Viagogo Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to issues related to ticket availability, inflated pricing, and inadequate customer service. Customers frequently report receiving invalid tickets, last-minute notifications, and a lack of effective support when seeking refunds or resolution. While some users may have had positive experiences, these are overshadowed by widespread claims of fraud and poor service. The overall sentiment reflects a strong caution against using the platform, highlighting a pressing need for improved transparency and customer support to rebuild trust.
This summary is generated by AI, based on text from customer reviews
Tickets for an event bought by my daughter as a Christmas present to me, I could buy same tickets day of the event, rugby game, and she has paid just short of 180 pound for 2 X £30 tickets. Three times face value. Could understand if event was sold out but this is just ripping off those who do not have an understanding of ticket prices.
We bought ticket for $500+ in total and the booking fee is $145
$#*!ing Ripoff! The most expensive booking free we have ever seen!
Was just looking on there site how can they charge 6,160 pounds for a 84.00 kylie manogue ticket the cheapest is 2,200 who be stupid enough to pay this
This company is a shame of the Earth. All I can say. Really. I would ban all of their operations. Why no consumer protection group is ruining them?
Sent them tickets the morning after they requested them. They then emailed saying they hadn't sold. I'd already sent the tickets to the address! Not only did I receive nothing for the tickets, I'd paid extra for the postage. Viagogo admitting no responsibility. Do not use this service. You will lose your money.
Hadn't bought concert tickets before so I didn't realise I was being ripped off by them. I ended up paying hundred percent more than the face value. Feel very cheated! There's a fake time counter to pressure you into acting fast to avoid missing out on the seats you've chosen too. NEVER AGAIN!
This is a great cheat! I was stupid to buy 2 concert tickets from Viagogo before I checked the backgrounds of this firm. They give false information in their marketing and charge unreasonable extra. You don't know beforehand how much you are actually going to pay. I bought 2 tickets with a price of 75 euros each. The total invoice was over 320 euros!
Google Viagogo and check the customer experiences before doing any purchase from this firm! The web is full of angry customers with cheating experiences. I made my mistake. Never buy anything from this joint. Avoid this firm like a plague!
I should have known better! When your time is running out for those last 2 seats! That they even don't show you on the plan. Huge hidden fees.
I have canceled the purchase with the card.
Bought three tickets to soccer game in Barcelona through Viagogo. I then learned that the date listed on the site for the game was false. Then received an email from them indicating that game had been moved to a different month. Since the game wasn't "cancelled" they would not issue refund but offered to re-list tickets on their site for re-sale. BAIT AND SWITCH! This company is a complete scam. I wish I would have read reviews before I used them. Everyone has same complaints.
DO YOURSELF A FAVOR DO NOT BUY TICKETS THROUGH THESE THIEVES.
Bought 2 tickets for Porto vs Sporting Lisbon for 4th March. The date changed so not possible to attend (so tickets no longer as advertised). All customer service can say is 'no refund' and when you have a legal case and quote their own T&Cs they disappear.
Rip off merchants - do not use
Ordered tickets not realising this site is not connected to theatre box office. Tickets plus charges cost £153 and only found out when tickets arrived in somebody elses name who had paid £17.90 for them. Rang box office who told me how these people work and I felt totally hacked off!
Well you live and learn but how is it that these people get away with daylight robbery. Keep well away from this site at all costs!
They look like a ticket portal, but they are not. Just market for tickets bought by someone else. They demand immediate payment for tickets, but give them to you just 3 days prior to an event. Sky high prices due to fees. No refund possible. Try to avoid viagogo at all costs!
3 tickets that costs 500 swedish crowns each costed me 3 800 swedish crowns when I got them throught Viagogo. They lyed and said it was a few tickets left and it was only reserved for some minutes and... the scamed me
Site misleads you into rushing to buy ticket with a short countdown to make purchase as says tickets selling fast. Hidden fees you only really get to see when made purchase and cant cancel. Paid a criminal amount in charges. Google needs to remove these scum from top search as they are criminals. NEVER BUY FROM VIAGOGO!
Brought online for 2 tickets approx USD2K plus, thru Credit card, ended up the 3rd party seller was a haox, downloaded my E-tickets and the tickets numbers was blank by the reseller. Ended very frustrating, got some email reply from Viagogo and was refunded in full on the 31st January 2018. Well please review and check on these resellers cause we cant contact them at all... Tq
Ticket for Metallica show in Madrid were sold as having original price ~ 500 eur, after it turned out viagogo add about 180 eur their commission. I felt vexed by such shameless style. But worst yet to come... They advised that due to limitations imposed by show administrators sellers's representative must accompany me into the show. I met sellers rep and tickets he delivered were bought by himself from ticketmaster.com... for price of 95 euro!
Courrier almost wasn't able to speak english, and said he's courrier only. He instructed NOT to say on entrance that tickets were bough from viagogo, but ticketmaster! Obviously there were no any limitation by show administrators - it was lie of viagogo
Luckily tickets were valid and for seats we chosen. But their deliberate misleading of 'net\nominal price', lies about entrance limitations and cheaty way of reselling and delivering the tickets really consititutes fraud. STAY AWAY FROM THEM!
Clicked on wrong site and ended up on them and got charged though the teeth in fees, where as every other site still had tickets for the stated amount... never again.
Tickets booked and paid for in full in November. 6 days prior to event notified by email that tickets are NOT AVAILABLE! At the time of booking the system was telling me how many people were viewing the tickets and counting down the total number available and the seconds remaining to book a ticket. Amazing that this system doesnt seem able to match tickets sold with tickets available. Offered refund but when I select the link it says it is missing! So much for guaranteed tickets! Looks like I will have to pursue a claim via my credit card company. What kind of SCAM is this?
SCAM site, pretending to be the biggest reseller in the world. The price displayed is not the price you will pay, they will add on extortionate fees after you've added your card details, and will pressure you into paying quickly with their fake countdown timers, and fake messages saying you need to act fast etc. Then, once you look at your bill after paying they sneakily up the price even more, and are very difficult to get money back from. They will shut you out of your account to make it harder for you to try and get a refund. They sell tickets that are not valid, yet claim on their website all tickets are 100% guaranteed. They also sell tickets they don't even have, or that are not even on sale yet. Possibly the biggest scammers in the world.
AVOID VIAGOGO AT ALL COSTS, IF YOU DON'T WANT TO BE SCAMMED!
From the business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members