My wife bought two tickets to Elton John. Didn't realise she was dealing with Viagogo. Rang them up and they did answer their phone. Said sorry, we can not give you your money back as the 'so called seller' has been paid. What a load a $#*!. Said we could re list our tickets so someone else could get ripped off and we would get paid 8 days 'after' the concert. What a total con job. $400 down the driain!