Viagogo

I bought two football tickets, they issued E-tickets, but when we went to the venue, ticket controllers said the QR are completely in wrong format and same sits are sold many times. I tried to call them no answer.
Tickets controller told us they see many people in each match buying these fake tickets.
I had to cancel my CC just in case they take more money from my account

All in all a decent experience. I live in San Francisco and wanted tickets to the Ajax v Groningen match last month in Amsterdam. The tickets I got from Viagogo were well priced (better than primary) and available electronically. The 'guest' checkout flow was efficient and while not truly a guest experience, it was reasonably well structured. The game itself was something else, everything I wanted out of a top flight European football experience (except for the rain, but what do you want in the wintertime in northern Europe?).

This is a secondary ticket marketplace so there are obviously fees that were charged over the face value of the seats. Until or unless primary ticket sources get their act together sites like Viagogo and StubHub are often better options. To my mind the experience was worth the money and since I did research ahead of time I didn't feel like I was taken advantage of.

Viagogo claimed the seats I was buying were "Close to the stage" - row 6 in fact! Turns out they were in the highest section in the very back row on the side... No seat could have been further from the stage. They also made no mention of the 180 EURO "service charge" on top of the ticket price until after they charged my credit card. As for the ticket price itself - it ended up being 10 times the face value of the ticket! Viagogo has perfectly combined their false and misleading selling statements with 'urgency marketing' to hook you in and then exploit you. Recommend to stay away!

I am beyond frustrated with this company. First I was gouged on the price, but didn't know that till later. When my event was cancelled 3 times I asked for a refund. Well, forget that! I was told I could sell my tickets but good luck finding an area in their website to do that! I've asked for help multiple times, but of course, I've gotten none. If I could get to everyone trying to buy tickets on this disreputable website I would. If the company would just respond! I'm in the US and a company like this with such poor customer support would be out of business in no time! They offered me an opportunity to rate my recent experience. Too bad there's no black stars to do this! Buyer beware! Go someplace else!

The only reason I have given 2 stars is because I did receive my tickets and they were valid. HOWEVER I was beside myself on the day of purchase with all the extra charges added on to my bill at the end! This should be much clearer when purchasing to avoid people feeling conned. Extortionate booking and shipping fee's for a e-ticket?! It is also shady the way they have so called live updates flashing on your screen when purchasing - almost identical ones 3 months later for the same tickets? Hmm this company doesn't sit well with me...

All good, I recommend the web site 100%. No problem with the transaction, zero issue with the tickets.

Very smooth and simple transfer. The process or buying was easy and the tickets were genuine. Will recommend

Scammers. My friend bought us tickets to see Gipsy Kings at The Bristol Beacon with Viagogo, (at what we now know was double the price in the first place) only to discover when we got there that our tickets were invalid, the seats had already been sold by the venue to other people so ours technically didn't exist. Viagogo had sold us over priced tickets for seats that were not available. We had to buy new tickets (which cost half the price thankfully) and we're pursuing a refund. AVOID.

Husband purchased 2 cricket tickets at £240, when printed face value was £85, then received email to say rip the tickets up as the reseller didnt have them available - offered more tickets at extortionate prices or offered refund - awaiting refund. Checked cricket site and it advised reseller tickets not likely to get in - why doesnt the government scrap reseller sites then none of these unscrupulous people would just purchase in bulk just to resell. Cheat cheat cheat

Tickets paid. Confirmation states electronic tickets not to be delivered until the week before the concert. (2&1/2 months after purchase)
The seating area east and west does not coincide with the sections in the seating map.
Do they really have the tickets to sell or are they speculating? Legal notice indicates a Geneva company address.
Claim they do not refund but only offer to resell the apparently nonexistent tickets purchased for sale to another..

There is a reason this company is rated 1 star, honestly worst ticket sellers I have dealt with. Do not buy tickets from this company, they will take no accountability once they have your money.

My tickets arrived later that advertised by 3 days which ended up costing me way more in travel arrangements as I had to be home to sign for them and could not cancel my pre-arrangements. The ticket was not the same ticket as advertised, but they said it's an equivalent ticket so it does not matter. They lied about the face value of my ticket and refused to give me a refund. Customer service do not care and only give you scripted responses. Be warned tickets could arrive as late as on the day of the event and it may not be the same seating on the ticket you ordered, as long as they see it as equivalent they will not refund you. Never buying tickets from this company again and I will warn everyone I know about the bad experience I had with them.

MY PARTNER WAS CONNED BY BEING TOLD 98% of tickets were sold. Venue says not. Then pressured to buy quickly or miss out. At purchase a pop up blocked the amount of the payment.
She paid a total of $862.37 for tickets that retail for $109.90. She bought 3, so $333. Should be right.
These bandits charged $216.49 per ticket. Then $180.43 booking few then $32.47 handling fee.
She has cried all night. RIPPED OFF AND made to. Feel stupid too. This was our annual treat we are pensioners.
How do these people sleep at night. Lodged a scam with.the bank