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GoodRx

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Illinois
1 review
2 helpful votes
Follow Tomasz S.
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Scamming at its finest...
September 19, 2023

They'll take advantage of you any way they can...they advertise one price on Google search, in my case 30pills for $18.70. Then you go through very unclear process of answering few questions and all of a sudden I'm already charged $49 - just for automatic chat. Then I pick up my prescription and it's another $48 for 12 pills. Nurses on the chat have no idea about pills quantity and dosages.
In short what I thought would be convenient way to get around 36 pills of my medication for around $20 according to their advertising turned into 12 pills worth $97...
Never again!

Date of experience: September 19, 2023
GoodRx R. GoodRx Rep
over a year old

We're sorry you've had a negative experience with GoodRx Care, Tomasz; we would like to investigate this further. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible.

North Carolina
1 review
1 helpful vote
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I was surprised
September 25, 2023

I was very skeptical about this in the beginning. The wife and I lost our insurance, so we thought we would give it a try because we needed a discount on our meds while waiting for the new insurance to kick in. To my surprise, I saved just over $250 on one medication by comparing prices at different pharmacies. It definitely saves a considerable amount of money when you don't have insurance. I would recommend this for anyone who doesn't have insurance. I never give 5 stars, nothing is perfect.

Date of experience: September 25, 2023
GoodRx R. GoodRx Rep
over a year old

Way to be your own advocate and finding savings for you and your wife, Gary! We're are very happy to hear we were able to help you save.

Georgia
1 review
0 helpful votes
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Price quadrupled w/o notice
September 12, 2023

Signed up for GoodRx gold at $9.99/mo and Gold home delivery of prescription for $12.40. $2.40 more the Walmart, but no waiting in line so worth it. Last thru 3 automatic refills then without notice billed $86.40 for same meds. If you go to pharmacy you can decline prescription if too expensive. GoodRx charges beforehand, so no opportunity to decline. Moving to Amazon.

Date of experience: September 12, 2023
GoodRx R. GoodRx Rep
over a year old

We understand your frustration and confusion, Carl, and would be happy to look into this. Please give us a call so we may begin our investigation. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

California
1 review
5 helpful votes
Follow Kent M.
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To save money, GoodRx uses people from non-English speaking countries to work their call centers. They did not understand my basic questions and give guidance that was simply incorrect -- a true lack of training and incompetence. Also, GoodRx advertises special one-time pricing that simple isn't accurate. Please don't trust this company with your medication. I ended talking to my pharmacy (CVS) and they had their own discount plan which was cheaper. Thanks for nothing, BadRX!

Date of experience: February 22, 2024
Michigan
1 review
2 helpful votes
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This would've been my third year using GoodRx. Ive had nothing but problems every time I use them. I've had this prescription prescribed to me by THEM the last two years. Mind you I've been on this medication for 8 years. I've had migraines my whole life and more from my concussions. I see a neurologist for that. Never EVER did they say I can't take my medicine due to migraines. GoodRx randomly decided they couldn't give me my prescription because "I get migraines." Such a long process for absolutely nothing but stress. Let alone the endless loop I had working with customer service. Horrible. I will never use them again.

Date of experience: August 31, 2023
GoodRx R. GoodRx Rep
over a year old

We're sorry you had a negative experience with GoodRx Care, Jewels. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. We have reached out via SiteJabber for more information so that we may find your appointment in our system. Please reply to that request iwth your full name and the email address used for your appointment, so we may begin our investigation as soon as possible.

California
1 review
2 helpful votes
Follow Steven L.
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This scam site, probably out of India, cited me a price for a medication of $89. When they said "order the prescription" at any number of pharmacies, they said the price is normally $******* but they "discounted" it to $*******! Are they kidding? Are they for real? No one pays $******* for a medication. I told them I wasn't buying a car, cancelled my membership and demanded my money back from their "care team." They refunded the money but they are complete scam artists. Don't give them ANY credit card information! These people are crazy with their phony coupons. Avoid them at all costs.

Date of experience: March 10, 2024
GoodRx R. GoodRx Rep
over a year old

We're really terribly sorry to hear that your GoodRx Care experience was not the best Steven. Our service is limited to certain prescriptions we are able to fill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy discuss your appointment. Please send us a message through your GoodRx Care account, and we'll be more than happy to help. https://goodrx.co/3R1EDOp

Tennessee
1 review
1 helpful vote
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Terrible experience
September 9, 2023

I requested a birth control prescription which Ive already had and they refused to give it to me because the doctor said that a 98/68 BP was too low! This is a completely normal BP and I've already had the exact medication. Needless to say they charged me for this too.

Date of experience: September 9, 2023
GoodRx R. GoodRx Rep
over a year old

Hello Emily, we would like to apologize for your negative experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible.

Michigan
1 review
1 helpful vote
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Waste of Time
March 15, 2024

As of 1/1/2024 they are not accepted at the CVS I just went to. Even though they claimed they had my medication there for $118 via GoodRx this was not the case. CVS wanted to charge $279 - sorry not going to pay that.

Date of experience: March 15, 2024
GoodRx R. GoodRx Rep
over a year old

Hi there Bryan, we would like to apologize for the difficulties while at the pharmacy. Please give us a call so we may provide you with assistance, our team would be happy to speak with the pharmacy on your behalf! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

California
2 reviews
0 helpful votes
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4.5
September 30, 2023

Sildenafil- 50mg, 30 tablets $12.26...i used Roman, Lemonaide, Myfriday plan and didnt realize how ripped off i was getting. From $100+ to $12.26. Amazing

Room for improvement - update pharmacy list on website, to eliminate
the ones that do not participate.

4.75 rating

Date of experience: September 30, 2023
GoodRx R. GoodRx Rep
over a year old

Hi there Brian, we think it's great you were able to find prescription savings with GoodRx! However, if a pharmacy is listed on our site they should be accepting GoodRx coupons. If this is not the case please give us a call, we'd be happy to help! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Virginia
1 review
2 helpful votes
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Not a legitimate business
February 21, 2023

I setup an appointment for a medication I have been prescribed by my primary health doctor in the past. Thought I could save myself a Dr visit. Explained my symptoms and within 30 seconds for a reply that I should just go to my primary physician. It was clearly a copy pasted message. After that got no response until the next day someone telling me they were sorry. Terrible experience, do not waste your time or money

Date of experience: February 21, 2023
GoodRx R. GoodRx Rep
over a year old

We're sorry to hear that your GoodRx Care appointment wasn't the best, Edwin. Sometimes our providers feel the best care you can receive is from an in-person provider. Additionally, our refill service is limited to certain prescriptions our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through your GoodRx Care account, and we’ll be more than happy to help.

California
1 review
5 helpful votes
Follow Chelsea M.
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Title says it all—go here if you want an automated response system that ensures you won't speak to anyone, they'll prescribe something you mentioned you don't like to take, then they'll mark it case closed without looking at any of your messages asking for help. It's been 2 hours and I still have no relief because I've been prescribed something that doesn't work for me. The best part? You pay upfront for this "service".

Date of experience: October 4, 2021
GoodRx R. GoodRx Rep
over a year old

Hello Chelsea, We are truly sorry to hear about the difficulties you experienced with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Feel free to give us a call at 415-237-1378 and we'll be happy to help.

Nevada
1 review
0 helpful votes
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FALSE ADVERTISING
November 14, 2023

Good Rx shows prices offered by pharmacys that they will not honor. I have tried using Good Rx 3 time in the past couple years. The latest one today at Raleys. Good Rx had a price and coupon number but Raleys said thier company policy will not let them sell that drug at Good Rx prices. Why would Good Rx show a drug listed at a certain price at one pharmacy when they have no way of knowing what the pharmacy will charge you. This is false advertising in my opinion and very misleading. I will not waist any more of my time with Good Rx. SCAMMM

Date of experience: November 14, 2023
GoodRx R. GoodRx Rep
over a year old

Hello Michael, the price you see on your GoodRx coupon is the price you should expect to pay. If you are ever charged more please give us a call; we'd be happy to speak with the pharmacy on your behalf. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Arizona
1 review
5 helpful votes
Follow Eric R.
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Have used it for years but one problem. If the med is not in stock, the price may go up $5 to $200 by the time it gets in. A pop up on the web site says "apply the coupon ahead of time" and shows the coupon price next to it, but you can't apply the coupon until it arrives and the price may vary a huge amount. Good Rx runs and changes the coupon price constantly. I have refused meds twice at the counter when I saw the new price-----way higher. If your pharma does not stock your med, shop around to find one that does, or be prepared for sticker shock.

Date of experience: April 20, 2019
GoodRx R. GoodRx Rep
over a year old

Hi - that's not exactly right. If the manufacturer of the drug switches, the price may change. This doesn't happen often, but once in a while it will - it's up the pharmacy. We track prices and information constantly and provide the best price and coupon we can find, but there will obviously be times when a pharmacy stocks multiple products or switches when we don't know - they don't tell us. So yes, the best advice is to call around - and always let us know so that we can work to find you a better coupon for that product!

New York
1 review
0 helpful votes
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It really helped
August 15, 2023

I have had a yeast infection multiple times before and the long process of getting a pill at the emergency room was not pleasant at all. I've had to wait 6+hours for them to diagnose me and prescribe a medicine that i already knew I would end up leaving with. This is a very painful and irritating thing and imagine having to wait that many hours once more in the emergency room gave me such anxiety. I was always skeptical about this stuff and it was great being able to get the pill with an hour of using goodrx. I did have to pay for the diagnosis and the pill coming out to 30$ but I'd rather that then going and sitting in the emergency room for the day. The pharmacy and this company doesn't accept insurance. So if I did go to the ER it would've been free. But if you need something fast then this is the route to go if you're willing to pay money.

Date of experience: August 15, 2023
GoodRx R. GoodRx Rep
over a year old

We appreciate your review! We're glad to hear that GoodRx Care provided you with a quick and convenient experience.

Florida
1 review
9 helpful votes
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Explained to Walgreens and showed them the app and it's operation. They refused to acknowledge it as a valid form of getting prescriptions.

"GoodRx R. [GoodRx Rep] All of our coupons are based on contracted rates at pharmacies and are used thousands of times every day without issue. If you're having a problem, we'd love to help - please email *******@goodrx.com. Thanks."... nice politically correct canned status quo response GoodRX.

Date of experience: October 25, 2016
GoodRx R. GoodRx Rep
over a year old

All of our coupons are based on contracted rates at pharmacies and are used thousands of times every day without issue. If you're having a problem, we'd love to help - please email help@goodrx.com. Thanks.

Ohio
2 reviews
3 helpful votes
Follow Rachelle W.
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4-2-days,I tried to use their site.I gave up, went to another site, got my script that was badly needed within and hour. It seems that Good RX has a cut off of age when treating you.If your insurance is Medicare & a supplementary, under the bus you go! Should change their name, hardly good at all,,,,,This was for online medical help...

Date of experience: March 18, 2023
GoodRx R. GoodRx Rep
over a year old

We’re terribly sorry to hear that your GoodRx Care experience was not the best Rachelle. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through our message center and we'll be more than happy to help.

New Jersey
1 review
18 helpful votes
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GoodRX is bad news.
October 17, 2019

Attempted to use GoodRx@ several chain pharmacies. Walmart, CVS, Walgreens, etc. would not honor coupon. Don't waist your time on them. I also checked out 5 star reviews on this site& see all are 1st time reviewers, with no others. Which leads me to believe that GoodRx is fraudulently posting good reviews in order to prop up their business!

Date of experience: October 17, 2019
GoodRx R. GoodRx Rep
over a year old

Hello Pat! We are so sorry to hear about the experience you had at your local pharmacies. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.

Maryland
1 review
11 helpful votes
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They've been running tv ad with woman, taking two kids into empty pharmacy to ask cost of medication for her son. Comes up $67 on register - as she turns to leave, then pharmacist(not before) asks if she's heard of Good RX.(never says whether she has insurance and that's the price, or she has no insurance, or it does not cover that medication)

Cashier plugs in price - comes up $8.90. I'd like Good RX to explain why narrator in commercials says you can save up to 80% on a prescription. And yet in this commercial, that savings - shown visually - people will focus more on picture than narration - is a savings of 88%. (i. E. $67 reduced by 88% yields about $8.90)? Is use of a "fake" savings figure, exceeding what narration says customers can save - just sloppy - or intentional?

Date of experience: May 25, 2019
GoodRx R. GoodRx Rep
over a year old

Hi Roger,

Glad to hear we were able to help you save! GoodRx provides prices and coupons for both brand-name and generic medications (FDA approved). If a drug is available as both generic and brand-name, we'll show the generic prices first as a way to help consumers save.

While we’re experts on drug prices, we aren’t doctors and can’t give medical advice. We always recommend speaking with your doctor before considering switching to a generic medication.

If you have any concerns regarding the FDA and generic medications, we recommend you speak to your doctor or pharmacist with any medical questions you might have.

Thank you.

Oregon
1 review
12 helpful votes
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Coupons don't work
December 27, 2017

I took 3 coupons to two different pharmacies in my town. Both pharmacists told me this is a come on. They may give you the discount once, then goodrx doesn't pay the pharmacy when you go back for refills. I will not waste time to continue this research.

Date of experience: December 27, 2017
GoodRx R. GoodRx Rep
over a year old

Hi Allen - your pharmacist is mistaken. Our coupons work at virtually every pharmacy in the US. Sounds like these pharmacists would rather not give you the discounted price, despite their contract. We can help - email help@goodrx.com?

New York
1 review
14 helpful votes
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I've never been so humiliated in all my life. The pharmacy tech at Walgreens said they do accept discount cards but not GoodRx. When I pressed he got the pharmacy manager who mirrored the same words. Then he explained that they coupons they produce put the pharmacy in the red because the displayed price doesn't even cover the ingredient cost of the drug. I took back my coupon and went to CVS, same story there as well as Walmart. All three can't be wrong. There should be a law that protects consumers from these types of companies. What a SCAM!

Date of experience: December 31, 2015
GoodRx R. GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more.

Please email info@goodrx.com if you'd like help. Thanks.

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55