david a.

Avoid this company at all costs.
I purchased 2 tickets to go and see England pay Italy in the six nations rugby at Rome. 2 months before departing they advised me they could not provide the tickets I ordered and offered me tickets 50 rows higher up at the top of the stadium. These were politely rejected and after many contacts I accepted their assurance they were working hard to resolve this matter. 2 weeks before the match i was advised my tickets were ready to download. When I did this I found they had sent me tickets for high up in the stadium near the top. Again when I raised this as a complaint I was advised they would give me 80 euros back if I accepted them. I pointed out they had seats in the same section at the opposite end of the stadium for sale at instant download of tickets that would meet there guarantee of offering comparable seats in the event of a problem. I was amazed to find the next email from them was to tell me that they had issued a full refund and my tickets were now void. This left me high and dry after booking holidays, flights and hotels to take my wife to see this match for her birthday.