Wow, I stuck this out for a year hoping things would get better and they only get worse. RX's often out of stock, seems seldom they are filled by date promised. Being shorted on RX amounts. I tried to manipulate this by ordering early, even before my insurance would pay so RX's would be in on time. Still, many were often late, and I've had several times I've just had to go without my RX's for a couple days. I believe most of the employees are good people. It seems to be the Walgreens RX company. They don't seem to support their employees and provide them with products to support the demand. Cold and flu season I know but I had these same problems before. They don't seem to provide them with enough employees to support the operations. The lines seem to be uncommonly long both through the drive-thru and inside at the pharmacy. You can easily wait 30-40 minutes in either line trying to pick up RX's. Furthermore, it's highly probable if you have multiple scripts to pick up, some will be ordered and unavailable for pickup. Case and point, just last night while seated waiting to see if the pharmacist was able to fill two important RX's I was promised the day before, I watched 7 customers come to the counter. 6 of the 7 did not receive all their RX's and were told they would have to come back when they had more in. These were not just cold/flu related medications. To top that off, there is no HIPPA compliancy. I was able to hear every conversation with customers and if the people in store that were in line were paying attention, they could hear the conversations as well. I can tell you what woman picked up her Valtrex RX. That is a herpes medication which I am sure the lady didn't want everyone to know what she was getting. Another gentleman picked up, among other medications, his Sildenafil script to help with erectile disfunction issues. Again, I am sure the gentleman didn't care for that to be common knowledge. Out of all the customers at the counter picking up, there was only one customer that I didn't hear, at least the name of one of the scripts they were picking up. This is a shame. The poor employees are inundated with upset customers. You take that day-in, day-out and it will jade even some of the best natured employees. Watch just a little bit and you will easily see the toxic work environment employees are enduring. I'd further comment on the negative comments employees make about the company they work for, but I don't care to risk their livelihood. I am going to leave with this: last night I wrote a sincere letter to Walgreens explaining why I had made the decision to move my scripts elsewhere. I explained to them the issues, filled out their form correctly and wished them success in solving their problems and becoming a decent company again. Around 4:45 am I received an AI generated response telling me how important I was but that they couldn't help me because I didn't submit two required pieces of information. I replied and explained that I did include that information. Did I ever get a response from something other than a problematic and inaccurate AI bot? Nope. I am done with Walgreens, and you should be too unless you care to risk like type experiences.

Prior to our arrival at the store, we called AGAIN to be sure all prescriptions were in fact ready, we were told no only 1 of 5 was ready and it could be hours later (same old usual replies and lack of great service.) in that same call, I stressed the person on the phone to try harder to get the need prescriptions filled. Surprisingly on our arrival they now had all 4 ready. This location is non inviting from an appearance standpoint, it is absolutely a horrible looking location and shows a strong sign of lack of leadership, for it is not just sales inside, it is your people, your presentation of merchandise, and how inviting is it to go to your buisiness. Not to mention so many homeless people laying/sitting outside (I have strong feelings how to help here) but it is a HUGE negative to the business, and somewhat embarrassing for the business or should be. To conclude on one of our recent visit, in checking out the cashier at the front of the store who was helping me if you call it that, was distracted on her phone and in that conversation on work hours, with clients trying to pay the foul language was flying here to say the least. Where is the CEO, I know like most absent from the day to day, and most likely has no clue what is really happening on a daily basis. I own a business, so I have great experiences in many of these mentioned fields. This company needs a lot of help to improve. The general overall rating on the level of customer service in all if not many visits would be a score of less than 1 on scale of 1-10,10 being the best... Think twice about visiting this location and many, maybe think about other pharmacies. Many are out there, its called COMPETITION...
Bye the way of the mangers on my last visit here (two days ago) when asked or when I commented on the appearance of the outside look, he responded and I quote "oh, that is by corporate design and direction to cut back" Let me ask you all here to you think the CEO or anyone of their highly paid corporate leaders from the CEO down is cutting back on their own properties look from this standpoint Are they cutting back on the corporate jets use to save money for the company? Are they volunteering to cut back on the egregious salaries (usually and most likely I am correct well into the millions) I would bet not, but the people in the store miss trained or otherwise are making pennies compared to them, are they not more important than the CEO? You bet there are for they are the only way this company or any can work successfully, who are they kidding, no one

If I could give a negative # I would have. Sunday night, I'm very ill, I get online to see if walgreens delivers...guess what, they do,yay. It's 7pm, the website says if the order is in before 8pm it'll be delivered within the hour...yay! 7:00 get the confirmation that the orders begin fulfilled and delivery is scheduled between 7 and 8,7:39 another email says order has been delayed, call the number below to contact for further info.
Corporate customer service is great, they say it looks lit is being filled now but I'm giving you the number to contact the shopper. Number was actually the store and the manager says that this order hasn't been shopped and she has no idea when it will be but they'll get it done and to wait for an update on line. 8:25 no update,I call corporate again and after being transferred over and over again, the same amazing woman that I had spoken to initially, says"I'm going to call them" perfect. I told her that I didn't care about the hour guarantee just needed it tonight. The store told corporate is was getting done. 9:10,2 hours later, the email that I knew was going to come, came, your order has been delayed until tomorrow. I get baci on the phone with the site manager who doesn't shut up for one f ing second, making excuses about just because the website says delivery in an hour doesn't mean that it's true and that there are no delivery people, blah blah blah all the while I'm trying to get a word in edgewise for me to tell her that if she would have been honest with me at start I could have asked my son, who lives 5 blocks from there to pick it up and avoided the whole delivery thing.i had to literally tell her to shut up and listen for a second, which she didn't do. Then tries to claim that the order is fulfilled and that is not her fault she has no drivers,...what? Really, really rude people at that store. Called corporate again to get my money back and the girl says, I can't refund this because it's in delivery. No it's not, it's postponed until tomorrow! Well, I can't refund it maybe my superiors can...perfect. Wait to be transferred only to find out that I can't speak with anybody if has to be submitted via email. No resolution now...Really? Don't ever go to this walgreens, it's just not worth it.

RE: NOAH / PHARMACY EMPLOYEE
Compliment

I frequent the Walgreens #******* - ******* US Hwy 1, Sebastian, FL *******.
Transaction 1/26/2023 - RFN# 0424-8428-6517-2301-2603.
Your employee NOAH always stands out among the others. He is always professional, tactful, kind, knowledgeable and extremely helpful... AND handsome.

On Jan 26,2023 I arrived at the drive-thru, requested that an antibiotic be done ASAP. I am my sister's legal guardian. She was at the hospital ER for over 3 hours. We dropped the antibiotic off right away because she was in pain & I had to go to work. I asked for a rush order. We dropped it off as a rush order. (I try not to do this because Walgreens is always busy with many other customers. This was an exception). I have been doing double shifts at work for two other employees who are sick at two different locations. No way I could get back to Walgreens the following day.
Noah's female co-worker at the pharmacy drive-thru didn't put a rush on the order - even though I apologized for doing so. We said we'd wait for it to be ready. I explained that my sister is in pain, I've got to drop her off at home & need to rush to work...(I ended up being late).

No text arrived so we drove back to the pharmacy after waiting over one hour. A different female drive-thru employee said it wasn't ready. She told us to walk inside the store to the pharmacy & wait. This was not told to us earlier. If we knew it would speed up getting the medication, we would have walked inside prior. We had been waiting in our vehicle in the Walgreen's parking lot waiting for the text/notification that it was ready...apparently, the first female employee failed to tell the pharmacist to put a rush on the order -
Because of this. The conversation with the new female employee at the drive-thru was awkward.

We had driven to the Walgreens drive-thru two separate times on the same day. As we were told, we parked, walked inside the store immediately. Luckily for us, Noah was at the cash register. He tactfully explained that the medication was not ready. He didn't rat on his co-worker - but I pointed her out. I explained that I couldn't come back the following day due to filling in double shifts for two sick co-workers at different locations.
Noah handled the situation very well. After approx 15 minutes of sitting inside the Walgreen's pharmacy we received the ER medication. By then we'd been waiting approx 1 hr 45 minutes from the original time of dropping off the prescription.
We drove back home. I dropped my sister off & I rushed to work... I was late.

NOAH kept his cool and got the medication to us as soon as he could. We really appreciated it!
Please do something extra special for Noah today. Thank you.

Pertaining to the Walgreens at 2238 Westborough Blvd. In South San Francisco, CA.

I have multiple health conditions involving numerous medications that I need to take. Recently I experienced fractured ribs and rather than wait for my medications to arrive over a lengthy period of time through a delivery company, I decided to have the prescription of pain medication and topical patches for pain to the Walgreens down the street from my home. HUGE MISTAKE!

I had read the reviews but thought these were perhaps subjective to individual circumstances... I was proven incredibly wrong about that. This is perhaps one of the worst experiences I have ever had with any customer service related retail experience.

When I checked last night, the clerk told me that they would text me when the prescriptions were filled, within 15 minutes. After an hour and a half, I called back and was hung up on and then it happened again when I tried to repeat. Although in pain, I gave up for the night and decided to just pick them up the next day.

When I arrived just before 9 a.m., the clerk at the pharmacy counter was incredibly rude and dismissive telling me that there were only two prescriptions and no sign of the patches. I asked her to look again and she stared at me hatefully and told me to wait for the pharmacist. I told her that I did not have time and just wanted the two that were ready and she told me by law the meds could not be purchased yet and that I would "have to wait".

Finally when the pharmacist arrived, she proceeded to assist other people who were behind me in the line and then struck up a conversation with a vendor, disregarding me completely. At long last I was called up and the clerk told me of the charges. I explained that this was through Medicare and that there should not be a charge given my insurance. The woman rolled her eyes and told me "well, you will have to wait" and she exited to go speak with the pharmacist. I could see the interaction and they were whispering and laughing the whole while. The woman came back, said nothing to me, input something into her computer and then told me I had to pay twenty five cents, whether I liked it or not. Disgusted, I reluctantly agreed just to be done with this experience and this horrible person with no customer service training whatsoever. Please keep in mind that I am in an inordinate amount of pain during this entire transaction and only wanted my medication to help relieve this. I did not have a quarter and was going to use my bankcard when a lovely woman behind me handed me a quarter. I asked for the clerk's name and she at first refused until I told her that I would not leave until she gave me her name and said at that point that her name was "Kay".

As I left, the woman who had given me the quarter actually apologized for the clerk's behavior and said that they are just like that here. I said to the woman, "they tried to overcharge me" and the woman responded, "that happens to me all the time, you have to watch them here."

How utterly disgusting! If I was ever to move my numerous medications to another place where the store could benefit it would NEVER EVER EVER be to this location, or to any Walgreens after this experience. In fact, I am going to boycott Walgreens entirely for any of my retail or pharmacy needs and I am going to spread the word to my friends, family, neighbors, and to the whole community of Westborough.

Nothing can make up for this atrocious behavior but it concerns me how others who may not be willing or able to speak up for themselves are silently being subjected to this type of neglect as paying customers.

They are Out of Prescriptions, always. A $Billion Dollar$ company who made their money selling drugs is out of prescriptions.
Plus, a $Billion Dollar$ company who made their money selling drugs can't be bothered to hire anyone to answer their phones.

I've tried for a WEEK to get a necessary monthly script from these fools. After 4 days I used their Online Chat, just as useless and immoral as the South Lyon employees.

They stated Fri. It would be back in stock on "the next business day." I asked Monday? Yes, Monday. And it's Monday. Guess what, not in stock!

I tried to call this South Lyon location, I sat on hold for 20 minutes, no one answered. I did the Live Chat again, they asked ME why the pharmacy hadn't contacted other Walgreens to see if it was in stock. Do I work for Walgreens? That's YOUR job. The Live Chat lady said she was doing that, then ran into some "system error," transferred me to someone else, now the 3rd person, who couldn't be bothered to read the transcripts of the last half an hour. She told me simply to "call the store."

Unbelievable. They also lied and stated that they receive in their meds on order every 24 hours, and they couldn't see any info. About my Refill. What, do you mean the fact that I ordered the Refill, is that what you can't see?

I called the South Lyon jerks again. First call, after 10 minutes, someone picked up the phone, hung it up on me. The next call, after 25 minutes of their headache-inducing message that there was 1 person in line in front of me, I finally hung up.

And this was after a year and a half of their screw-ups at this location. I agree with the other Reviewer, fire these idiots, hire new people. The last time I used their drive-thru, I could see 7 different people in the pharmacy area, so not sure why they're not answering their phones or why they're Kmart-level picking up the phone and hanging up.

Why don't they have prescriptions in? One that I buy every 30 days?

Last month, and it's the SAME every month, my doctor's office called these jerks. 3 times. To see WHERE my prescription was and WHY it wasn't being filled. Walgreens told them, "Oh it will be in tomorrow, then tomorrow, then tomorrow." After a week of that, I called.

They Had My Medication In Stock, They Never Bothered to Tell Me, They Had No Notes I Was Waiting for This Prescription.

What?

It was simply sitting on the shelf. No one contacted me.

A year and a half ago, I mistakenly transferred all of my prescriptions via their website from Rite-Aid to Walgreens since I moved from another area.

This was all thru their computer system. I go to check, first they were in limbo. Next, they deleted FIVE of my prescriptions, no lie, they were gone. Finally they could see them, after much going back and forth, getting corporate involved. How does the computer loose your transfers?

Walgreens answer to all this? Well just make a dr. appointment and get new copies of your prescriptions, then bring them in to Walgreens.

They also told me that they had called my doctor's office and that they said they had, "never heard of me," and that I was "not a patient there."

At a doctor's office I'd been going to for 7 years? I don't think so. Turned out, they were contacting the WRONG PROVIDER! Wrong company name, wrong doctor name, wrong phone #, wrong fax #, wrong address, which was all correctly supplied to Walgreens. Gee, no wonder they'd never heard of me.

You can't get any dumber than these people. You really can't. A $billion dollar$ company who doesn't care about their customers, making sure you're safe, have the meds you need, they just don't care. And sadly, they were allowed to also buy-up half the Rite-Aid's too, so now it's double incompetence.

I am going to look to the grocery stores or a pro home delivery, Walgreens is garbage, South Lyon Walgreens is absolutely unprofessional trash.

I worked for Walgreens almost 20 years ago at the Walgreens - Store #6140 1620 NE GRAND AVE Portland, OR ******* Cross streets: Northeast corner OF GRAND & WEIDLER *******715. I began working there in April 2002. While there, I had the worst experience ever. I was falsely accused of stealing from the company. They tried to blackmail me into admitting that I did commit the crime when I didn't. They tried to use the fact that I was only a US resident and didn't have my citizenship at that time, that I would be sent back to my country. They put me through pure hell while trying to force me to admit to a crime I didn't commit.

The people employed there at that time said they had me on video. Yet, when they were asked to show the video, they refused to show it- unless I admitted to the crime. When this occurred, I hired an attorney. When the attorney asked for the footage or evidence they said they had recorded over it. They terminated me in October 2002. Yet, three days later they called me back in to give my job back only to let me go again. When this occurred, they put this false accusation on my background- so every job I've applied for I got red flagged, so no would hire me.

I lost everything when that occurred. I became homeless, with no solutions, no job. Which led to suicidal thoughts because I felt there was no hope of me ever getting another job because every opportunity given was denied. Even when I tried to get a job in Maricopa County, Phoenix AZ, they did a polygraph. One of the questions they asked was, if I had committed any crimes. It showed that I told the truth by saying no. Yet, they said, "you didn't commit it, but there's a trigger" Because I had already shared that situation with them, they agreed that the trigger was due to this issue bothering me for all those years. I found out 4 years later from other sources the entire slander, falsely accusing, threatening me, was a setup. The store manager and other supervisors didn't like me and they were trying to get rid of me from the beginning because of my excellent job performance. The administration at that time, tried to fire me before around October of 2002 and 3 days later I called the district and got my job back because I felt it was unfair and that I had worked too hard to get there- the administration knew I was the best retail employee at that time. I was always going above and beyond sales expectations, and they didn't agree nor like the fact that the company allowed me to come back three days later. Which led to all of the chaos…

I am a hardworking, honest, dependable, faithful man, who strives to be a leader, a team player, fair to all, treating others as I would want someone to treat me, always working hard to adhere to all rules and regulations by any business, company, etc., that I work for. My only goal while working at this store was to do just that and to gain experience and wisdom, while trying to advance in the Loss Prevention field. I did not choose, nor deserve to be falsely accused of these accusations. Although this had been almost 20 year ago, the damage is still evident today, not only with my name with but cause emotionally, socially, mentally as well Mental anguish Homeless Depression Suicidal

Couldn't get job red flags they took my paycheck

Blackmail and threatened. No one deserves to go through the trauma, stress, depression, suicidal thoughts being homeless, because I lost the home I was living in at the time, due to me losing that job, and not being able to be hired anywhere else and slander that I had to endure because of this situation.

Dear Fellow Consumer,
I am writing to apprise you of an undesirable situation occurring at Walgreens #3239, 1 S. E. Third Avenue in Miami at approximately 7 p.m. the evening of January 3rd, 2021, which poignantly contradicts the denunciation of "hatred, racism, stereotyping, and bigotry in any form" issued by Walgreens CEO Stefano Pessina on May 31,2020 https://news.walgreens.com/press-releases/general-news/a-message-from-stefano-pessina-to-our-customers-team-members-and-communities-across-america.htm. This particular malfeasance occurred exactly three years and three days to the date of the last time I entered this location or patronized any Walgreens, due to a 2018 encounter detailed subsequent to this electronic mail.

Nonetheless, please know that posterior to that instance of discriminatory harassment and racial profiling, I was exhorted by several managerial and executive parties within this establishment to give this chain ‘another try'. After three years, one ongoing global public health crisis, countless lives lost, a purported shortage on shoelaces at what appears to be a national level, and domestic and international turmoil related to matters of race, law enforcement, and social justice, these factors converged for me to do just that—with a striking, and ominous, similitude of results meriting unbounded ignominy.

When I entered the foregoing Walgreens location on January 3rd there were two employees at the register close to the entrance—one an older woman whose hair appeared to be died blonde, and another who was younger with dark hair. Both of these women appeared to be Hispanic or Latina. They were ringing up customers during my ingress; each eyed me and offered no greeting, welcome, or any other acknowledgement of my presence.

I ambled the length of the store and perused perhaps two aisles prior to finding items pertaining to shoes. As I discerned this section, I heard a sound close enough to catch my attention, despite the music I was listening to ("A Prayer for Everybody", ironically enough) in my portable player. To my considerable disconcertment, the darker haired woman had suddenly appeared perhaps two feet from my right leg and was feverishly taking items off the lower part of the rack and replacing them, seemingly at random. This occurrence was startling enough to enthrall me for perhaps 15 seconds, during which time she rifled through these products at a rapid velocity.

Despite her propinquity, which was close enough to touch me, this employee remained reticent, as though ignoring me.

I found the abruptness of her appearance, the expedience of her actions, and taciturn nature more than a little unsettling and antipodal to a normative shopping experience—as well as eerily similar to my previous visit to this store when, without provocation, I was followed around it. Consequently, I engaged her by remarking "fancy meeting you here," and bantered with her about her vocation.

Perhaps a minute passed in this way until, as I anticipated, as soon as I left that aisle, she did too. Whatever task she had contrived in order to monitor me evidently wasn't as worthwhile as ensuring that I, while in the store, remained in her purview. She moved to the end of the aisle and watched me leave as she spoke into a mobile communication device; I conjectured her conversation pertained to my location in this establishment. I headed up an aisle towards the egress, disturbed that I wasn't deigned worthy of talking to or assisting yet warranted, purely based on my arrival, exceedingly close scrutiny and pursuit wherever I happened to be in these quarters.

She walked up a different aisle to the front of the store, at which point I turned around and walked up the aisle she did. When I reached the front she was ringing up a customer and the blonde woman was clutching a mobile communication device while she was about to traverse the aisle I was originally walking up—until she saw me come up another aisle, then no longer went anywhere. My pursuers, it seemed, had shifted, but the pursuance persisted.

It was obvious I was the sole target of these employee's attention and was considered polemical or a threat requiring excessively close trailing and supervision—yet not greeted, assisted, or acknowledged as all customers should be, especially since there were no more than five consumers in the store at this juncture. It was disenchanting, choler-inducing, and saddening that after being urged by the powers that be to give both this chain and this specific location another opportunity and, having few other expedients to find shoelaces (which this store didn't contain), my experience paralleled my previous one, resulting in a personal reaffirmation to no longer patronize Walgreens.

Before leaving I harangued the dark haired employee for stereotyping me, racially profiling me, failing to assist me, shadowing my movements, and harassing me about the store solely based on my intractable physical appearance. This misadventure confirms that:

I was justified in initially vowing to discontinue patronizing this establishment,
all the managers and executives who attempted to dissuade me, implying my 2018 encounter was aberrational and had been remediated, were markedly incorrect,
and most of all, there is something severely perverse about this particular Walgreens location which, I implore you to consider, is likely indicative of this establishment as a whole.

It is far from coincidental that following three years' time I endured, for all intents and purposes, the exact same experience as that which initially drove me from being a lifelong Walgreens customer, which I had loyally patronized since pubescence. It is not mere happenstance, but rather some systematic practice occurring at this location to subject men (and likely women) of African descent to such behavior, forsaking their access to service, civility, or common courtesy as consumers, viewing them as liabilities or hazards instead of customers, and treating them with a marked variance from how other customers are routinely received.

Consider the energy, resources, and orchestration required for this undertaking on January 3 and for any other day when others who don't inform you of such maladjusted actions endure similar pernicious subjugation. Imagine how this dark haired woman must have stared at the store's mirrors, eschewing her other responsibilities, in her vigilance to track my location. Envision her changing course in her pursuance, as I searched for shoelaces that she or the other employee refused to direct me to, while monitoring me. Consider the sanctioning of her action on behalf of the older employee who was likely the on-duty manager. This confluence of events doesn't occur haphazardly, certainly not over a period of three years in which I underwent the exact same experience at the exact same location.

Please also know I entered well over half a dozen retail locations in the downtown Miami area, from Ross to establishments at Bayside such as Footlocker and Champs, prior to accessing Walgreens this evening. I was amiably greeted, assisted, and even advised of other potential locations to get shoelaces by each of these retailers. This fact is further testament to the pervasive debauchery governing the practices at Walgreens #3239, the perfunctory nature of whatever remedy was posited as redressing my previous debacle there in 2018, and the manifest unfairness and duplicity routinely utilized by those that work and train others there.

Walgreens should be extolled for its efforts to counteract stereotyping and bigotry by unlocking beauty products frequented by those of African descent, which it announced in June of 2020 https://www.businessinsider.com/walgreens-cvs-to-stop-locking-up-black-beauty-products-2020-6. However, employees such as those mentioned in this letter, their behavior, managers, and champions within this organization who not only support but countenance such chronic, discriminatory actions undermine all of the values espoused by Mr. Pessina, and those of this organization as a whole.

As indicated in my previous correspondence in 2018, I refuse to become inured to another's shortcomings, and certainly won't spend any money to do so—and will adamantly beseech my friends, family, and whoever will listen not to do the same, either.
Sincerely,
Mr. Harassed

So my wife picks up two prescriptions for me on her way home from work a while ago. These are both scripts that I've had for a few months and pick up on a monthly basis. When I need one of the insulin's I open the bag to find it is the wrong prescription (right med, wrong delivery method). I don't have the needles, syringes or training to draw and inject this insulin; nor do I have a scipt for any of the materials since I have never had it before. Since I am leaving for work, my wife says she'll take the wrong medicine back to the store and asks for an exchange to the correct insulin. She is told sorry we can't do that, we'll fill it again and charge you the $500+ again! I get home from work Saturday and she explains what's going on, it's already late so I wait until Sunday morning to call pharmacy and try to straighten things out... I am lied to, disrespected and insulted to the point where I raised my voice as I was constantly talked over... please tell me how is it ok to steal from a customer?
How is it ok not to verify that a script being filled is correct or what the customer needs? What ever happened to the pharmacy checking with the person picking up the meds that they understood what they were getting and how to use it? Apparently this location doesn't need to be bothered with Customer service, responsibilities or doing the right thing, they'll do what they want, when they want, and charge you double for it. When you try to call for help, they treat you like crap, blame it all on the doctors office, then blame it on the doctors office and you. Not one time ever even coming close to admitting they have a part in the process much less actually having blame... Well guess what Walgreen's, I DON'T HAVE OVER $500 for another refill... so I'll just go without my insulin for another day until my doctors office is open on Monday and I can get them to train me on how to use this vial and call in a prescription for the materials to someone else. I am DONE being a Walgreens customer, over 10 years of loyalty is GONE in a single morning. This is far from the 1st time in the past year that mistakes were made, information was not given and we've received poor customer service. Far from the 1st time we've had to ask the Manager to get involved as mistakes were made. But this time for the Manager to continuously talk over me, treat me like a child, speak down in a condescending tone, refuse to answer questions and consistently repeat it's all the Doctor's fault without listening to anything I asked... I don't care if it is the closest pharmacy to us; it'll be worth it to driving a little further, I am sure that Publix, CVS, Saraland Pharmacy or McConaghy Drugs would all like to have our business each month and not treat us like crap.

I am 54 years old, I've had two major spine surgeries which leaves me in a lot of pain every day in which I have to see doctors for every month. I went to my local Walgreens at 9100 Telegraph Road and Taylor Michigan ******* to get my prescriptions filled, I have many prescriptions for different health problems, some of them are for pain, like I said I get these prescriptions filled every month. The other day I went to get my prescriptions filled and they notified me that they would have to call my doctor's office to confirm my narcotic medication, which I said was fine and that I would be waiting for my medicine. After 45 minute wait I can hear that she was talking to my doctor's office, after the pharmacist got off the phone she came to me add immediately and told me she wouldn't be filling my prescriptions. I asked her why she wouldn't be filling them since she just spoke with my doctor's office, and she told me they wouldn't give her the information that she needed. I asked what information is that, she said she didn't have to tell me that, I said I'm the patient why can't you tell me, she said I'm the pharmacist and I don't have to tell you anything and then handing me my prescriptions and told me to go get them filled somewhere else. I then went to my doctor's office and ask them if anything had gone wrong during the conversation with Walgreens, she said no, they asked what your diagnosis was and I gave it to them and that was the end of it. I then went to another Pharmacy and filled my prescription without any hassle or problems at all. I went home and immediately called Walgreens corporate office to make a complaint about how violated I felt at the Walgreens store that I was dealing with, and also the pharmacy and their staff were saying things so loud arroungthe customer's, they could hear my medical business which to me violates HIPAA laws. I spoke to a lady at their corporate office who just takes down information and passes it on, and was told somebody would call me within the next two business days. The next morning I got a call from that person at Walgreens corporate office, I had told him exactly everything that had happened to me at the Walgreens store, including the fact that she was yelling my medical business out in front of everybody. I express to him that everything about my situation was legit right down to her calling my doctor's office to get the information she needed to fill my prescription and was still refused, and apparently the pharmacist gave quite a different story which is a lie. I even offered the person calling me to call my doctor's office to confirm that it was handled correctly, and he continued to defend his pharmacist saying she has the right to refuse anybody that she wants even if she's offending a loyal customer and a patient that does business at Walgreens. I was profiled and was discriminated against with prejudice. I personally will never shop at a Walgreens ever again, as a patient and just simply a human being I will never let that store treat me like that again. It's sad we live in a world where big corporate stores like Walgreens can treat people badly anytime they want, for no reason at all. I'm going to add a photo of my back after my operation.