GoodPx Reviews - 485 Reviews of Goodrx.com

Reviews
Q&A

How would you rate GoodPx?

Top Positive Review

“A nightmare app!”

Bb S.

6/14/20

As a pharmacy Technician I can tell you this is a nightmare! I understand people want to save money and that is fine! But then we get the customers that are just doing it to save a nickel! It is time consuming and it takes away from us being able to fill a childs antibiotic that someone is waiting on! Also prices are not always what the app says and they yell at us! Hoping our pharmacy will eventually exclude good rx for good!

See positive reviews

Top Critical Review

“Coupons refused”

Karyn M.

7/13/20

I attempted to use a GoodRX coupon at Winn Dixie who accepted the coupon for other medications but refused one for an inhaler. Supposedly they are under contractual obligation to accept them but since you can't get anyone to speak to you from GoodRX to address it while you're at the pharmacy you're just out of luck. If there's no way to enforce this obligation - what is the point of having the contract? Ridiculous.

See critical reviews

Reviews (482)

Karyn M.

1 review

2 helpful votes

“Coupons refused”

July 13th, 2020

Helpful (2)

Thank you

GoodRx R. – GoodPx Rep 8/17/20

Hi Karyn! We’re very sorry you experienced trouble using our discounts at Winn Dixie. Our Advocacy Team would love to look into this for you immediately! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

Spring D.

1 review

1 helpful vote

“Pharmacy Tech- not allowed to accept these coupons”

April 14th, 2020

Hi, anonymous pharmacy technician here. Just so everyone else knows, the reason why some pharmacies accept these coupons and some don't tends to vary on a manager-to-manager basis. My manager will not allow me to accept the coupons, since billing prescriptions to GoodRx usually causes our company to lose money on each purchase. Instead, our company offers its own discount that is usually comparable to GoodRx's coupons. Just something to keep in mind- some pharmacies won't accept these coupons.

Helpful (1)

Thank you

GoodRx R. – GoodPx Rep 4/15/20

Hello Spring! Thanks for dropping a line. Here is some information regarding how GoodRx works with pharmacies like yours.

GoodRx has partnered with about 10-12 coupon providers that we list prices for on our site. Each coupon provider (or PBM - pharmacy benefit manager) works directly with the corporate office for the pharmacy to negotiate these prices. From there, we are provided the rates that the PBM and corporate pharmacy location have negotiated in order to post these prices on our site. The pharmacy does not enter a contract with GoodRx and instead is in contract with the PBM. We simply post these prices on our site for consumers to take advantage of. If you have any questions regarding reimbursement, we recommend contacting your pharmacy chain's corporate office.

Lisa A.

1 review

0 helpful votes

“Ripping independent pharmacies off”

August 11th, 2020

Who actually pays for this? How do y'all get your prices? What do you do with the information sent to your database? Is it sold? Are you selling patient's private information? Exactly how do you get money from this "Help a neighbor out?" By selling HIPPA information that pharmacies transmit to your computer. Nothing is free! You get something from this! Commercials aren't free.

Tip for consumers:
Do not trust them. They will sell your information that the pharmacies have in file for you!!!!!

Products used:
None I wouldn’t trust this company with my worst enemies script!!

Helpful (0)

Thank you

GoodRx R. – GoodPx Rep 8/17/20

Hi Lisa! GoodRx takes our users’ privacy very seriously. We strive to go above and beyond both legal requirements and consumer expectations when it comes to protecting consumer data. We understand that some users do not want their data shared or stored, and have recently added the capability for all users nationwide to request the deletion of their data as described in the California Consumer Privacy Act. Just visit www.goodrx.com/requestdeletion. If you have any further questions, please give us a call at 888-799-2553.

Marc T.

1 review

11 helpful votes

“This has turned into a joke...”

February 8th, 2020

Everyone in my family has attempted to utilize good rx in the past month or so without success. Every medication I attempt to use it for at Walgreens, they say; " we cant accepted good rx for this medication " I've got a lot medications as well, having stage 4 metastatic brain cancer. Other family members have yet to get it to work. Uncle with heart disease and mom with copd. Have had every medication they attempted to use it on declined. The only one that's had any luck is my niece Kate for her son's medication.

Helpful (11)

Thank you

GoodRx R. – GoodPx Rep 2/10/20

Hello Marc! We are so sorry to hear about the trouble that you have experienced at the pharmacy. We would be more than happy to look into this for you. We will just need you to please give us a call at 888-799-2553, in order to collect the necessary information to reach out to your pharmacy!

Bb S.

1 review

4 helpful votes

“A nightmare app!”

June 14th, 2020

Helpful (4)

Thank you

Diana C.

1 review

5 helpful votes

“Awesome. It works!”

March 1st, 2020

This is my first time using GoodRX and I only paid $1.81 for my prescription. They gladly took it at CVS with the only difference that they didn't give me the pills inside a plastic bottle but in its original strip packaging, which is fine as the bottle ends up in the garbage anyway. Thank you!

Helpful (5)

Thank you

GoodRx R. – GoodPx Rep 3/2/20

Hey Diana! We are so happy that we were able to help you save on your medication!

marie r.

8 reviews

17 helpful votes

“I always go to youngest person.”

March 18th, 2020

I have noticed if you PRINT OUT THE COUPON you will for the most part that price will be honored. I always use Good RX or NeedyMeds. I always print out the coupon. There are many numbers the Pharmacists have to record in the computer- grabbing the coupon frees them up vs. having your phone. That is why i think so many places will turn you down when you show them your phone with GoodRX coupon on it. I do not have insurance so this is something I use on a regular basis. I notice KROGERS will take my coupons everytime.

Helpful (1)

Thank you

GoodRx R. – GoodPx Rep 3/19/20

Hello Marie! There are a few different ways to use GoodRx coupons without printing a physical copy. You can text or email a coupon to yourself and show this to the pharmacist straight from your phone. If you run into any issues with using a coupon off your phone, feel free to give us a call at 888-799-2553, and we will investigate immediately.

MaryAnn P.

1 review

8 helpful votes

“This is a scam”

April 15th, 2020

Was filling a script for my hubbie, the price with my insurance was $118 so I checked good rx, the coupon said $36.99 for the same drug, mg and count. I was excited. Money is tight due to the covid thing. When the pharmacy tech put in the codes, the price was higher than my insurance! She said they change their prices all the time. What a scam. I was glad I did not pay the $20 for a membership. Maybe it will work for you but certainly buyer beware

Helpful (8)

Thank you

GoodRx R. – GoodPx Rep 4/15/20

Hey MaryAnn. We’re very sorry that you experienced trouble using our coupons at the pharmacy. Our Advocacy Team would love to look into this for you immediately and ensure this is resolved! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

Beverly E.

1 review

2 helpful votes

“False Avertising”

July 8th, 2020

The commercial is false. You have to go to the pharmacy that accepts good ex. Usually several miles from the location you are presently located at Just because you show a cheaper good ex price to the pharmacist doesn't mean they will automatically accept the cheeper price like the commercial advertised! Like most things found in today's TV, computer, etc marketing world, it's all deceptive crap! Welcome to today's world!

Helpful (2)

Thank you

GoodRx R. – GoodPx Rep 8/17/20

Hi Beverly! We are so sorry for any inconvenience you have experienced with our services. We'd be happy to walk you through how GoodRx works. Please give us a call at 888-799-2553.

Karan S.

1 review

5 helpful votes

“I thought this site was "Free"”

April 7th, 2020

You only can get the lowest price if you pay a $36 annual fee to Good Rx, which isn't extremely high, but dont say "no membership required and that it's totally free, when it's not.

Helpful (5)

Thank you

GoodRx R. – GoodPx Rep 4/7/20

Hey Karan! I believe you are viewing the KrogerRx Savings Club prices! You can view the free GoodRx discounts by going to www.goodrx.com. If you have any questions on how to navigate the site, feel free to give us a call at 888-799-2553.

Reva J.

3 reviews

1 helpful vote

“Not Much Savings”

October 4th, 2020

Today had my flu shot an injection at my neighborhood Walgreens. Saved only $3.73. Paid $37.26. Retail price $40.99. Exaggerated savings.

Helpful (1)

Thank you

GoodRx R. – GoodPx Rep 10/5/20

Hi Reva! We’re sorry to hear about that. Please give us a call at 888-799-2553, and we’d be happy to double check this for you!

Steve S.

1 review

1 helpful vote

“Coupon price not honored”

October 14th, 2020

My local Walgreens coupon price on my iPhone App was $30.63.

I was charged $48. 67. 50% more

Neither the pharmacy not GoodRx could explain this.

Helpful (1)

Thank you

GoodRx R. – GoodPx Rep 10/15/20

Hi Steve! We’re so sorry you experienced trouble using our discounts at Walgreens. Our Advocacy Team would love to look into this for you immediately! Please give us a call at 888-799-2553 and we will get started.

Bradley F.

2 reviews

15 helpful votes

“Totally full of B. S.”

January 7th, 2020

One example, Januvia (for Type II Diabetes) 30 pills for $500. Invokana, even more expensive. How can they can claim to save 80% on meds with a straight face? Ignore their TV commercials, total lies.

Helpful (13)

Thank you

GoodRx R. – GoodPx Rep Over a year old

Hello Bradley--We sincerely apologize for the trouble, and would be more than happy to double check this for you! Please give us a call at 888-799-2553, and we will investigate immediately.

scott c.

0 reviews

0 helpful votes

“Sacm, avoid at all possibilities. They stole my money and gave me chalk tablets which have no active”

August 6th, 2020

Sacm, avoid at all possibilities. They stole my money and gave me chalk tablets which have no active ingredient at all. I ended up taking 2 strips and it did nothing I recommend (presspharmacyshop.com) cause the are reliable.

Helpful (0)

Thank you

Leon G.

2 reviews

2 helpful votes

“First One Is Free”

February 25th, 2020

My wife has non-small cell, non-smoking lung cancer. We purchased her first script for a little less than $500 at a Safeway (very rude) in Fairfax Va near Centreville. She is at a refill point and now the cost at the Saeway is over a 1000% increase. For the past week the cost at Giant has been a little less than $500. I'm guessing our inquiries have made that cost increase over 1000%. Bait & switch? It's like a drug dealer saying the first one is free--now we got you. So, my experience with Goodrx is pretty rotten.

Helpful (2)

Thank you

GoodRx R. – GoodPx Rep 2/25/20

Hello Leon! We apologize that we were not able to provide a lower discount, and we would be happy to double check this for you. We have sent you a private message on Facebook, where your original comment was posted to see if we can investigate further!

Jeff R.

1 review

1 helpful vote

“It works great, but can't believe it will work sustain its business model”

April 8th, 2020

I ordered an elective prescription from my doctor, it was for 90 days and Walgreens wanted $1200, with insurance it was $450, with GoodRx it was $23. I want to personally thank GoodRx for providing this service but am afraid they will get hosed once more and more consumers use this service and the corporate entities change their minds about how this formula saves consumers money.

Helpful (1)

Thank you

GoodRx R. – GoodPx Rep 4/9/20

Hello Jeff! We are so happy that we are able to help you save so much on your prescription! Feel free to let us know if we can help you with anything in the future!

jed d.

1 review

12 helpful votes

“Bogus bogus”

December 31st, 2019

For all the different meds that I take, I visited one dozen places. I got the prices first with out any discount, then four discount cards. The one of this concern is GoodRx for all my meds, some actually cost more and the rest of them saved less than 10%. The other three cards saved on average 40% or more. My word of advice, tell everyone you know that GoodRx is not even worth the time to get it.

Helpful (12)

Thank you

GoodRx R. – GoodPx Rep Over a year old

Hello Jed! We sincerely apologize for the trouble that you have experienced, and would be more than happy to look into this further, and reach out to the pharmacy on your behalf. Please give us a call at 888-799-2553, and we will collect the necessary information to get started!

Paula P.

1 review

11 helpful votes

“Disappointed”

January 27th, 2020

Didn't cover ANY of my prescriptions. Didn't save anything! I was very discouraged after visiting several pharmacies. I think there should be a disclaimer on commercial because it's Very misleading.

Helpful (11)

Thank you

GoodRx R. – GoodPx Rep 1/27/20

Hello Paula! We sincerely apologize for the trouble that you have experienced, and would be more than happy to look into this for you. Please give us a call at 888-799-2553, and we will investigate immediately.

C L.

1 review

4 helpful votes

“AMAZING”

January 20th, 2020

I went to Publix on 1/17/20 with the GoodRx app. My prescription on the app came up $39.81. Publix said it keep coming up $54.97. The cashier rang it up several times (so she said). I ended up paying the $54.97. For some reason I decided to call today, 1/20/20. The rep indicated it shows $29.95. She called Publix and called me back indicating they are accepting the $29.95 and will call me with a refund. She did explained that it was at their discretion. Either way, I'm happy!

Helpful (4)

Thank you

GoodRx R. – GoodPx Rep 1/21/20

Hello! We apologize for the trouble, and are happy that we were able to get everything sorted out for you!

Thomas D.

1 review

1 helpful vote

“False advertising commercial”

August 21st, 2020

The commercial that claims up to 80 percent savings is misleading. The commercial referencing a $67 transaction reduced to $8.70 is obviously more the an 80 percent savings. Based on all the customer complaints I have read I would have to say that this another attempt to mislead customers. Or else the company can not figure basic math.

Helpful (1)

Thank you

GoodRx R. – GoodPx Rep 8/24/20

Hi Thomas! We apologize for the inconvenience, and appreciate you taking the time to provide us with feedback. It is possible to save more than what is advertised on our commercials and we strive to save Americans as much as possible on their medications. If you have any further concerns, please give us a call at 888-799-2553.

toni v.

1 review

6 helpful votes

“Bull$#*! company.”

February 11th, 2020

You need a doctor prescription to buy OTC over the counter products that do not need a prescription and this is the only way you will receive the discount. What a stupid app.

Helpful (6)

Thank you

GoodRx R. – GoodPx Rep 2/11/20

Hello! We apologize for the frustration. You will need a valid prescription for an OTC medication in order to use a GoodRx discount! If you have any further questions, we would be happy to help you out! Our number is 888-799-2553.

William M.

1 review

0 helpful votes

“Changing things as they go”

September 24th, 2020

Took Safeway a prescription normally don't like Safeway but with the GoodRx app it showed my prescription to be only $46. I chose to go to Safeway this time all because of GoodRx. Gave the coupon to the pharmacist and they took the coupon put it in the computer at $46.87. They did not have my medication in and so two days later after I fought to get the $47 up went to pay for my prescription and then all the sudden it had changed to $73 and some change. I feel like they entrapped me. The best deal to go to Safeway only to change it once my prescription had been put into the system. I find that a lot of people try to get whatever money they can right at the very end of bankruptcy or some political change. Please do not use GoodRx because they will in trap and change the prices! I would rather use a pharmacy and pay full price than ever used GoodRx again!

Helpful (0)

Thank you

GoodRx R. – GoodPx Rep 9/25/20

Hi William--We're sorry to hear about your experience using GoodRx at your local Safeway Pharmacy. We'd be happy to reach out to them on your behalf. Please give us a call at 888-799-2553, and we'll reach out ASAP!

Dan K.

1 review

3 helpful votes

“Just One Thing”

September 14th, 2020

Please. I am honestly begging you. I will do whatever you want. If you just ask me to look it up BEFORE I fill the script. Don't wait for the price from your insurance. If you think it will be high and you have the card or phone or whatever ready: call ahead. Ask them to compare the prices for you. It will save us both a LOT of time. It does not take 20 seconds, as that commercial may suggest, to change the price for you. My soul dies a little each time I scan out a script and then they pull out their little card. (Also highly do not recommend using the cards. Print it out. At my pharmacy we use our phones for you, but i know a lot of places wont do that, so if u want the EXACT price you found - print it. They change the cards)

Helpful (3)

Thank you

Tony L.

1 review

0 helpful votes

“Rip off”

October 17th, 2020

Was charged $35 just so they could tell me they don't prescribe meds out for men for a infection should have been told this before I filled everything out and paid thanks

Helpful (0)

Thank you

GoodRx R. – GoodPx Rep 10/19/20

Hi Tony! We're so sorry for the inconvenience. After investigating further, we'd recommend seeing your doctor or going to an urgent care today. Would you be able to sign in to your account and send this message there? This way we can verify your account to provide you with a refund as an apology for the inconvenience. To access that - Sign In to your account and click Messages. Give us a call at (415) 237-1378 if you need help finding the secure message portal.

Marisa S.

1 review

7 helpful votes

“Hit or miss...”

January 6th, 2020

Often times the prescription price isn't anywhere near the coupon price and the company doesn't seem to care considering it would be an easy app edit to add a "send feedback" so they could make an attempt to correct the price difference. It says to have the pharmacy call if it doesn't work but they they don't. It's a real hassle to switch your schedule 1 (narcotic) prescription when goodrx or the pharmacy are wrong. If they had a "feedback" option this review would be going there but GoodRx isn't great at automated customer service.

Helpful (7)

Thank you

GoodRx R. – GoodPx Rep Over a year old

Hello Marisa--We’re very sorry if you experienced trouble using our coupons at the pharmacy. Our Advocacy Team would love to look into this for you immediately and ensure this is resolved! Please contact us at 888-799-2553 and we will get started.

Answer:

Sorry - were gonna need more info to help here. Please email help@goodrx.com.

By GoodRx R., over a year old

See more answers (2)

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Show all questions (317)

About the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***

Company Representative

GoodRx R.

Typically responds within 6 days

How do I know I can trust these reviews about GoodPx?

Sitejabber’s sole mission is to increase online transparency for consumers and businesses
Sitejabber has helped over 100M consumers make better purchasing decisions online
Suspicious reviews are flagged by our algorithms, moderators, and community members

Have a question about GoodPx?

GoodPx

GoodPx

Overview

What reviewers want you to know

Positive highlights

Critical highlights

“A nightmare app!”

“Coupons refused”

Reviews (482)

Rating

Timeframe

Other

Q&A (317)

Does costco accept goodrx?

Recently, walgreens refused to accept goodrx. goodrx has been so helpful for me so this is very discouraging. i decided to ask you directly if there is a contract with walgreens as i feel this particular walgreens seemed incompetent.

Why would goodrx give this free? what is in it for them?

I would like to start goodrx gold program however my prescriptions need to be refilled soon. how long will the switch to that program take?

Did walmart stop taking good rx cards if so what are some pharmacys that do?

My local walmart has said that they no longer accept goodrx coupons. is this true? i have tried several times to get an answer to this but keep getting the run around. so whats the answer?

Why does the goodrx site list pharmacies that don't accept their coupons? publlix and cvs have told me they no longer take them.

Do you have discounts for tri-luma?

Goodrx seems to be great some months and not so other months - why?

Goodrx price for prescription was 4 times higher than my local pharmacy -- why.

Can’t see your question? Ask to get answers from the GoodPx staff and other customers.

Sitejabber for Business

About the business

Company Representative

How do I know I can trust these reviews about GoodPx?