Viagogo

Do not use please, you will get ripped off big time, they pay to be top of the search engine then have an almost non existent customer service, whose staff were rude to say the least, I have reported them to my bank as having fraudulently taking money for tickets that never appeared! Its simple just do not use this company and ready all the reviews as proof they can not be trusted just because they are on the internet! Terrible

Shady scammers.
Before purchasing tickets make sure to research ticket prices as they "reserve the right to sell tickets above face value" which resulted in me unawarely spending 242% more per ticket than retail price.

Disgusting.

This site is atrocious they sell you tickets above and beyond what they are worth and also claim that you will have a seat and be seated together if purchasing more than one ticket. They then send you standing tickets not long before the event and do not offer cancellations or refunds. They should be closed so they cannot rip off other customers be warned, check all the online reviews to do with these cowboys as the negative ones far out way the positives. Never again.

I bought three tickets via Viagogo. Tickets were selling out fast and I failed to spot all the hidden costs. Just to give you a flavor of what I am talking about, I was supposed to pay £237.45 for 3 tickets (£79.15 each), to which they added £65.98 booking fee, VAT £13.20 and "secure ticket delivery" for an additional £10.36.

I paid £326.99 in total for 3 tickets@ £79.15. I will never EVER use Viagogo again, will let everyone I deal with know about this and will spread HONEST reviews until my fingers can't tap anymore.

Viagogo just do not want to know. I am 69 years old and thought concession meant just that but I mistakenly bought child tickets for tennis ATP finals, Weeks of email and automated phone calls. They were only concerned in confirming that I made the mistake but no aid or customer help at all. Just told to resell on their sight. Also I did not realise these were resale tickets already. Just people buying and selling for profit. I can ill afford to lose £122 but I can warn others to be careful and avoid this website

Just received a casual email from Chloe of Viagogo telling me that the tickets they sold me are not actually available. Yes they say they'll give me a refund. Great. What they won't refund is the flights and hotels I've also booked.

So they took my money for 2 months for tickets they had no right to sell, then 2 weeks before the gig, way too late to make other arrangements, they finally come clean and admit they never had any tickets to sell.

Please stay well away from this company. Don't make an expensive mistake like I did.

Placed and order. They added an exorbitant servicing fee, which was not disclosed earlier. Further, they charged my account even though they were not supposed to until the tickets were purchased. Finally, no response from them, and I am going to suffer huge losses for purchasing the tickets. This site looks like a fraudulent one, and if I do not receive my refund asap, I will commence complaints with the federal trade commission in the US, and then followed by other countries.

This site is very very dodgy and I will never use it again and dont recommend anyone use it. While we got into the venue we know of 5 people that night who were refused entry because the tickets had already been scanned. Pre-warned we turned up before the gates opened to be sure of getting in but even then we were anxious the whole time. Tbe booking fee was outrageous too. I reported them to the ACC who responded that they are already under investigation. Avoid!

Worst experience buying a ticket. After researching dozens of tickets on several sites, I had the misfortune to use Viagogo. I chose ticket based on arena map. Boy, was I screwed. Map was wrong, ticket is behind stage. Two emails later, it appears they have an automated customer service with generic responses. First, "yes, you received the ticket you ordered", then "if you're not happy with ticket, feel free to relist". NEVER do business with Viagogo, unless you can afford to waste your money.