target's in store price. For online site-to-store: Great service, quick delivery and the Walmart we go to has a special line for site-to-store at the customer service desk, so I didn't have to wait in the long line. For the mobil app: I set my favorite store, and I am able to shop online, but check to see if they have it in stock. I've never had a problem with that. It's always been accurate for me. I attached a picture of my Element Tv that I purchased around Christmas 2014.

Date of experience: August 10, 2015
Ohio
5 reviews
6 helpful votes
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W+. Is really nice. You get 10¢ off a gallon of gas, paramount plus basic to stream, discounts and credits for certain purchases.If you go in stores you can use phone to scan your groceries as you go along. Walmart.com always makes.things right if there is ever an issue. They DONT take hours to get it resolved. You actually get items from Walmart.com with in 1-3 days. I will use Walmart instead of Amazon from now on.

Date of experience: June 9, 2023
North Carolina
2 reviews
2 helpful votes
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What happened to the organic milk price?
October 3, 2022

I buy several items at Walmart... because the price is lower than anyone else. Crackers, soup, canned fruit, canned veggies, and before yesterday... organic whole milk. How can a gallon of milk go from 5.98 to 6.98 in one day? That is quite the increase. The milk tastes great... but at that price I'll be going back to Costco. Bummer... you're right down the street.

Date of experience: October 3, 2022
Wyoming
2 reviews
17 helpful votes
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3 Times
January 16, 2020

Three times in the last 6 months I have ordered through them. Ice melt, never made it. Call them after a few weeks and finally get it. Bag inside has hole in it. 6 curtains, Walmart cancelled order and would get back with me. Never heard back. Picture frames, was supposed to pick up Wednesday but was informed they would be late. Never heard anything and went to check online. Someone decide to change the date further out for pick up. Cancelled order but am only getting refund for part of order because the one that held up everything hasn't been returned. Maybe because it was never sent!

Date of experience: January 16, 2020
Oklahoma
2 reviews
5 helpful votes
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I have had multiple problems tracking my large items I purchased. Like my $500 TV that I ordered. Never got any info from the site or from chatting or calling customer service they just told me to wait 24 hours. Like ok but what is waiting going to do? That won't track my TV idiot's! That won't tell me when my item will be at my front door. Hopefully it isn't stolen or lost by whoever they used to ship it to me. I am so mad. I will never buy anything from their website again.

Date of experience: June 22, 2021
Armenia
28 reviews
0 helpful votes
Follow SOUMYA RANJAN B.
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Walmart has become my one-stop shop for everything from groceries to household essentials, thanks to its unbeatable convenience and value. Whether I'm picking up groceries for the week or shopping for electronics, Walmart offers a wide selection of products at affordable prices. I appreciate the convenience of being able to shop both in-store and online, as well as the option for fast and reliable delivery. Walmart's commitment to customer satisfaction is evident in its hassle-free return policy and friendly customer service. With its convenient locations and diverse range of products, Walmart has become a trusted destination for all my shopping needs.

Date of experience: April 22, 2024
Virginia
1 review
0 helpful votes
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I am so thankful for the amazing Walmart Delivery service that I have been using for the past two years. With having two toddlers, it has kept me from going insane by not having to shop in the store where they fuss or fight over whatever they see. My items always come on time and I am so thankful that I can get basically anything I need all from one website. Thank you so much!

Date of experience: February 21, 2022
Illinois
1 review
6 helpful votes
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Absolutely Horrible
November 29, 2022

I used the Walmart Plus for over a year and it's gotten worse and worse. Something always missing from orders. Lately orders are delayed and then just cancelled. Money takes days to be put back onto your card, and then customer service wants to offer a $10 promo code. Save yourself the headache and use Amazon Prime and another grocery store.

Date of experience: November 29, 2022
California
2 reviews
8 helpful votes
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"Sensitive" Fraud Team
February 1, 2021

So Walmart cancelled my order multiple times because their "credit and fraud avoidance team flagged this order as unusual." I chatted with them to escalate, the representative promised me the order will now be okay if I place it within 24-72 hours. Guess what, they cancelled it AGAIN and is now using up my credit. Great thing is most of their product can be found somewhere else so I don't have to be too persist in purchasing from them. One thing to point out is that some random guy somehow logged into my account, purchased a used Apple Watch and iPhone 7 for themselves, selected a completed different pick up location in a completely different city, and Walmart's sensitive fraud team let the payment went through. American Express caught them for me, thank you Amex!

Date of experience: February 1, 2021
Bangladesh
1 review
0 helpful votes
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Good bed sheet
August 12, 2022

I love the sheets and the price. We like these sheets and love the price. We've purchased at least eight sets in various sizes and colors. They fit beautifully on all of our beds. I wash and dry them regularly (over a year) and I'm not having a pilling problem. The price is great for this quality. I especially like the dark grey.
I was surprised that some folk's sheets are pilling. I did a little research and learned that pilling can be caused by washing your sheets in hot water. Also, try using a gentle detergent. Line drying is ideal; I'm far too lazy to line dry sheets. I wash ours in cold (sometimes warm) water.

Date of experience: August 12, 2022
North Carolina
1 review
0 helpful votes
Follow Sophie C.
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I usually am an Amazon.com girl, but i thought to give Walmart a try. My package is late. Initially 2-3 days is how long is was to be shipped. It's now been DOUBLE that and no sign of my package. I'll stick with Amazon.com. Cheaper is not always better. Lesson learned.

Date of experience: March 17, 2024
Nebraska
1 review
0 helpful votes
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TERRIBLE CUSTOMER SERVICE
June 5, 2021

I purchased a vanity desk that I never received. Every time I called Wal-Mart.com, It took over 30 minutes to get a hold of anyone. And when I did, there was a language barrier with the agent. I was promised 2 times for a refund and even given a reference number. I even spoke to a manager once and nothing but empty promises. They asked me to contact the third party and had me doing the leg work the whole time. Then finally, they told me my return time was expired. After having me do everything, they still denied me of a refund. They kept putting the blame on everyone else. I've never in my life dealt with a company so unprofessional. I felt like they stole from me. I paid for the item and never got it. It is their responsibility to replace or refund me. Just so upsetting!

Date of experience: June 5, 2021
Florida
2 reviews
14 helpful votes
Follow Jennifer M.
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I've tried the Walmart delivery three times now and I give up! Most of the times, items are missing, it never comes on time, and the delivery driver sometimes decides to cancel last minute and return the order! AND…you have to wait FIVE days to get your money back and you have no groceries delivered. It's terrible! Especially for those of us who don't have a lot of money and are unable to drive! Walmart delivery is the worst! I do not recommend!

Date of experience: December 6, 2021
California
1 review
1 helpful vote
Follow Darren D.
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Delivered an empty box

Forced me to use a chatbot

After 10 minutes of that nonsense it tells me to call customer service, finally gives me a number

First tier support spends 15 minutes (almost all of which I was on hold for) to tell me I have to wait 48 hours to see if the package will arrive, after explaining repeatedly that it in fact has arrived and was empty.

Request a supervisor who despite claiming that he understands what happened, still 'has to follow policy'. Takes zero ownership, could care less.

TL/DR: Walmart messes up, puts burden on me to resolve, hires idiots, provides unnecessarily hostile customer experience.

Easy enough to take my business elsewhere.

Done with this company.

Date of experience: January 22, 2024
Alabama
1 review
0 helpful votes
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I purchased some great value wing selections one afternoon from my local Walmart.We have purchased these many times before and they've always been very tasty for the price.

I always boil the wings and watch them close so they are not undercooked. Tonight while we were boiling them we noticed white things sticking out and floating around while still attached to the actual wing.

I scooped one out and realized they still had their feathers attached. Needless to say, we did not consume the feathered wings

Date of experience: January 28, 2016
Virginia
3 reviews
24 helpful votes
Follow Blung C.
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I ordered 75" TV, they gave me damaged TV, and when I tried to return, customer service kept lying to me about scheduling returns. They all act so sweet, and lie in the most possible way, even though their lies are so obvious, they will try to convince you that they are saying the truth. Worst customer service online. Do not trust Walmart.com with big purchases! They should changed their site to Walmart.CON because they are the worst liars with customer service!

Date of experience: June 7, 2021
Florida
1 review
0 helpful votes
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Worst people
June 12, 2019

Walmart in Panama. City beach treats people like dummies and disabled people like they are nothing. I am disabled and they lied to me and spun me around so many times to waste my whole night. They would not sell me an advertised item or order it for me because they did not want to waste their time and waste all my time. Phillip from pier park is the biggest jerk off I have ever met. I can't believe Walmart puts people like him in management. I will never shop their again in my life!

Date of experience: June 12, 2019

Overview

Walmart has a rating of 2.5 stars from 4,412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart most frequently mention customer service, credit card and next day. Walmart ranks 696th among Discount Shopping sites.

service
694
value
636
shipping
539
returns
493
quality
575
+345