Viagogo

Viagogo is useless site design to rip you off, charging tickets double price, of original price, enormous commission from each side (buyer/seller), charging more than 7 euro for sending an email, all of that for no service at all. This kind of companies should not be existed, bcs they are not respecting their customers at all. It was my first and last buy indeed.

Just paid £98 for a ticket that should have cost £49. FInal prices are concealed until you have completed the transaction and in no way justified, and there is no cancellation. Better off taking your chances with a tout if you're absolutely stuck!

This company will tack on an extra 26$ at the very end of you purchase, during a 6 minute time limit, as a "service fee" for the "quality service they provide." They are just trying to get extra money out of you using psychology. There's no need to do that! They could add the price of whatever service that they charge in with the ticket instead of being shady conniving liars and fooling you into paying more than you agreed. $#*! them never using their site again don't make the same mistake. They are con artists stay away.

We're so devastated by this horrible experience. Went all the way to the arena. Stood in the long line in the cold. Only to find out at the security gate that someone had already used our Chris Rock tickets. I hope that a**hole dies a horrible death. It's just not right to put innocent people through this kind of devastating scam. We paid $440 for those tickets which was more than the actual ticket prices. But all sold out so we bought from viagogo without knowing our horrible fate. The worst website ever. I hope viagogo gets hacked and wiped off the face of the cyber planet.

I could not buy armin van buren's concert tickets on time, so I decided to buy it through viagogo; I paid 400$ a month ago and till now i did not receive my tickets.And when I emailed Viagogo's customer service they replied that I should be more patient and in the end of the day "they are just middle men with no authority to send a certain ticket at a certain time". So my question is why does such website have full authority in paying the second party his money while lacking all authority in guaranteeing the first party to receive his consideration in return. I would not advice anyone to book via viagogo, its unbearably terrible.

Absolute crooks. Avoid. Viagogo refuse to refund me for tickets to see Dionne Warwick in Newcastle from June 2022, 9 months ago. Concert was cancelled as Dionne was ill then she returned to the States. Viagogo claim the concert has been postponed but there's no evidence anywhere of this. So they won't return my money. The call centre staff barely speak comprehensible English and instruct the customer to write in the complaint. The automated reply then says the same inaccurate statement of postponement. Consider the thousands of Viagogo customers they are doing this to and you realise the enormous scale of fraudulent retention of customer's money. No-one enjoys being robbed and this dishonest company's stealing our money after purchasing in good faith.

I would never purchase tickets through this merchant. Your credit card is charged immediately and the products will not be delivered until three days before the event. That timespan can have many consequences to the buyer if items are not delivered as expected.

I strongly recommend to stay away from this website. As any professional scammer they look and seem very trustworthy, the website is impressive. When you proceed through checkout you will be misled to believe you are committing to a certain amount, but just till your payment has gone through. Once payment went through the Thank You page will show you how much you were charged. In my case more than double. Now I am spending lots of time trying to cancel the transaction with my credit card.

2 weeks before start of the tournament still No refund (I have tried since January2021)... in fact tell me to re sell to a limited capacity game and possible quarantine... Oh and yes I live in the U. S so travel this year was never going to be a possibility... 1200 euros wasted VIAGOGO total crooks

I have just realised that I have been charged £39.50 booking fee plus vat and shipping (it's an E ticket) which equates to nearly £50 on top of the already overpriced tickets. I have tried to contact the company however no response. I appreciate I have paid more for the ticket price as the show is nearly sold out but this is daylight robbery with all the additional charges. I am unsure who to make my complaint too as they won't respond. Has anyone else had joy getting their booking fees back?

Do not use please, you will get ripped off big time, they pay to be top of the search engine then have an almost non existent customer service, whose staff were rude to say the least, I have reported them to my bank as having fraudulently taking money for tickets that never appeared! Its simple just do not use this company and ready all the reviews as proof they can not be trusted just because they are on the internet! Terrible

Shady scammers.
Before purchasing tickets make sure to research ticket prices as they "reserve the right to sell tickets above face value" which resulted in me unawarely spending 242% more per ticket than retail price.

Disgusting.

This site is atrocious they sell you tickets above and beyond what they are worth and also claim that you will have a seat and be seated together if purchasing more than one ticket. They then send you standing tickets not long before the event and do not offer cancellations or refunds. They should be closed so they cannot rip off other customers be warned, check all the online reviews to do with these cowboys as the negative ones far out way the positives. Never again.