Vestiaire CollectiveReviews 2,572
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have both bought and sold merchandise on Vestiaire and each time, everything went smoothly. I would highly recommend their website to anyone interested in buying and selling items of quality. You won't be sorry.
Pricing as described. Excellent tracking once order had gone through. Customer Service is on point making sure all is tun smooth.
Dear David,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I enjoy the interactions with the seller. The option to be able to offer a price and the email update when items go on sale. All around beneficial and lovely.
Dear keisha,
Thank you for your kind feedback, we do appreciate it.
In order to lower the price, you can simply go to the item’s listing page and click "Drop the Price." Alternatively, you can log into your account and follow these steps:
On the App: Me » My Items
On the Website: My Account » My Items For Sale
Scroll down to the item for which you want to lower the price and click the "Drop the Price" link on the right-hand side.
A new page will open that allows you to choose the new selling price. This will then update the item listing page.
We really appreciate your kind collaboration and understanding. Wishing you a lovely day and take care!
Kind regards,
The Vestiaire Collective team
It's cool but your sold the jacket I was about to buy
Dear Natif,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Good quality best product give more discount items
Dear Marianie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love Vestiaire Collective. They are a sellers platform.
I sold and then shipped my designer bag. Buyer reported as not received. VC assisted via chat with a professional tone as well as courteous...even tho I was furious that my reimbursement was on hold. Ultimately it was decided to process my reimbursement deposit. I am very impressed.
Dear Victoria,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The process was extremely easy! I love that items can be authenticated and you can receive offers as well as submit offers!
Dear Audrey,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Received great items in great condition. Have a large variety of items. Can trust your buying authentic and good products
Dear Diana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Todo estuvo excelente con mi cartera dolce gabbana, excelente calidad, 100% original y las atenciones, mi cartera solo tardó 3 días en llegar, quedé enamorada y lo bueno fue la parte en que me vendió súper económico, gracias cuando vuelva a vender seré su compradora número 1
Gentile Diana,
La ringraziamo per avere trovato il tempo di condividere la sua opinione 😊
Le auguriamo una buona giornata e speriamo di rivederla molto presto!
Il team di Vestiaire Collective
The entire process is very lengthy and time consuming.
Dear Anne,
Thank you so much for your feedback. We do appreciate it.
After further checking, we could see that the case has been successfully resolved via chat, and your payment was already issued. We hope that you have received it successfully.
Rest assured, we always remain available if you have any further questions. We do appreciate your kind collaboration and understanding.
We wish you a lovely day and take care!
Kind regards,
The Vestiaire Collective team
Love Vestiaire. I have been shopping with them a long time and can always find my favorite European designer shoes at fantastic prices. Some are even NWT! I also like that Vestiaire goes through the certification process to verify authenticity.
Dear Lisa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I bought vintage Louis Vuitton.The products was inspected for the team Vestiaire and they recommended the product.The bag is amazing and I pay good price for it.
Dear lorena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Honestly i love this app and have Got 10 others on it too.
Dear Rebecca,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I'm in love with my Louis Vuitton ring, price was awesome
Dear Mary,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I ordered a pair of Dior shoes and the order was canceled. It originally got denied and I gave my checking account information it was approved I really wanted this Item and I was extremely disappointed.
Dear Geraldine,
We're truly sorry to hear about the disappointment and inconvenience you experienced with the cancellation of your order for the Dior shoes. Please accept our sincerest apologies for any frustration this may have caused you.
We understand how important it is to receive the items you've been eagerly anticipating, and we regret that we were unable to fulfill your order as expected. We apologize for any confusion regarding the cancellation and the lack of information provided to you.
We strive to provide the best possible shopping experience for our customers, and we're disappointed that we fell short in this instance. Rest assured, we'll investigate the circumstances surrounding the cancellation of your order and work to ensure that similar situations are avoided in the future.
In the meantime, if there's anything specific you'd like us to address or if you require further assistance, please don't hesitate to reach out to our customer support team. We're here to help in any way we can and hope to have the opportunity to make things right for you.
Once again, we apologize for the inconvenience, and thank you for bringing this matter to our attention.
Best regards,
The Vestiaire Collective team
Excellent product. Perfect delivery time. Very good at keeping me updated on the delivery.
Dear Herod,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My experience was great will definitely be buying again
Dear Isabella,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The seller was great, and the product was perfect.
Dear Dom,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent experience. I like Customer service. It's my second purchase and so far so good. I really think that design of website it's not really convenient. I have app and I don't like it at all.
Dear Genriyetta,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Got sold a fake gucci bag on here for $1,200. They assured me was 100% authentic and checked by experts. When i brought my bag into repair at gucci they said it was a fake. They said it had a fake # inside and used different parts than gucci uses. Now this company refuses to address the issue they keep saying we will get back to you in 24 hours then closing my chat then asking again for my order number. Such a scam. Please save your money and don't buy from these people they're crooks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Riquetta,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team