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New Jersey
5 reviews
0 helpful votes
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Great deal!
June 28, 2016

I use their web site often and I set up auto re-order. They have always great deal items and send me discount information.
It is easy to use and find items I want!

Date of experience: June 27, 2016
Florida
6 reviews
8 helpful votes
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Refused to honor a WALGREEN gift card, to me as xmas gift. Card was never used and a call to corporate confirmed that; it was still valid... just "frozen pending gift card department review"; said another way, we have closed the card and suspended it from use [even though card never used]. The advertise, even today, that walgreens cards NEVER Expire or GO bad. What they really do is freeze them after a couple of years if not used. THIS misbehavior allows corporate to take the liability off their books. How many thousands of people have been ripped off this way? BEWARE DO NOT BUY OR GIVE WALGREENS GIFT CARDS; AND IF YOU DO, USE THEM IMMEDIATELY OR WALGREENS WILL CLOSE THEM OUT, KIND OF LIKE STEALING FROM YOUR WALLET OR PURSE, EH?

Date of experience: March 12, 2023
New York
5 reviews
13 helpful votes
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The site is very easy to use and navigate, but the products are very expensive. You can almost use this site as a reference for how much the max you should pay for something.

Date of experience: January 31, 2016
France
42 reviews
536 helpful votes
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So much savings
December 21, 2015

I save when I shop drugstore.com with money back rewards and I love the free shipping not to mention fast shipping.So many products to choose from and fun to shop here.

Date of experience: December 21, 2015
Utah
1 review
0 helpful votes
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Fake hours of operation
November 4, 2022

The 24 hour store is only open till 10pm. Ok... np. I went down there to find that their unpublished hours are to 9pm. I wasted a trip because Walgreens doesn't publish their unofficial hours.

Date of experience: November 4, 2022
Ohio
5 reviews
7 helpful votes
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Store ad
May 11, 2018

Nice to look up ad then download coupons from site to card! They dont put the ad in the newspaper anymore, so it has become necessary to navigate the site!

Date of experience: May 9, 2018
Texas
1 review
0 helpful votes
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Dishonest! Fills prescriptions early for only certain customers. By picking and choosing which customers for early refill
Nothing more than discrimination

Date of experience: August 24, 2022
Nebraska
4 reviews
1 helpful vote
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Rapidly declining
May 31, 2022

14 cars in prescription pickup lanes, no movement in 15 minutes. Walked in, 9 people in that line. I waited 10 minutes, inside line just down to 7 people. I left.

Date of experience: May 31, 2022
New Hampshire
1 review
4 helpful votes
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I've been using this merchant for over 5 years and have always been very satisfied. The customer service is great and they've always been very helpful.

Date of experience: October 10, 2013
Louisiana
1 review
0 helpful votes
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I talked to the pharmacist in walgreens in youngsville la.
I was taking an antibiotic and had to take another for a differant situation.
The question was can i take them together? SHE HAD NO CLUE? SAID I SHOULD CALL MY DENTIST.
The second anti was for a dental procedure because i have a knee replacement.
The first one was for a sinus infection?
How can she not know this?

Date of experience: February 22, 2022
Illinois
5 reviews
15 helpful votes
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Great place to shop
September 29, 2015

I have Shoprunner shipping, and between that and the discounts at drugstore.com, I have the ultimate in convenience, low prices and good service. Never disappointed in them!

Date of experience: September 29, 2015
Mississippi
6 reviews
2 helpful votes
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Terrible pharmacy
October 9, 2023

Rude staff. Long lines and higher prices than other pharmacies. Staff are overworked and stressed and in a hurry

Date of experience: October 9, 2023
Florida
4 reviews
2 helpful votes
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Very nasty people
May 11, 2023

If you go to this place to pick up your medication what ever you do please don't rolls your eyes because if you do you will not get your medication this happens to me

Date of experience: May 11, 2023
Pennsylvania
1 review
3 helpful votes
Follow Tiffany M.
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I put in my order on Sunday, 2/19/17. By Friday I still never heard anything about my order with the exception of one email confirmation from the first day that they had received my order. I called them on Friday on my lunch break to find out the issue. They claimed they had called and emailed my doctor but got no response. I asked what number they were using & they told me my cell phone number. That was bull because I never received any calls or email from them. I gave them the correct number & told them to call my doctor immediately before they close for the day. Today is Wednesday, March 1st and they still haven't processed my order! I called this morning to find out what the deal was. They said they have been faxing & calling my doctor with no response. I called my doctor immediately & asked if they received any calls, emails, or faxes from VisionDirect & they said no, they didn't. I called VisionDirect back & told them I wanted them to call my doctor immediately while I hold the line. She said she can't make outgoing calls. I said I want to speak to your manager now. She said there is no manager available now, but I can submit a ticket for one to get in touch with you within 24 hours. I said, no, that's not acceptable! Cancel my order! I have had enough! This is ridiculous! Nobody should be lied to and given the run around just to get a better price!? I would never recommend them to ANYBODY! Horrible service!

Date of experience: March 1, 2017
Tennessee
3 reviews
0 helpful votes
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When you have a raincheck from Wallgreens and coupons to match, you should be able to use them but here on Mobile Hwy & Fairfeild dr in Pensacola Florida the Mgr says we can't take these coupons with this raincheck too I just looked at her like lady please. This store is the only one that always have some type of BS to tell you I just don't get it what is it? These coupons are from the news paper not printed from a computer help me out here

Date of experience: October 6, 2016
Arizona
1 review
1 helpful vote
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IDIOTS
June 5, 2015

I can't even place an order on your freaking site... password crap... takes an hour. Get a clue, idiots... and I can't post this without a password and I can't get one...

Date of experience: June 5, 2015
Florida
2 reviews
2 helpful votes
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DOWNHILL FAST!
October 10, 2022

Walgreens has gone downhill since COVID and I will never use them. Many of their pharmacies have a single drive-through lane. Some manager thinks it's a good idea for the people to sit in line for an hour waiting for four COVID testers in front of them. It doesn't matter to Walgreens that I am disabled and cannot go into the store. Curb pickup is a big joke. They don't have enough employees to run the store.

The most recent experience is most horrid. I have filled a prescription twice and they have canceled it twice and not notified me of anything other than confirmation of request and I needed to wait because they were out of the stock. Who runs out of synthroid? It is a basic Rx that many people use. The first time I used the website to fill the prescription. A week later there's still no medication and they've completely canceled the prescription refill. I call on the phone and I asked them to fill the prescription and mail it to me as I requested in the beginning. No prescription, the girl didn't even enter the refill. It's just sitting out there in limbo waiting for me to refill it at a different pharmacy. Trust me I will never use Walgreens again. I had already moved the majority of my medications to an online pharmacy because of bad service. I am very happy with them and I will use Walmart for emergency medications. Walgreens no longer stocks basic medications. Sad, I used to use them all the time. They're just at the end of my street. They have overcharged
Medicare and force multiple store visits to fill one Rx.

Date of experience: October 10, 2022
Florida
83 reviews
175 helpful votes
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If you don't have insurance I would not buy any Rx from Walgreens. Look for a local pharmacy or online one instead. Also, it doesn't offer free antibiotics like Publix.

Date of experience: January 4, 2016
California
5 reviews
12 helpful votes
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I've used Drugstore.com for 20 years with great service and selection. Walgreens has bought them now, but they are still just as good. You can trust this company.

Date of experience: May 29, 2017
Nebraska
9 reviews
20 helpful votes
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BEST PHOTO LAB
November 23, 2017

As a professional photographer, all of my photo prints and enlargements are done at Walgreens. They have top-of-the-line equipment that is constantly updated.

Date of experience: November 22, 2017

Overview

Walgreens has a rating of 2.2 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
165
value
135
shipping
81
returns
67
quality
121
+28