Steven F.

I'll be honest and say we're a bit disappoint with the lack of customer service as we've emailed several times without any response. We have two issues that need to be resolved. Firstly, our profile setting was set to Hong Kong, before the tickets were purchased I took a photo of the screen to confirm the pricing with my partner. The screen was in HK dollars. So you can imagine our complete shock when we found that we had actually been charged in US dollars. What we thought was HK1665 ( x2 = 3680HK) was actually in US dollars. So we paid in total 3,836.83 US dollars for two tickets which is 29,785.27 HK. I'm sure you can understand the frustration. Also the tickets that were purchased are B Reserved. When you hover over the ticket that was purchased It's a floor ticket. What the actual seller gave us was Section 113, Row 15, Seat 15/16. When we asked the seller (30min before the show started) she said this was the B Reserved ticket and left the casino quickly. All messages went unanswered. This ticket and seat section were in the back of the stage... honestly the worst tickets in the house. We were going to just soak up the loss but given the fact that we were charges quadruple the price and the tickets that we received were not what we even paid for... we have an issue.We wrote to Viagogo after we noticed the huge charge and after 15 days they wrote back that they could't do anything because we didn't call right when we got the tickets. Firstly, they don't even list a customer service number on their site (sign number one!)... who were we suppose to call? But what we find really frustrating is the fact they won't stick by their 100% promise that they make you. Their seller sold bad tickets and they won't do anything about it. You've been warned! Don't buy here! Keep in mind we were also charged a $500 US dollar 'booking fee'... Insanity. Poor to zero customer service. Really awful company and I'll do everything in my power to make sure everyone knows about it until they fix the issue. DON'T BUY HERE!