ViagogoReviews 1,916

I booked a ticket for Wicked at Bristol Hippodrome, the ticket came, no problem. The show is tomorrow and I'm looking forward to it. But 2 days ago I got an email from Viagogo reminding me about the booking and was confused to see that I had paid £80 for a £38 ticket. I thought it was a mistake so I gave them a ring. No mistake - that's what I was charged. I can't remember the details of the booking, but I know I would not have paid so much if it had been clear on the booking form. Outrageous. There are plenty of tickets available direct from the box office at face value. Never again.

Thee most awful experience.
Took £622.00 for 2 Coldplay tickets. Said they would be delivered 7 days before event. Of course they didn't arrive. After countless unanswered emails, and there is no number to call them, I really was very upset. Called credit card company. After 7 months, they have sent paper work to credit card company saying I downloaded the tickets, so cant get a refund! I never downloaded any tickets, as it clearly stated they would be posted, not downloaded. Scam company, have themselves covered by the small print AFTER you press "pay" the small print is NOT THE SAME INFORMATION THEY SEND TO YOU. But this is what they send the credit card company after when a complaint goes in, so it looks like you have accepted T&C's. DO NOT TOUCH THIS COMPANY. No Wonder a lot of artists don't deal with them anymore. This came out on the news about the same time I hadn't received my tickets! So No Tickets and £622 down. Somebody is on a very nice earner in VIAGOGO...

Worst Ticket Experience of my entire 40 year Concert Going Life. Charged Me, Send me a Confirmation 2X and no tickets ever arrived! Contacted them online 2X no response. Had to dig deep to find a phone number to call, only to hear that it was after hours (6 pm- 2 hours before the concert time) that there was NO ONE to help and solve the problem. So I drove to the venue, MGM, only to hear from them that the Tickets were sold (yes the ones that I had 2 written confirmations on) to another party! Wasted Time, Money, Cost me more money and the STRESS! Buyer Beware! FRAUD Alert!

Avoid this company at all costs.
I purchased 2 tickets to go and see England pay Italy in the six nations rugby at Rome. 2 months before departing they advised me they could not provide the tickets I ordered and offered me tickets 50 rows higher up at the top of the stadium. These were politely rejected and after many contacts I accepted their assurance they were working hard to resolve this matter. 2 weeks before the match i was advised my tickets were ready to download. When I did this I found they had sent me tickets for high up in the stadium near the top. Again when I raised this as a complaint I was advised they would give me 80 euros back if I accepted them. I pointed out they had seats in the same section at the opposite end of the stadium for sale at instant download of tickets that would meet there guarantee of offering comparable seats in the event of a problem. I was amazed to find the next email from them was to tell me that they had issued a full refund and my tickets were now void. This left me high and dry after booking holidays, flights and hotels to take my wife to see this match for her birthday.

Dreadful experience Bought two tickets October 2017 for two David Bowie tickets 12th January. The best seats at Manchester Opera House for my Grandson's 21st present. I was pressured into buying the best seats over the phone as I was told that only the expensive seats were left. They cost me 167.34 pounds and I was told that the tickets would arrive a week before the event was due to take place. At the time I felt some measure of concern as Viagogo didn't send me a confirmation of the purchase I had made. However on the 7th January the tickets arrived. Face value was 60 pound for two tickets (They cost me 167.34) Unfortunately the tickets were for the 13th Jan at the O2 Ritz instead of the 12th January at Manchester Opera House. The OI2 Ritz is a young trendies stand up event and I am a Grandmother with bad knees. I would never have booked such a place as there is no way that I could stand up all night. Added to that my Grandson had book booked a coach trip away for the day on the 13th. The tickets were useless. I tried to contact Viagogo through the help line but the only way to contact was to allow them access to my face book account and by this time I realised that they were a rogue company and didn't want to do that. So I tried ringing them to be told that I could only speak to them 72 hours before the event. When I eventually got through they accepted that they had changed the date but would not accept that they had changed the venue. They would not give me my money back. I spoke with my bank and they could not help me as I had no proof that I had ever purchased Manchester Opera House. Viagogo had not sent me any confirmation. They have all angles covered and are very clever. Why is this company allowed to continue. The Government knows about it! If stole a 20 pence apple I would be up in court. Who is soooo powerful they can give the thumbs up to Government and steal thousands and thousands of our money? They are Wicked!

Order #*******. I ordered tickets for a January 7 football match for my brother's visit. Confirmation emails all stated the January 7 date. Ticket arrived a week after the expected arrival date, during my guest's visit. Event was actually the day before and my brother missed it. Customer service was atrocious. They refused to refund my ticket and said they didn't know why I couldn't "open an envelope"when literally ALL of the information on their website was wrong. Agent was patronizing and condescending. TERRIBLE experience for an expensive and worthless ticket.

For the HK 7's I bought what looked like 4 tickets for the first + second day of the competition at around HKD179 each. At no point did the site inform me that the tickets for the 6th and the tickets for the 7th were billed separately at the same rate. The payment portal also didn't make it clear what I was actually buying. In fact, the ticket confirmation sent by email claims I bought tickets only for the one day instead of the two. No way to back out. Can't sell them via their site for 25% of the purchase price either. I've been suckered good and proper.
Must be a gold mine. Well done you guys!

Do NOT use Viagogo. I purchased Grace Vanderwaal tickets from this site and didn't realize if I went with a different venue it would have been WAY cheaper. Tickets at door were $25 and I paid $150 per ticket via Viagogo website. They completely rip you off and the fact that a company operates like this is just appalling to me. Most of these fans for this show are kids and families that can't afford such prices. NEVER AGAIN. DO NOT BUY FROM VIAGOGO! Live and learn I suppose

Let's put it that way - the "Service Fee" that they charge you is higher than the ACTUAL price of the ticket. Sad to see that reputable people such as Andre Agassi and Steffi Graf are investors in such a scam.

Daylight robbery - I purchased tickets for The Cure in Hyde Park, they told me they were the last 2 tickets available, there was a 'countdown clock' on the website; all absolute bollocks of course... The tickets were massively upsold by this site but it was very misleading, didn't realise normally-priced tickets were still available so ended up paying £270 for 2 tickets when I could have got them for £140. I hate this website with a passion - they are evil and greedy!