Viagogo

So what is to be done about this web site I have bought tickets and wanted a refund within ten minutes of booking but they drag the e mails out and even credit card company won't step in so how do you get money back when the tickets for the concert are not even on sale yet. So no money has been outplayed on their part. Even Martin Lewis has no info either text me on *******8661 with solutions this cannot be left to keep happening

Bought 2 tickets for the friends fest to have paid inflated prices and delivery fees for each ticket, I'm sure they come in 1 envelope not 2? Ridiculous customer service no contact number to raise my concerns instead get an automated email back. The fact there is no refundable option is awful especially in this day and age, was then told I could resell on their website only to find the delivery fees and viagogo payments are not refunded. WHY! I'm not using these services if I'm getting rid of the tickets. Extremely angry. Please dont use this company false advertisements and inflated prices and lack of customer care. Be aware of this company and book elsewhere.

How they behave:
1. They don't tell you conditions of tickets. (ie. Youth pass!)
2. They don't tell you what their fees are above what is quoted.
3. They don't check that tickets they are on-selling are real.
4. They don't give any way of contacting them.
5. Their website uses pressure tactics (tickets being sold before your eyes, so many people looking, reserved sale available for just 9 minutes) - very dishonest

The banks say:
1. Cannot reverse the transaction
2. You must contact them and ask for refund from their cheating (and of course, you can't)
3. Banks find no illegal behaviour
4. Bank advised in my case that I should have seen the "Ad" sign, which means is an advertisement rather than the result of a google search
5. Viagogo are careful not to do anything illegal. (ie. They will bill you once only.)

Viagogo are legally compliant internet cheats. (~ 98% customer dissatisfaction rating)

Who will stop them?

Viagogo is useless site design to rip you off, charging tickets double price, of original price, enormous commission from each side (buyer/seller), charging more than 7 euro for sending an email, all of that for no service at all. This kind of companies should not be existed, bcs they are not respecting their customers at all. It was my first and last buy indeed.

Just paid £98 for a ticket that should have cost £49. FInal prices are concealed until you have completed the transaction and in no way justified, and there is no cancellation. Better off taking your chances with a tout if you're absolutely stuck!

This company will tack on an extra 26$ at the very end of you purchase, during a 6 minute time limit, as a "service fee" for the "quality service they provide." They are just trying to get extra money out of you using psychology. There's no need to do that! They could add the price of whatever service that they charge in with the ticket instead of being shady conniving liars and fooling you into paying more than you agreed. $#*! them never using their site again don't make the same mistake. They are con artists stay away.

We're so devastated by this horrible experience. Went all the way to the arena. Stood in the long line in the cold. Only to find out at the security gate that someone had already used our Chris Rock tickets. I hope that a**hole dies a horrible death. It's just not right to put innocent people through this kind of devastating scam. We paid $440 for those tickets which was more than the actual ticket prices. But all sold out so we bought from viagogo without knowing our horrible fate. The worst website ever. I hope viagogo gets hacked and wiped off the face of the cyber planet.

I could not buy armin van buren's concert tickets on time, so I decided to buy it through viagogo; I paid 400$ a month ago and till now i did not receive my tickets.And when I emailed Viagogo's customer service they replied that I should be more patient and in the end of the day "they are just middle men with no authority to send a certain ticket at a certain time". So my question is why does such website have full authority in paying the second party his money while lacking all authority in guaranteeing the first party to receive his consideration in return. I would not advice anyone to book via viagogo, its unbearably terrible.

Absolute crooks. Avoid. Viagogo refuse to refund me for tickets to see Dionne Warwick in Newcastle from June 2022, 9 months ago. Concert was cancelled as Dionne was ill then she returned to the States. Viagogo claim the concert has been postponed but there's no evidence anywhere of this. So they won't return my money. The call centre staff barely speak comprehensible English and instruct the customer to write in the complaint. The automated reply then says the same inaccurate statement of postponement. Consider the thousands of Viagogo customers they are doing this to and you realise the enormous scale of fraudulent retention of customer's money. No-one enjoys being robbed and this dishonest company's stealing our money after purchasing in good faith.

I would never purchase tickets through this merchant. Your credit card is charged immediately and the products will not be delivered until three days before the event. That timespan can have many consequences to the buyer if items are not delivered as expected.

I strongly recommend to stay away from this website. As any professional scammer they look and seem very trustworthy, the website is impressive. When you proceed through checkout you will be misled to believe you are committing to a certain amount, but just till your payment has gone through. Once payment went through the Thank You page will show you how much you were charged. In my case more than double. Now I am spending lots of time trying to cancel the transaction with my credit card.

2 weeks before start of the tournament still No refund (I have tried since January2021)... in fact tell me to re sell to a limited capacity game and possible quarantine... Oh and yes I live in the U. S so travel this year was never going to be a possibility... 1200 euros wasted VIAGOGO total crooks

I have just realised that I have been charged £39.50 booking fee plus vat and shipping (it's an E ticket) which equates to nearly £50 on top of the already overpriced tickets. I have tried to contact the company however no response. I appreciate I have paid more for the ticket price as the show is nearly sold out but this is daylight robbery with all the additional charges. I am unsure who to make my complaint too as they won't respond. Has anyone else had joy getting their booking fees back?

Do not use please, you will get ripped off big time, they pay to be top of the search engine then have an almost non existent customer service, whose staff were rude to say the least, I have reported them to my bank as having fraudulently taking money for tickets that never appeared! Its simple just do not use this company and ready all the reviews as proof they can not be trusted just because they are on the internet! Terrible