ViaSat

This company is the worst internet service I've had in 30 years! They are rapists and thieves! Tried to charge me $530 for one month, all bull$#*! charges and extra fees I didn't know about, that they claim are valid. They suspended my account and then still are charging me the monthly fee of $160 which is extremely limited data. I would run out of data after 2 days of watching tv for a couple hours a day! The internet went out half the time or it was buffering. It's nearly impossible to speak with a representative and of course when you do finally get through, they barely speak English and if you can't get through, the message just hangs up on you. Now they're trying to charge me $350 to disconnect it and get their equipment down from the roof to send back or they'll charge another $300…unbelievable! This has got to be illegal! Very unhappy. My internet in the middle of no where in Alaska was better than this! Dial up AOL was better than dealing with this crap!

BEWARE! Viasat paid google to take down their real reviews.
And the 3 star ones you see? Good luck trying to leave a bad review.
Most are employees.
85% of customers are very dissatisfied. They throttle you even when you don't use it much. Do your research. This company is about greed. And only greed.

Horrible customer service, we called 3 times regarding a charge for equipment that was returned to them. Have proof of tracking and that they received the equipment at their warehouse in Fort Worth Tx. Does anyone at their company speak English?

Don't get it I had xfinity before this and they are ten times better especially if you play video games my ping was bouncing from 800 to 2500 but with xfinity i would stay at a solid 30-35 ping so this internet sucks $#*!

This company is horrible. We are rural and had no other choice for internet. It is terribly overpriced and the service is mediocre, at best. Down more than up, and slow when it is working. And we were paying for the highest speed and most data. I called to disconnect before the next billing date, and they charged me another $250 for another month service anyway. Plus they lock you into a contract for 24 months of their crappy service. And their customer service guy wanted to chitchat about the weather and my health. He would not let me speak to a supervisor. This is a terrible company with terrible internet service. DO NOT RECOMMEND. It's a scam.

I called the customer service many times for installation they hold me for long time and no response, they given me many fake time to installation, and they mentioned if I need cancel service I have to pay 2 years.
And when I did the order by cellphone I asked the sales lady she said cancel for free no fees.
This not clear, something wrong happen, I don't understand.
Also the email the sent me for order confirmation not mentioned for any cancellation fees.
I don't know are they scam company or what.

I have had it a couple months and it is bad. My phone lays next to the modem and it always buffering. I can't even call and get rid of it. They say i have to pay to get rid of a service that doesn't work. Please dont waste your money

I had this satelite service out of desperation because my area did not have any other choice. I regret ever having spent any money here, they are the literal worst. I changed to ATT as soon as I could and ViaSat suddenly had a better rate and better speed to offer me...haha NO. After I cancelled they continued to charge me for months! Constant fight with a guy on the phone that sounded so high he could not function. He said both "I see your service is cancelled..." and "it was justifiable that they charged me in September because I cancelled my payment in Aug" So they were just charging the card no matter what! I had cancelled in July, for reference! AVOID THEM

Wait until you try to disconnect their services. You have to go yourself to the root and disconnect a piece of their equipment and you have to wait 2 weeks after the end of the billing cycle for them to send you a box to return their equipment and then you will have only another 2 weeks to return the box. If you fail or send the wrong things or get injured trying to go on top of your roof they will still charge you 300.00 additional. Horrible customer service. I never asked for a refund I just didn't want to wait 45 days to get a stupid box to then be able to return their equipment. I also asked for an email as a proof I called to disconnect service and they refuse. But then sent me an email afterwards anyway. Horrible. Stay away

Worst internet I have ever had in my life. Service tech has come out multiple times and claims he can't find anything wrong. This tell me, it's all they can do. They claim they are adding a new satellite and they have, but signal is no better. I have the 30/300. Which on means they charge more for less. Do get lured into the lies.

Agree with all of the reviewers here. They don't deliver anywhere near the speeds promised, and if you cancel, they charge you a cancellation fee of up to $360. I paid for 50Mbps service, and my service averaged 3Mbps. They said they don't promise 50Mbps speeds and that 3Mbps meets their promise. I'm filing a dispute with my credit card company.

We made a serious mistake signing a 2 year contract with this company. Speeds are outrageously slow and the customer service is terrible. It's been a nightmare

This company has horrible customer service! I disconnected my account in 2018 and returned my equipment at that time. They reached out via debt collectors in 2022 saying the equipment wasn't returned. WHERE DID THIS COME FROM 4 YEARS LATER?!? They are now trying to scam me out of $300 and won't speak with me on the phone because the account is too old? Absolutely insane. This company has been a headache since day 1!

Terrible experience: Internet speed was 5 times slow than what was in my contract and ViaSat was not able to fix it. When I cancel service, they still took earlier termination fees.

Customer service is beyond rude. We're paying over 300 a month for 3 days of barely working internet. The rest of the month our internet doesnt work. It takes 2 hours to watch a 20 minute show. 15 minutes to load a web page. But to them it works just fine. All the call centers are over seas and all they do is read scripts to you and gaslight you for being upset with their trash service. It's a scam company to the core. They boast unlimited plans but in reality they come nowhere close. Avoid them at all costs.

I have suffered through 13 months of very poor internet. I paid $385 a month and the "high speed" data was gone in one week and then we could not do anything. The speed was never as fast as they reported that it would be. I need to work from home and it was a daily struggle with buffering and dropped calls etc. I would end up paying another $120 a month for more data. I called to cancel today as e-mails always indicated that my data was starting over on the 5th. I was told they already billed me yesterday and will not refund any of it.

Not only are they very expensive, we were constantly buffering and we had high speed and then unlimited standard data, but even google showed us that we were staying in the "low quality" range always buffering and stopping and starting videos. If the whether wasn't perfect our internet would go out even if it sprinkled, Viasat and Hughes were the top two worst services we've ever had.

This satellite is trash and very slow you only have good speed for 4 days out of 30 then they send a message about.want more high speed here are your price choices when they already are very expensive. I don't have them anymore and advise you not to get it...oh and once you cancel they keep charging your card!