Vestiaire CollectiveReviews 2,572
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My Experience was amazing. I shopped and found three items that I couldn't live without and with being able to negotiate price, It makes this my new favorite app.
I'm surprised at the great experience compared to other luxury resell sites. Can't wait to order my next luxury purchase.
Dear Adilma,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great experiences. Have ordered a number of times and have never experienced issues.
Dear Myles,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I enjoy shopping on this platform because the customer service is quick and easy. The selection of items is wonderful and I appreciate the thorough inspection of some of my high end purchases before they come to me.
Dear Rivly,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The price was amazing and so was the seller I purchased from. She shipped very quickly and wrapped it up safely. She was just amazing! I will definitely purchase from her in the future
Dear Amy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've made more more than one purchase with this app and they do a fantastic job! I love having safe world wide access to authentic luxury goods and the ability to make price offers.
Dear Erin,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This site allows you to buy amazing designer products for a fraction of the price. Enough said.
Dear Lesley,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I bought a Dior sunglasses that was fake. But when I was buying it there was no option for authentification
Thank you
EVERY ITEM THAT I HAVE PURCHASED IS IN EXCELLANT CONDITION ARRIVES IN A TIMELY MANNER AND THERE IS GOOD COMMUNICATION WITH THE SELLER.
Dear member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I like ti sell here, the only think it's that takes more days then postmark to get paid.
1 when a buyer purchase or offer, other companies get the payment right away,
2 when the buyer get they purchase they can accept immediately or the 72 hrs grace period.
3 seller can get the money faster.
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was very pleasant and great My product came on time.
It was in great condition
Dear Zala,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I am not an experienced seller. Vestiaire made it simple. I just downloaded the prepaid label, packaged the item and dropped it off at UPS.
Dear Nancy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Everything was perfect. Thank you for keeping me posted of everything that was happening through the process. Money received as expected.
Thank you!
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Secure check out easy.
The app make everything easy thank you.
Dear Kokou,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Is a very good app and overall reliable. They should do a better job spotting fake items though, I bought 2 bags that resulted fake, however costumer service was awesome and I got my money back.
Dear Arlyne,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It's been a great experience. I found great items at great prices
Dear Rochella,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Relatively fast shipping from European seller, to authenticator in France, to recipient in Oklahoma was reasonably quick.
Dear Ira,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Hi, ma'am or sir,
Was banned from Grailed. Switched in new hopes.
Dear Mazen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It has a lot of variety choices with honestly, fairly and easily website to use.
Dear Jackie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was very easy and it was a pleasure doing business with the seller…
Dear Sharmaine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team