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Received my 30 day free trial card. The web site quoted the discount price. Went to my participating Pharmacy and GoodRx would not approve the price quoted on line. Spoke to 2 different GoodRX customer service representatives. First one young inexperienced, told me what she was probably reading off a sheet. Asked for a supervisor (Isaiah) Extremely rude, cut me off during asking questions, and when I would cut in to ask ask a question l was told I was being difficult.? It appears they are programmed, and if you ask simply questions they don't know the answer too you all the sudden become difficult and they want to end the conversation. I rarely send reviews but this one is truly price false advertising and horrible customer service.
Elizabeth P.'s review of GoodRx earned 37 Very Helpful votes
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Hi - GoodRx Gold prices are right, and if there's an issue, we're happy to take care of it and make things right. Our contracted rates are clearly published and if we're wrong (which rarely happens, if ever), we'll be sure to make you happy somehow. Will you please email help@goodrx.com so we can resolve this?