Purchased 2 tickets for Lady Gaga and Tony Bennett, costing £290.00!. The show was cancelled! Viagogo refuse to give a refund. Very rude customer service team who advised several times that a manager would call me back... but no one ever did!
Avoid this company - it's a scam, bought Tickets to see Rick Astley 10 x months in advance. Two days prior to concert was told their seller had not met dead line? Only found out because I chased. Customer service is no where to be found. Still waiting for the refund after chasing 2 x weeks later!
"AVOID"
Recently received my tickets for Taylor Swift face valve £55 x2 = £110 plus booking fee maybe £5 each approx = 10, so that would equal = £120, so why did Viagogo charge me £265, these tickets were bought on the 1st day of sale and where up in the gods not even close to the stage.
Lesson learned, don't make the same mistake as me... stay away from Viagogo...
People get jailed for less, robbing gets.
Paid £250 for 2 tickets to Tony Bennet Lady Gaga show, got there to find out show cancelled. That was over a month ago. Lost count how many times I've requested refunding, not going to give up, I want my money back. Rubbish company, wont ever deal with them again
Least helpful company Ive ever encountered
Cannot speak to a real person but they will respond to your email within 24 hours even though you have a collection problem on the day.
Arranged collection of ticket. UPS says reference numbers dont exist, cant get hold of anyone at viagogo
Was supposed to get a text with a approx pick up time, still waiting and latest pick up is 5, its now 4:30.
Absolute sh*t show
So brought 4 Adele tickets from viagogo for 1400. Received them last week and they have someone else's nam on them. So phoned up Manchester arena to be told we won't get in because it sounds like fake tickets. I am beyond angry.
They charge exorbitant booking fee that you can only see after clicking "confirm" to buy the tickets. And they will not allow any refund. I paid a whopping $80+ booking fee per ticket. It is ridiculous. Pls avoid at all cost unless u enjoy giving your money to cheaters.
The confirmation process clearly shows a price for ticket... It is not until you enter your card details and confirm purchase that you know additional costs - added an extra £20. If known I would not have went ahead with purchase. Disappointed user.
Can someone from viagogo please contact me. I have purchased tickets but I am not sure if this company really exists. It has taken my money immediately but promises tickets that may never arrive. There is absolutely no way of contacting them.
Wanted to purchase Cleveland Orchestra tickets for my husband (early Fathers' Day present). Was sent Parachute at House of Blues instead. Spent about 4 hours on phone/emails with Indians of Viagogo, shorter time with Ticketmaster (the go-between), and Bank of America Visa. I might eventually get the $83.65 back. Wait, just got a call from Viagogo after sending them scathing evaluations. She says she'll try to sort it out. So much time wasted and, at 71 years of age, I have not that much time left.
Bought tickets... Thought they were great seats, accompanied by COLLECTABLE tickets. Not so! Viagogo changed the rules with in 24 hours. Feeling very ripped off and dumb! Had all these pop ups while purchasing- buy now, only few left, do you want to release your tickets?... Have been given e tickets valued a third of what I paid! Not happy!
The company advertises ticket sales but instead really say it connects buyers and sellers, an immediate get out. The computer system they use does not disclose what they will take from your account until the 'proceed' stage is clicked. Expect spurious charges, bogus VAT and you pay around 4 times the value then if you had gone to the box office. They also pretend to have tickets before they are on release. They have been summoned to answer to a UK select committee, but based in Switzerland did not turn up. In plain English they commit theft. Never use this company, ever, its cheaper to burn some dollar notes.
.
Event tickets 22.50 from Alban Arena; 3 tickets cost £189 on viagogo. They did not display event face value prices; they rush you into completing the purchase with a stopwatch counting down.
Customer services do not respond.
I am embarrassed to have been fooled - con trick completed.
Feel conned by this site, will never ever use it again, state one price, give you limited time to complete, process sale - add loads of extras on top, £450 + turns into £600 +.
What a bunch of cheating sharks and con artists.
My advice, stay well away.
Ordered 3 concert tickets & happy to pay over the odds for what I wanted, but at closing, charged another £90 gbp! Crooks... just read an article that said the founder is quoted as saying " let's go make a billion"! He realised there are a lot of trusting customers and he's happy to rip us off... DO NOT USE, EVER.
Authorities need to close them down before they walk away with the billion ( or two)!
I sold tickets through it, high commission rates, they do not fully refund you even for the super-expensive shipment method they demand you to use in post and there is no human support system, only automatic copy-paste robotic emails, that answer irrelevantly to your question
Apart from struggling to get hold of anybody when i'd put the tickets on as paper instead of e-tickets I had a very positive experience selling my tickets through Viagogo. The event was last Thursday and the money went into my account today (8 days later). Would recommend using them x
I feel absolutely outraged, I bought 2 tickets for my daughter, 'Ariana Grande 'concert and paid £90 each ticket... but, when I got the tickets the price is printed on them and the tickets cost £42.75 each! They cost me more than double of the original amount! What a rip off! Why don't they tell people upfront?! We then are free to make our decision, but I cannot accept rip deception like this! I expect to pay some fees but not that much!
I will never buy from viagogo again and will certainly not recommend to anyone. So, be careful before you go ahead with your purchase!
Purchased our tickets $ 974.00. Back in November.
Tickets didn't arrive but their tracking system said the had and signed for. Tried to make contact over 3 weeks asking for our e-tickets but only computer generated reply.
Finally spoke to Amanda from viagogo (+44 20 3137 6080) who then said the courier tried 3 times to deliver them to us in NZ. Funny that as NZ post had no record of them at all. I bet these have been on sold.
So here we are in Melbourne without tickets.
Beware this company is a scam. We have already made contact with authorities to look into this.
Thanks for nothing Amanda. How do you sleep at night.
Complete fraud. I bought tickets in belief I was buying premium seats at the Royal Albert Hall, to receive them showing the original ticket price was less than half what I had been charged. Fee if £74, plus numerous others fees and additions, for what exactly. They give you false impression tickets will sell out there and then. Complete con, no stars let alone 1
Overview
Viagogo has a rating of 1.7 stars from 1,904 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Viagogo most frequently mention customer service, face value and credit card. Viagogo ranks 349th among Tickets sites.
- Visit Website
- San Francisco, CA, United Kingdom
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members