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GoodRx

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Oregon
1 review
12 helpful votes
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Coupons don't work
December 27, 2017

I took 3 coupons to two different pharmacies in my town. Both pharmacists told me this is a come on. They may give you the discount once, then goodrx doesn't pay the pharmacy when you go back for refills. I will not waste time to continue this research.

Date of experience: December 27, 2017
GoodRx R. GoodRx Rep
over a year old

Hi Allen - your pharmacist is mistaken. Our coupons work at virtually every pharmacy in the US. Sounds like these pharmacists would rather not give you the discounted price, despite their contract. We can help - email help@goodrx.com?

New York
1 review
14 helpful votes
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I've never been so humiliated in all my life. The pharmacy tech at Walgreens said they do accept discount cards but not GoodRx. When I pressed he got the pharmacy manager who mirrored the same words. Then he explained that they coupons they produce put the pharmacy in the red because the displayed price doesn't even cover the ingredient cost of the drug. I took back my coupon and went to CVS, same story there as well as Walmart. All three can't be wrong. There should be a law that protects consumers from these types of companies. What a SCAM!

Date of experience: December 31, 2015
GoodRx R. GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more.

Please email info@goodrx.com if you'd like help. Thanks.

Kansas
1 review
37 helpful votes
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False advertisement
August 28, 2018

Received my 30 day free trial card. The web site quoted the discount price. Went to my participating Pharmacy and GoodRx would not approve the price quoted on line. Spoke to 2 different GoodRX customer service representatives. First one young inexperienced, told me what she was probably reading off a sheet. Asked for a supervisor (Isaiah) Extremely rude, cut me off during asking questions, and when I would cut in to ask ask a question l was told I was being difficult.? It appears they are programmed, and if you ask simply questions they don't know the answer too you all the sudden become difficult and they want to end the conversation. I rarely send reviews but this one is truly price false advertising and horrible customer service.

Date of experience: August 28, 2018
GoodRx R. GoodRx Rep
over a year old

Hi - GoodRx Gold prices are right, and if there's an issue, we're happy to take care of it and make things right. Our contracted rates are clearly published and if we're wrong (which rarely happens, if ever), we'll be sure to make you happy somehow. Will you please email help@goodrx.com so we can resolve this?

Indiana
1 review
2 helpful votes
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This site and app are very close to being illegal. If anyone goes to 4 different pharmacies for their scripts a red flag will be placed in your new file with the dea and at least here the state of Michigan. How many different federal agencies do you want knocking on your door? And then you can explain to them about good Rx as they are arresting you for whatever they want.

Date of experience: December 1, 2016
GoodRx R. GoodRx Rep
over a year old

Sounds like you had a bad experience, Gary - we'd love to help. Be mindful that Gary's comments are completely untrue, however.

New Jersey
1 review
9 helpful votes
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I had their discount card for my pain medicine prescription because United Healthcare keeps refusing to cover my medicine. Well so does "Good" Rx. When I called, a very snotty woman gleefully told me they were allowed to discriminate against me by law. I hope with all of my being that this woman develops a chronic pin condition. GoodRx sucks!

Date of experience: May 23, 2016
GoodRx R. GoodRx Rep
over a year old

Hi Beth - I think you have the wrong company. GoodRx provides no services based on gender; we simply provide you with information and discounts to use at the pharmacy. I'm sorry for your experience, but I don't think we're the enemy here. It sounds like you're having an issue filling a controlled prescription, which can be challenging as many pharmacists are very cautious about filling those prescriptions and they may not honor GoodRx coupons (as we explain on the website), but that would be the pharmacist's choice, not ours? Please contact help@goodrx.com if we can be of further service.

Texas
1 review
2 helpful votes
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Tried an online refill was awaste of money
February 2, 2023

I got the gold subscription and decided to do an online medication refill since I need it bad since I'm working nights for a month. Asked me about my symptoms and didn't ask anything eles she went straight to me having to go to er or urgent care. I've gone before for blood pressure and I don't feel anything. So I ended wasting money on top of not getting my prescription refilled when I really needed it.

Date of experience: February 2, 2023
GoodRx R. GoodRx Rep
over a year old

We’re really sorry to hear that your GoodRx Care experience was not the best, Jose. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through our message center and we'll be more than happy to help.

Massachusetts
2 reviews
3 helpful votes
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Bizarre.
Order 2 pairs of glasses.
No comms except fluffy emails.
10 days post payment still no sign of shipment.
I am sure all this is fun over there but weird expectations for customers.
Would be better to say don't hold your breath for the glasses after you order.
Unless you are a flamingo. That is the theme of their customer emails.

Date of experience: September 30, 2021
California
2 reviews
0 helpful votes
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Prices not honored
October 7, 2020

Lately, we have found that the pharmacies in our area - Costco, Walmart, Safeway, and CVS do not honor the GoodRx prices. Therefore the discount program is pretty much a waste of our time. Here's our experience. 1) Get the best price from GoodRx.com 2) Doctor sends a Rx to that pharmacy. 3) Get to the pharmacy and they don't honor the price. 4) Call the doctor and take the next highest price that GoodRx has listed. 5) Go to pharmacy and they don't honor the price. You can see how this can be a total goose chase after doing many of these. I'm very unimpressed with the program. It seems like it used to work a year or so ago, but not now. My mother in law pays out of pocket, is not on Medicare Part D. For example we attempted to get medication today from Costco listed on GoodRx as $71.00. Price we had to pay - $94.50. This is a regularly taking place now. Too bad.

Date of experience: October 7, 2020
GoodRx R. GoodRx Rep
over a year old

Hi there! We’re so sorry you experienced trouble using our discounts at multiple pharmacies. Our Advocacy Team would love to look into this for you immediately! Please contact us at 888-799-2553 and we will get started.

Virginia
1 review
0 helpful votes
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Good/not Great
March 10, 2017

I used Good Rx for my Rx's, they were on the $, but one was over charged by $20. That was advertised. So I called the phone number that was offered on the website. Right off the bat, the founder says, "we will help you resolve any issues you have with cost discrepancies, unless they are controlled prescriptions such as"... I got through, it was not a controlled Rx and the woman on the phone could not be less helpful. Did not want to even pretend to help me. Why say they will help resolve monetary issues if you won't? So, buyer (of prescriptions) beware! It still cost me $150 for 4 Rx's. Have a nice day.

Date of experience: March 10, 2017
GoodRx R. GoodRx Rep
over a year old

We can help - our prices are accurate - please email help@goodrx.com

Alabama
1 review
5 helpful votes
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Coupons refused
July 13, 2020

I attempted to use a GoodRX coupon at Winn Dixie who accepted the coupon for other medications but refused one for an inhaler. Supposedly they are under contractual obligation to accept them but since you can't get anyone to speak to you from GoodRX to address it while you're at the pharmacy you're just out of luck. If there's no way to enforce this obligation - what is the point of having the contract? Ridiculous.

Date of experience: July 13, 2020
GoodRx R. GoodRx Rep
over a year old

Hi Karyn! We’re very sorry you experienced trouble using our discounts at Winn Dixie. Our Advocacy Team would love to look into this for you immediately! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

Louisiana
2 reviews
4 helpful votes
Follow Linda H.
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I have saved a lot of money with this card over other discount cards; however, the pharmacy will not always give you the quoted price. Compared to other discount cards I have used, the savings are better with GoodRx, but it's impossible to know which card saves you the most without running every card you have, which no one will do. At this time, I still think it is the best discount available and if the comparisons are accurate, I have saved hundreds of dollars using this card.

Date of experience: January 2, 2018
California
2 reviews
0 helpful votes
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4.5
September 30, 2023

Sildenafil- 50mg, 30 tablets $12.26...i used Roman, Lemonaide, Myfriday plan and didnt realize how ripped off i was getting. From $100+ to $12.26. Amazing

Room for improvement - update pharmacy list on website, to eliminate
the ones that do not participate.

4.75 rating

Date of experience: September 30, 2023
GoodRx R. GoodRx Rep
over a year old

Hi there Brian, we think it's great you were able to find prescription savings with GoodRx! However, if a pharmacy is listed on our site they should be accepting GoodRx coupons. If this is not the case please give us a call, we'd be happy to help! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

New York
1 review
6 helpful votes
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Awesome. It works!
March 1, 2020

This is my first time using GoodRX and I only paid $1.81 for my prescription. They gladly took it at CVS with the only difference that they didn't give me the pills inside a plastic bottle but in its original strip packaging, which is fine as the bottle ends up in the garbage anyway. Thank you!

Date of experience: March 1, 2020
GoodRx R. GoodRx Rep
over a year old

Hey Diana! We are so happy that we were able to help you save on your medication!

Wisconsin
1 review
1 helpful vote
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My degenerative condition has challenged me financially as much as physically. I have used your service many times when it made sense. I wish that people would understand that you can't control what others do with their prices. Most only care about profit, and feed off the most vulnerable segment of society. This is a small, but important step in the right direction. Thank you

Date of experience: April 24, 2019
GoodRx R. GoodRx Rep
over a year old

Hi Kevin! Thank you for taking the time to share your experience with GoodRx. We are very happy to hear we are able to provide you with savings for your medications.

North Carolina
10 reviews
28 helpful votes
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I save 1700 a month
February 12, 2018

In general the American medical system over charges for all products and services. Good RX is the best comparison shopping tool for both the over-the-counter and prescription pharmaceuticals. Most people have never considered comparison shopping for Medicine which is a grave mistake if the money's coming out of your pocket. I'm looking at one simple tube of ointment that ranges from $99 the $423 in my coastal North Carolina market. Please note that you generally are not able to combine these cash purchases with Insurance coverage. Whenever I can't get a great purchase referral from good RX I look two the website affordable drugs for overseas and Canadian purchase of the equivalent generic item.

Date of experience: February 12, 2018
Delaware
1 review
2 helpful votes
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Good RX - it worked!
April 24, 2018

I paid 80.00 for an RX last week. Hubby got out the Good RX card he had picked up at a grocery store and took it back to the pharmacy. The pharmacist gave him 70. Cash back, no questions. I am not affiliated with this company in any way.

Date of experience: April 24, 2018
Pennsylvania
21 reviews
85 helpful votes
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I've been using this site for about a year and have saved a lot of money. This is not only for people but also pets, that's how I found it. My one dog is on phenobarbital due to having seizures. The monthly pharmacy prices ranged from $17 to $32 a month. That gets a little expensive on a yearly basis. NOW I pay between $7.15 to $9.47
The drug industry is like the stock market, it fluctuates monthly. No gimmicks here. Just find the lowest prices at your local pharmacy and print out the coupon. Check it out, I think you'll be pleasantly surprised.

Date of experience: April 2, 2013
New York
1 review
2 helpful votes
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Goodrx
August 4, 2017

Goodrx is fantastic. Countless times goodrx has been much cheaper than what my insurance covers, sometimes even by $50 for a single prescription. I don't remember how I stumbled upon it but I'm glad I did.

Date of experience: August 4, 2017
Ohio
1 review
3 helpful votes
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I don't know how they did it, but GoodRx offered me a price that is one-fourth of what my insurance company quoted for on a medication that is commonly used because of its effectiveness. However, not all drugs are discounted that much, and you need to shop around online for Good Rx coupons offered by specific pharmacies. The effort is well worth it.

Date of experience: August 2, 2019
GoodRx R. GoodRx Rep
over a year old

Hi Laurinda! That is great. So glad to hear we had a price one-fourth of your insurance cost!

Wisconsin
1 review
3 helpful votes
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It works
March 11, 2018

I think pharmacist try to refuse the prescription discount. Also Im not sure if every time before you pick up a prescription you have to check the GoodRx website for a price then call your pharmacy and give them all those important numbers again on the card. I am pretty sure that the pharmaceutical community wants to end this program, use it while you can. Things are going to get worse.

Date of experience: March 11, 2018
GoodRx R. GoodRx Rep
over a year old

Hi there - we actually work closely with pharmacies, and they support what we do. If you ever have an issue, email help@goodrx.com

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55