leslie o.

I recently purchased an Acer touch screen computer. For the first month and a half it was very slow but functional. It suddenly froze up and would not boot up. After many unsuccessful attempts to resolve the problem, I contacted a tech from their support site. The tech center was located in the Dominican Republic and communication with the tech was difficult to say the least. After many attempts to reset or correct the problem, it was found that the unit had a hardware that needed in shop repair. The unit had to be sent out of the U.S. to the Dominican Republic for repairs. I was uncomfortable with that as I have heard horror stories of units being lost or stolen. The unit was only 1 1/2 months old and felt a replacement was warranted. I suggested they send a replacement computer and I would send the damage one back upon receipt. They refused saying their policy is for the consumer to send the product to them (AT THEIR EXPENSE!) and wound not replace the unit. I felt they basically were saying "TAKE IT or LEAVE IT" I contacted my U.S. retailer who understood the situation and agreed to take the unit back and give a FULL REFUND. I can tell you that I will never deal with this company again! All I can say is fully understand the "COLD HEARTED" policy if you intend to purchase their products