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I use Groupon some times. I have not had any problems with Groupon for now.If they have great deal, I definitely stop by their web site!
I have contacted them a few times and they know how to treat customers! They answered the phone quick and solve the problems all the time. I am really satisfied with their customer service!
I use their web site often and I set up auto re-order. They have always great deal items and send me discount information.
It is easy to use and find items I want!
I purchased some items via website because I did not have time to stop by the store.
However, that was my first time to use their website and sent me wrong items... Their customer service pick up phone 24/7(I think.) and she was nice. The item I wanted was sold out when I called them and I had to go to store to return wrong item...
I think first impression is the most important.
I am not sure I am coming back to their web site again...
Update
It took time but they fixed my problem. Thank you so much. I am sure they WILL response you sometime, so you should be patient.
I will definitely use shopathome.com ever!
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I requested missing cash back inquiry(submitted#*******) and It has been more than 8 business day, but I have not received any response from them. They mentioned they response between 3- 5 business day.
So I sent another email, but still no response.
I loved use this site before this problem happened. I am disappointed.
I am not sure they even try to response customer's requests.
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Hello Reiko, Thanks for the feedback. Our Customer Service team is working diligently to research all customer inquiries. I do see the ticket you have submitted and it will be answered in the order in which it was received. We appreciate your patience while we look into your issue. Thanks for shopping with us!