Vestiaire CollectiveReviews 2,572
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I bought an item from Vestiare Collective and buy regularly before. It's been awhile but I truly enjoy how fast I receive my items! Huge THANK YOU to Vestiare Collective for making shopping FUN! I hope to shop again regularly very soon!
They keep rejecting authentic items and their site is full of cheap ugly looking copies. Tried to list original Balenciaga tee purchased from LUISAVIAROMA but it was rejected. Unbelievable!
These people try to cheat on customers in every single way. Postage and selling comissions are extremely high. They reject authentic items and let counterfeit goods to go on their website. They constantly send you aggressive nessages asking to drop the price. It starts with ATTENTION! They just want you to sell as quick as possible at very low rate so they can get their comission. Most of positive feedbacks written by themself or their friends.
Awesome site with great variety of high quality products! I will highly recommend this site to everyone I know because this site is really great and there's none other like this one. Hopefully this site will continue to surprise me with the new fines on a daily basis as I'm looking forward to continue shopping on it every single day.
Dear Lioudmila,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have been able to find so many great designer items at fantastic prices! Prices are way better than TRR and selling is way easier also! TRR is too picky about what u can sell.
Dear Stephen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Camilla Chateau is great to work with
So far I am satisfied
My only remark is that we should give more details when describing all my Hermes for sale on your website. I also didn't understand why I received a message every time look at one of my handbags.
Dear Catherine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I'm going to say this throughout the years of me purchasing this was by far the best purchase ever
Dear Latonya,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The vintage Galliano T was exactly as described! I will definitely purchase here again!
Dear Heidi,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great marketplace, functional app, highest payout to seller then the other marketplaces out there, and easy shipping!
Dear Seblim,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always have a great experience on this selling and buying app
Dear Ruby,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
They were very responsive, prompt to reply, inspect and ship. Very impressed and will use again!
Dear Kaylynne,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was sceptic at first but everything came out fine, package wasn't lost and came perfectly
Dear Seletti,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Awesome experience!
Everything went great smoothly with this transaction. I was so pleased that the item looked exactly the way they did appear to be online. Thank you so much I will be making a purchase again.
Dear Quiana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Shop this site with confidence! I was hesitant initially to purchase, but each transaction has been flawless!
Dear Dee,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I purchased an Alaia belt that I already owned because I wanted a bigger size. When the belt arrived, it was clearly a fake. I reported it to them and they had me sent it back for re-authentication. Waste of time. They refused to admit it was fake even with my photos of the authentic belt and how theirs was different and cheaply made. Then they had the audacity to list it for sale by me without my consent. Now I'm selling the fake? They said they would remove it but never did and now it sold again.
While I was excited to find this site...I was some what skeptical. I made my purchase and Could Not be HAPPIER! My purse appears Brand New/Great condition...Beautiful bag and I believe that is was sent to me overnight as it arrived Super Fast! Wonderful experience all around!
Dear Ebony,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Amazing. So Helpful always. I felt very content with the service. The app is great. I like how we can message majority of people selling the items to ask questions. I've purchased so many things and am so happy with them.
Dear Annabelle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective tea
Love my Versace slides as described fast shipping would shop again
Dear Leonor,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Customer Service very professional and helpful. Quick replies
Dear Member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
There are a lot of secondhand consignment stores online, but Vestiaire has quickly become my favorite. The site is aesthetically pleasing and very user-friendly, tons of designer items all reasonably priced, sellers are very responsive, and I love that I can make offers on the items I like. Made my first purchase last week and it went without a hitch! Will definitely be purchasing again in the very near future.
Dear Katrina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very easy to purchase
Seller has good tracking
The page is clear and collective
Good shopping variety and selection
Catalog is good
Dear Adam,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marissa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team