Viagogo

Wanted to purchase Cleveland Orchestra tickets for my husband (early Fathers' Day present). Was sent Parachute at House of Blues instead. Spent about 4 hours on phone/emails with Indians of Viagogo, shorter time with Ticketmaster (the go-between), and Bank of America Visa. I might eventually get the $83.65 back. Wait, just got a call from Viagogo after sending them scathing evaluations. She says she'll try to sort it out. So much time wasted and, at 71 years of age, I have not that much time left.

The company advertises ticket sales but instead really say it connects buyers and sellers, an immediate get out. The computer system they use does not disclose what they will take from your account until the 'proceed' stage is clicked. Expect spurious charges, bogus VAT and you pay around 4 times the value then if you had gone to the box office. They also pretend to have tickets before they are on release. They have been summoned to answer to a UK select committee, but based in Switzerland did not turn up. In plain English they commit theft. Never use this company, ever, its cheaper to burn some dollar notes.

I had a terrible experience with Viagogo. I ordered tickets for football match Malaga FC, but what I received were the wrong tickets only for kids and 4 different places at the stadium, completely useless for the event I intended to attend. To make matters worse, they took my money and have refused to issue a refund, even after acknowledging their mistake. This company is untrustworthy and unreliable. Save yourself the headache and avoid Viagogo at all costs!

I feel absolutely outraged, I bought 2 tickets for my daughter, 'Ariana Grande 'concert and paid £90 each ticket... but, when I got the tickets the price is printed on them and the tickets cost £42.75 each! They cost me more than double of the original amount! What a rip off! Why don't they tell people upfront?! We then are free to make our decision, but I cannot accept rip deception like this! I expect to pay some fees but not that much!
I will never buy from viagogo again and will certainly not recommend to anyone. So, be careful before you go ahead with your purchase!

This is NOT a trusted site. Look at all of the reviews! There's even a petition on Facebook which is being sent to the Swiss Embassy for Victims of Viagogo.
Please buy your tickets straight from the venue or the ticket outlets the venue accepts. This is one of the worst, badly run business's I have ever come across. They must spend more money paying to be on the top links on Google than they make in sales. Disgusting way to run a business. What they fail to realise is that they're playing with peoples dreams. People who save to see their idol. Mums and dads making their child's dream come true and so on.
If they were in the UK they'd be shut down immediately, having as many bad reviews as they have

Purchased our tickets $ 974.00. Back in November.
Tickets didn't arrive but their tracking system said the had and signed for. Tried to make contact over 3 weeks asking for our e-tickets but only computer generated reply.
Finally spoke to Amanda from viagogo (+44 20 3137 6080) who then said the courier tried 3 times to deliver them to us in NZ. Funny that as NZ post had no record of them at all. I bet these have been on sold.
So here we are in Melbourne without tickets.
Beware this company is a scam. We have already made contact with authorities to look into this.

Thanks for nothing Amanda. How do you sleep at night.

Viagogo has no scruples selling tickets for a show several hundred percent above the true ticket price. To add insult to injury they then rip you off further by charging an enormous "booking fee" and "delivery charge" (without forewarning you about these charges!), for the privilege of emailing the hugely overpriced "tickets". The ticket arrived by email without my name on it and that's when I smelt a rat and went online to see how ripped off I was from reading other reviews! An utter disgrace that people can operate a "business" like this!