I do not recommend working with them, you send them an item, then they write to you that the order did not pass the checking and ask to pay them for the transportation back, they are scrotches

Stay away, I have purchased a lot on here! But from this summer Vestiaire service came to unuseful completelly.
Once I paid the order, I discovered another order with another items, another price and another cost of delivery, which was high increadibly on my Vestiaire account.
Moreover,
I did not receive this "fake" order, and, in the same way, I did not receive my order, which I really placed.
I received no help from Vestiaire Support with this strange and abnormal situation, Vestiaire customer service did not explain anything as to why this happened, and I did not get a refund for this incorrect order that I never placed.
All my billions of messages to Vestiaire support were ignored.
Later, I myself discovered that this item, which I did not receive and for which I was charged, appeared again in the list of items on sale and from the same Seller! So, this item, which was not delivered, returned to the Seller and went on sale again.
I notified Vestiaire support about this, but again, this information was also ignored. This seller is listed as a Trusted Vestiaire Seller!

Vestiaire customer service ignored all my requests, all my questions about my real order that I made, and all my messages asking me to look into the situation where my real order, confirmed by picts on my part, was replaced with a "fake" order that I never did and I never received.
Losing money, a lot of nerves, a lot of stress - this is about Vestiaire Collective, how it works.
I can attest to other customers' experiences, Vestiare's support is very poor. I don't recommend Vestiaire Collective longer.
Honestly, stay away. It's very nice of me to give one star, they deserve zero stars! They don't care about good clients!
Date of experience: August 08,2023'

Customer Service is almost non-existent. You will need to wait for days to get someone to respond to your messages. And if you have any issues regarding sales payments, they just ignore you and try not to pay you.

"I unequivocally do not endorse this company, neither as a buyer nor as a customer. The neglect of consumer rights is evident. To provide insight into my experience and the company's disregard for its buyers and customers, I am sharing a segment of my ongoing correspondence with their customer support.
"Thank you for your response. I appreciate the opportunity to communicate with you, although I'm uncertain if my concerns were fully understood.
Primarily, I seek clarification regarding the discrepancies found in my item. The decision to not approve it suggests a potential accusation of selling counterfeit goods. Hence, I kindly request detailed photographs of my item alongside the original, accompanied by an explanation of the discrepancies identified.
Furthermore, I would like to address another inquiry that has been overlooked. I am curious as to how an item of the same model but in a different color, which I recently sold, passed the inspection without requesting an invoice from me. This raises concerns regarding the consistency and integrity of Vestiare's authentication process.
Should my requests go unaddressed once more, and I am not provided with a signed confirmation of the authenticity concerns raised against my item, I must insist on the reimbursement of my item. Failing to do so would be an unlawful action to retain possession of it.
Thank you for your attention to this matter.
P.S. Please find attached a copy of the invoice for your reference."
This is the answer -
"I am sending this email on behalf of my colleague and I will be assisting you regarding on this concern.
I am sorry to say that our experts confirmed that they are unable to provide some pictures of why your item did not met the brand criteria.
In order to return your item to you, we request that you pay a fee for processing and re-shipment costs.
Please transfer the fee using the details below, ensuring that the transfer description includes your item reference number and your full name as indicated on your Vestiaire Collective account."
After numerous attempts, consisting of a multitude of emails, to obtain authentication from the purported 'expert team,' I have not only been consistently ignored but have now been compelled to retrieve my authentic item. The reliability and credibility of this company in any capacity are consequently called into question.

Their carrier lost my parcel.and both me and the buyer have yet received no compensation.they avoid all contact and lie on our faces.although the carrier has officially stated they lost the parcel
On their fault and any other action is done.they keep delaying this so they can avoid the consequences.they even asked for sensitive personal infrormation for no reason.we will have to press charges for theft and personal information excavating!

I bought a pair of Gucci boots and when they arrived they were trash. The heel was all broken. I contacted them and sent pictures and they approved the return. Well, I got an email from VC telling me that they got the package but inside the box were a ton of catalogs. I asked them for pictures of the box and the catalogs. The box is a huge box and the shipping label didn't look like the one I printed to return the boots. I have pictures of the time and the date of the box with the shipping label I sent the package back to Vestiaire Collective. They don't inspect anything because they have seen that the boots are trash. That big box is the one they claim I sent it to VC and, the little boxes are pictures a took the day I sent them to the VC company.

This is a scam company, with no respect for sellers. A dishonest buyer asked me to cancel the order that unfortunately I have already shipped and then reported a random problem about the item. No assessment from Vestiarie Collective was done. No support from the customer service at all and no one to talk to! They don't care about the sellers! I just hope I will receive my item in the same condition that it was shipped and I will close my account. Stay away from this SCAM company!

Seemed easy to put my ads online, but then they closed my account. This was before I got any offers or sales. I tried to find out why, but they just referred me to their policy. Looking at their policy, there was nothing I was violating. I kept asking them to be more specific, but they did not provide a reason.

Don't waste your time sign up if your account can be randomly closed and no-one can tell you why.

They mark up the items A LOT. I understand that's how they make money but they marked up a bracelet $2000 that I just purchased. I only found out when I went to the original site to see what they were selling it for. In addition to marking up the items a lot they have poor to zero customer service. I had a question on the authenticity of an item. They refused to put me on the phone with a live person, and told me to follow directions in a chat speaking to somebody with poor English who knew nothing about the item nor was an expert. After spending several thousand dollars. This is not the Customer Service I deserve.

The worst customer service and the most useless website ever. I was going to sell a vintage Issey Miyake jacket through them and they blocked my account for not being able to provide a receipt for a jacket I bought ages ago. Anyway their lost. Destined to go out of business. Do not use them!

I have sold a skirt almost 4 months ago, and it went missing, the platform since then been dodging my email or just ask me to wait forever, they charge a fee to earn money, but when things go wrong,they won't take responsibility.

It's a joke. If you buy an item that shows up being fake, they will accuse you of either switching the item or they will take it back, selling it again making money on the commission (again). Selling counter-fit items is super illegal in France therefor they will never admit doing so. They lure you in advertising zero commission on your first listing and ending up charging you commission anyway. When asking why you get looped in to some kind of costumer "service" maze operated by either people having absolutely no service skills or (more likely) generic bots until you give up. They also brag about sustainability while sending items express by airplane all over the world (which you will pay for). Support literally ANY other pre-loved fashion company, your local vintage shops or local designers instead.

I'm selling around 40 items. There are one or two issues but there is zero help from the help centre. I have been waiting five - yes five- days for a response as a shipping label doesn't scan. Also a payment that hasn't been issued yet. One pair of shoes I'm waiting to be paid for are already relisted by them using my photos! Nothing seems to be done, so that's around £200 I'm out of pocket so far. Dreadful, dreadful from such a large company. I'm really hoping Vestaiare will see this but they sure as hell aren't looking at their own help centre.

I recently initiated a return for a pair of Bottega Veneta boots and I have been informed that the experts found the article aligns with the provided description.
However a crucial detail that was not disclosed by the seller in the product description.
Upon receiving the boots, I discovered that they are oversize and do not correspond to the indicated size 40 but they are more a 41. The seller, unfortunately, failed to mention in the description that a smaller size should be purchased. This oversight significantly impacts the accuracy of the item description and my overall satisfaction with the purchase
My standard shoe size is consistently 40, which aligns with all my other pairs of shoes.
Upon consulting the Bottega Veneta website, I discovered that the specific product should be purchased in a size smaller than usual. Remarkably, I observed that all Expert Sellers on your platform explicitly communicate this detail in their product descriptions.
But the seller, omitted this crucial sizing information in her description, and she holds the Expert Seller badge.
On their terms and conditions they are telling that of the item doesn't match the description you will have a refund but now they do not want to do it.

Do not buy from them!
They do not have people at the help center only bots

This company is awful. I purchased an expensive Cartier watch, They charged me $570 to authenticate the watch. I received no paperwork, no notice, nothing indicating the watch was authentic. When I called customer service they said "its ok" - for $570. They sent the watch to me FedEx, not requiring a signature. You would think they would want a signature for a watch that cost thousands of dollars. It was delivered to the wrong address. The whole process was an expensive nightmare. AVOID this company. When calling customer service they didn't care, they are useless. I'll take my business to another company where they care about the customer.

Very bad experience, they support untrustworthy sellers such as *******@kizzabizz from Italy, they take no responsibility whatsoever, instead send generic responses and offer discounts, if you spend a lot of money as compensation for sellers who scam customers! I wrote to them many times and to the seller as well, but did not even get a decent reply. Not worth it! Vestiaire collective does not even allow you to rate the seller, so you can at least warn other clients of the potential scam.

I hope everyone is warned about this company. Check out their rating on Better Business Bureau. After being a loyal customer and spending thousands of dollars on their site, I was ripped off. Ordered a necklace and the box arrived empty, no necklace. I had to send them pictures of an empty box, a handwritten note and my ID for them to even investigate. Weeks later, they wrote me and said they determined that I was wrong and the necklace was in there. It was only around $100 but it's the principle, the box absolutely did arrive empty.
Just google " Vestiaire Reviews" you'll see for yourself. Wish I had done that and seen their Better Business Bureau Rating of F before ever shopping here.

Horrible customer service, I still didn't got paid from the article I sold because my email was wrong! I tried to change it in the chat with an agent, I send all my personal information for security (yes becausec they ask your ID and others informations just to change your email) to an agent, and they take hours or even days to respond! Ashamed! It's been 2 weeks now

I was a loyal customer of VC for 2 years, purchasing and selling expensive items until November 2023. I ordered a pair of expensive Chanel trainers on the 8th of November and paid to be inspected by VC in Paris, paid insurance on the package. So a week later I received a notification that the trainers are complaint and VC are sending the package to me. A week later I received from a local courier the package, the guy gives me the package and leaves. I open the package and there is an EMPTY shoe box of Churches shoes stuffed with paper. The cardboard box was not touched. So I immediately open Vestiaire, they have no telephone number, so I write in their support chat immediately. They answer that I should not worry and that I have to send pictures of my ID, of the package and a written statement. So I do that immediately. And they replied that they will get back to me in 48 hours they do not get back to me. I write again and they reply the same thing for more than 2 weeks. Then I receive an answer that they will not reimburse me and that they don't know where the trainers are, and that I should have filed a complaint on the same day with the courier. Why did you not tell me that VC? VC ROBBED ME. They did not reimburse did not send me trainers. This is a fraudulent platform that should not be used. They have mainly chat bots support and should be avoided. Needless to say, I am no longer their customer neither are my friends and family. VC robbed me, do not shop there.