Is an addiction to when shopping on VEST! When on there you can't log off because the beauties. Keeps popping!

I ordered a jacket from them cost over 300 GBP, the seller gave me the wrong measurements so it was too small. After sending it back to them they are refusing to give me a refund or the jacket back and are going to sell it on their site and charge me a fee. The item also had a mark on the sleeve. Customer service called me back and talked over me then said it was a bad line although I could hear them fine and then they cut me off. This is a big statement, but this is the worst company I have ever dealt with, not only did they miss sell the item, they also refuse to refund me, and they won't return the item as they want to sell it again and charge me a fee, PayPal contacted. Do not use this site there is no buyer protection

Was awesome! Great communication w the seller and great delivery!

I wanted to share my awful experience with Vestiaire co. I bought from them a few times- ignoring the awful feedback people have given online thinking this would never happen to me. Until it did. I highly recommend you all take your business elsewhere.

The first problems was they never have the buyers back. I bought something that was incorrectly labeled- had stains and problems all over it. In fact- it also didn't look authentic to me. I complained and they wouldn't stop the transit of the item even though the seller told me after the fact there were issues. So Vestiaire said- send it back to us we'll look at it. They deemed it authentic and it matched the description which it CLEARLY did not. The entire time I'm speaking to 500 different employees- not one person is assigned to me case so I have to tirelessly explain myself over and over to new customer service representatives. I also tried to ask for a phone number- they don't have one. They also don't respond on their email. That's a huge red flag. When a company doesn't have a phone number they distance themselves from customers.

They tried to resell my item on my account- which I told 500 customer service reps NOT to do. Again I had to repeat myself 500 times and they still did it. Finally they took it down- shipped it back and surprise- I get a bill for $300 in duties. I already paid duties when I paid for the item (it's included at check out) I'm angry obviously because how can you be charged twice for duties this item is now worth 0$ because it belongs to me and is not a sold item. It was just them reviewing it.

Again- messaging 500 customer service employees none of them grasp the problem. I have to explain myself over and over and no one is following because new people are on the case every time I send a message. I finally threatened to go to the better business bureau and suddenly they cooperate. They said they'll pay duties and my items was paid and it arrives

Guess what? Vestiaire lied. They told me they paid but they didn't because I get a bill 2 months later saying they didn't pay and I have to. I have messages of proof they said they are going to pay. And now I'm back to square 1 - trying to get a customer service employee to follow the situation and they are purposely not understanding.

Vestiaire is a SCAM and they literally lie to their customer. I will be reporting them to the better business bureau and sharing this story.

Please do NOT buy from Vestiaire. You will not be protected as a buyer.

Learn from my situation

This is my favorite platform to sell on. I've been selling for 10 years and I've already told two of my best friends about this little gem of a website. It's great for buying and for selling it hits on all levels.

Selling was very easy, although I did drop the price significantly.

I haven't shopped yet, because I need to unload my collection first. So, selling has been a good experience. 10 s for selling. Thank you. I look for to selling more.

Absolutely no problems at all. Loved the lv bag. Highly recommend shopping here! Thank you!

Great experiences and when it was a hiccup they got on their job and corrected it for me, plus they have a strict authenticity policy that i trust bcuz of selling & buying stuff with them Gracias VS. Ankhenaton

Love the purse and they go above to make sure everything is authenticated and as says

Why Vestiaire Collective Fails Its Customers: A Call for Legal Examination

Do not waste your time with Vestiaire Collective. My experience underscores their poor service and disregard for customer rights. I was locked out of my account without warning, during a time when I had multiple orders processing and being shipped. This action not only disrupted my transactions but also raised concerns about their legal obligations and my consumer rights. Following their advice, I created a new account, only to be unfairly banned again. The customer service, especially from a manager named Eboni, was unresponsive and deliberately obstructive. Claims of multiple contact attempts, which never occurred, further eroded any trust in their transparency.

Critical Failings Highlighted:

1. Inconsistent Policies: The inconsistency in account handling and advice provided by Vestiaire Collective raises questions about the legality of their consumer practices.
2. Poor Customer Service: Repeated failures to provide clarity or assistance could be seen as neglect of duty under consumer protection laws.
3. Lack of Transparency: The failure to disclose reasons for account closures may violate fair trading laws that require transparency and honesty.
4. Advice Leading to Additional Bans: The guidance to create a new account resulting in an immediate ban could be interpreted as misleading, potentially breaching consumer trust and engagement laws.
5. Disruption of Orders: Locking me out during active transactions without any notice potentially infringes on contractual obligations, leading to significant inconvenience and financial loss.

Legal Perspective and Suggestions for Improvement:
Given these issues, there could be grounds for a legal review to determine if Vestiaire Collective has breached consumer protection laws or contractual obligations. The company would benefit from revising their policies and procedures to ensure compliance with legal standards and to rebuild trust among consumers.

Vestiaire Collective's handling of these matters reveals a systemic problem within their operation, showing little respect for longstanding customers and possibly infringing on consumer rights. Their practices are not just disappointing but potentially unlawful. Potential customers should consider these serious issues and the possible legal ramifications before engaging with Vestiaire Collective.

I have been selling with Vestiaire for a couple of years now. I have seen amazing improvement in the entire process. The item reports are much quicker and there is virtually 1 day before I was paid! Vestiaire is simply the best, with the ease of use for listing, and the pre-printed labels for federal express shipping make it all so simple and you can trust everything they say! I am so pleased with my sales record with Vestiaire and thank you for making a great platform into an exceptional experience! Thank you Jennifer

As a seller I was impressed with how you kept me informed regarding where the sales process was each step.

It's very easy to navigate the website. Always find good deals.

I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm on a trip. There was no response from their support for days so I've shipped the bag. I was doing this before and it was fine. When manager got in touch with me he confirmed that it's ok.

Then all the fun started. I've notified VC immediately and provided receipt and already working tracking number via email and chat. Also I confirmed in my profile that bag was shipped. 3 of the managers confirmed that they marked in system that bag was shipped and put extended time for shipping so I have "noting to worry about". Couple of days later the sale was canceled without any reason.

Today is day 8 when I'm waiting for their reply. I've sent over 35 emails, more than 40 messages in chat. Tried to call, texted on IG, commented on IG, put stories on IG - and nothing. The only thing that I receive is email claiming that my case is open and previous manager will be in touch. And NOBODY I mean NOBODY gets in touch.

I start to have a feeling that the only way to get their attention is to bring them to the court.

Extremely disrespetcful attitude towards customers.

I have purchased an expensive item from Vestiaire Collective. The selling platform Vestiaire Collective is assuring and charging customer a fee to verify the items sold by the sellers. Sadly people who are in charge to do this job do not care, therefore the items are not verified appropriately but delivered to buyers as they are. As long as the items are not up to the requested standard, the buyer has no other option but to start the long process of convincing Vestiaire Collective and returning the item, in order to get a refund. If finally Vestiaire Collective will decide that the item was not good (having missing parts, fake, low quality, not described accordingly etc) they will issue a refund. It is a long dragging process which made a buyer as myself unhappy. I will never buy again from anyone using the selling platform Vestiaire Collective.

STAY AWAY FROM THIS COMPANY. I bought here Valentino Garavani sandals in "very good condition". The sandals were inspected by Vestiaire quality control team and they even attached their label to it. Once the shoes arrived they were a bit small and Vestiaire offered the solution to resell them, which I did. Once the new buyer received the shoes she complained for no reason as the shoes were as described with all labels attached. However, Vestiaire accepted the complain and the sandals returned to me. Once I wrote to customer service, George R who works there, completely ignored my messages and never replied (for 2 days now). Once I asked them via email to send the sandals to them again so they can see that they are the same condition as described, with all Vestiaire tags attached, they simply ignored this. This has nothing to do with money, it is about DISRESPECT that this company shows towards its Buyers and Sellers, it is about customer service that does not exist, it is about the fact that they take very high provisions from sellers and now even additional provisions from Buyers and they offer nothing in return. They are completely INCAPABLE of handling the direct shipping options as it is easier for them to accept all possible complains instead of dealing with any situation at all. PAY ATTENTION THAT ALL POSITIVE COMMENTS HERE ARE INVITED ONES, while all other, REAL COMMENTS, are actually negative experiences from their Buyers and Sellers.

If I could give a no star review then I would…

An horrific customer experience.

In the week that I have started to sell on the Vestiaire platform I have been accused of flaunting Vestiaire chat rules (that are unsubstantiated), then punished by being not allowed to communicate with potential buyers (with no commutation from Vestiaire to explain), then lied to by the service team about sorting my situation, then told that I'm not allowed to escalate my complaint!

I have never complained before but then I've never come across Vestiaire Collective before….

If I could I would give -1 not 1 to this company and to the customer service.
I ordered a bag that never arrived, since then I have been contacting every day the customer support team with mails, only to get as an answer that when they have news they will let me know.
In every mail I keep explaining my concerns to multiple representatives again and again. I ask for a refund but the company refuses to take any responsibility or liability and keeps repeating that I will be informed soon.
This state of affairs is absolutely frustrating and negative, even the legal department refuses to speak to me and I really feel hopeless.

Wish I could give 0 star. Sold my product via this site, it was picked up by the buyer, but they cancel the sale, refunded the buyer instead of issuing payment to me. At first they let me know it was returned to me asking me to contact the carrier, I contacted UPS, UPS provided the proof of picking up of the buyer, then VC team also confirmed it was picked up by the buyer, saying it was picked up by the buyer, they closed the investigation with the carrier. When I asked about my payment and sent all the proof of picking up as attachments, they restart the whole process again asking me to contact carrier as if they are illiterate beings who are not able to understand the words in my attachments.this process has been repeating for almost 3 months, no one provided any responsive help regarding the payment. VC keeps on saying UPS confirmed the picking up, closed the investigation without issuing me the payment. It's the worst CS ever, they only reply for the sake of replying, address wrong names, copy&paste sample replies, not know what they are talking about.
Here again they will start making diplomatic copy&paste texts that I have been receiving for months, but they have no intention to resolve the problem ;) With all the proof of deliveries from all parties involved. I can only file complaints. Hereby I seriously remind seller/buyers stay away from this second hand platform if you do not want lose your products&money nor get bad with the "worse-than-bot" CS messages