Kirk S.

I am 54 years old, I've had two major spine surgeries which leaves me in a lot of pain every day in which I have to see doctors for every month. I went to my local Walgreens at 9100 Telegraph Road and Taylor Michigan ******* to get my prescriptions filled, I have many prescriptions for different health problems, some of them are for pain, like I said I get these prescriptions filled every month. The other day I went to get my prescriptions filled and they notified me that they would have to call my doctor's office to confirm my narcotic medication, which I said was fine and that I would be waiting for my medicine. After 45 minute wait I can hear that she was talking to my doctor's office, after the pharmacist got off the phone she came to me add immediately and told me she wouldn't be filling my prescriptions. I asked her why she wouldn't be filling them since she just spoke with my doctor's office, and she told me they wouldn't give her the information that she needed. I asked what information is that, she said she didn't have to tell me that, I said I'm the patient why can't you tell me, she said I'm the pharmacist and I don't have to tell you anything and then handing me my prescriptions and told me to go get them filled somewhere else. I then went to my doctor's office and ask them if anything had gone wrong during the conversation with Walgreens, she said no, they asked what your diagnosis was and I gave it to them and that was the end of it. I then went to another Pharmacy and filled my prescription without any hassle or problems at all. I went home and immediately called Walgreens corporate office to make a complaint about how violated I felt at the Walgreens store that I was dealing with, and also the pharmacy and their staff were saying things so loud arroungthe customer's, they could hear my medical business which to me violates HIPAA laws. I spoke to a lady at their corporate office who just takes down information and passes it on, and was told somebody would call me within the next two business days. The next morning I got a call from that person at Walgreens corporate office, I had told him exactly everything that had happened to me at the Walgreens store, including the fact that she was yelling my medical business out in front of everybody. I express to him that everything about my situation was legit right down to her calling my doctor's office to get the information she needed to fill my prescription and was still refused, and apparently the pharmacist gave quite a different story which is a lie. I even offered the person calling me to call my doctor's office to confirm that it was handled correctly, and he continued to defend his pharmacist saying she has the right to refuse anybody that she wants even if she's offending a loyal customer and a patient that does business at Walgreens. I was profiled and was discriminated against with prejudice. I personally will never shop at a Walgreens ever again, as a patient and just simply a human being I will never let that store treat me like that again. It's sad we live in a world where big corporate stores like Walgreens can treat people badly anytime they want, for no reason at all. I'm going to add a photo of my back after my operation.