I have had multiple problems tracking my large items I purchased. Like my $500 TV that I ordered. Never got any info from the site or from chatting or calling customer service they just told me to wait 24 hours. Like ok but what is waiting going to do? That won't track my TV idiot's! That won't tell me when my item will be at my front door. Hopefully it isn't stolen or lost by whoever they used to ship it to me. I am so mad. I will never buy anything from their website again.