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VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
















The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered an item and it was not as described. I contacted the company and they worked with me to get a return and a full refund. They are very expedient.
Smooth transaction. Fantastic boots. Excellent condition. Great price. Quick delivery. What could be better?
Dear Bruno,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Bought from the seller, had it authenticated. Got shipping notification from the seller to them and them to me. Had an approval process where I could reject the sale based on their findings and it was a great experience. When you're so concerned with being scammed this is definitely the peace of mind I needed.
Dear Drew,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Products are just as described with optional ways to pay. I love it when they offer deals and promotions.
Dear Wree,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I am the seller. Im always impress with Vestiaire process from start to finish. There are many sites out there one can use to sell. However, Vestiaire is by far the BEST in my opinion whether you're the seller or buyer!
Dear Sheila,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I loved the product and how fast I got it love the hole experience
Dear Jennife,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Just as described! Super fast shipping.amazing boots! Thank you! I am now following you and will gladly do more business with you!
Dear Buffy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I am very pleased with my experiences shopping on Vestiaire Collective. Each purchase is exactly as described but even better. I have found this to be so much more affordable to purchase pre-owned luxurious quality items. I wish I started shopping on Vestiaire sooner is my only regret. Highly recommend!
Dear Elaine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love selling with Vestiare Collective, because not only do they have the most reasonable seller fees that I've seen, but the process of selling your items, getting it authenticated and receiving your payment is quick and easy.
Dear Honey,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I truly enjoy shopping on this site because the prices are very reasonable
Dear Iaverne,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
My selling experience has been 5 star so far. But my trusted seller badge was removed because I hadn't sold anything in your timeline. This doesn't seem fair to me. I am still a trusted seller in my opinion. Trusted seller should depend on the reviews of buyers and my sales have all been 5 stars.
Dear Pat,
Thank you for your feedback and for being a valued member of our community. We’re glad to hear that your selling experience has been 5-star so far.
Regarding the Trusted Seller badge, it is awarded based on specific criteria, including selling at least 2 items in the last 6 months, shipping 80% of sold items within 5 days, ensuring at least 80% of items sold match their description, and maintaining a 100% authenticity rate. While buyer reviews are important, these criteria are designed to ensure consistent activity and reliability.
We understand your perspective, and we encourage you to continue your excellent selling practices. As you meet the criteria again, your Trusted Seller badge can be reinstated.
Thank you for your understanding, and we look forward to your continued success on Vestiaire Collective.
Best regards,
The Vestiaire Collective team
Great site to sell, great traffic. Nice cosumers and consumer service. Nice app easy to operate. Clear and easy to set up. Happy to be part of it! Highly recommended!
Dear Malgo,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great app, very quick pay.
The only thing is that the authentication system is not very Sophisticated as two of my brand new receipts items were rejected from listing
Dear Lana,
Thank you for your positive feedback on our app and the payment process. We're glad to hear that you're satisfied with the speed of payments.
We apologize for the inconvenience you experienced with the authentication process. Please note that we have a dedicated team of experts who carefully review digital photos to confirm the authenticity of each item before it is accepted for listing. Our goal is to maintain a high standard of quality, and we understand how frustrating it can be when items are rejected despite having brand new receipts. Your feedback is valuable, and we will take it into consideration as we continue to refine our processes.
If you need further assistance or clarification regarding the rejected items, please don't hesitate to reach out to our support team.
Best regards,
The Vestiaire Collective Team
Put more filters in favorites! I don't like the fact I'm trying to find a bag and I have to keep scrolling to find it.
Dear Dallasiah,
Thank you for taking the time to share your experience. We understand that searching for specific items, such as a bag, in your favorites can sometimes be tedious. Your suggestion to add more filters is valuable, and we will pass it on to our team for evaluation, as we are constantly looking to improve your experience on our platform.
Regarding waiting times and communication difficulties, we apologize for the inconvenience. We are doing our utmost to improve these aspects.
Thank you for your feedback.
The Vestiaire Collective team
The prices are very reasonable and the quality is real awesome
Dear Lynn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great customer service when the seller didn't ship my purchase in time. It was easy and clear. The items that arrived came very quickly.
Dear Ivory,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I always am able to find great deals. If someone decides to cancel on me, they hop to it and they offer me like a voucher to go with my next order so it gives me incentive to come back and not be disappointed. I found some great fines and I can't wait to actually List my own and sell my own things.
Dear Anya,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was a Smooth transaction. The garment is exactly as advertised.
Dear Jacques,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It's a good site but could be better! Collect payment upon acceptance of OFFER! They have a lot of scammers making offers but Vestiaire doesn't do anything to collect the payment from them or block their access! They just clutter up their site!
Dear Lorraine,
Thank you for your feedback and for using our platform.
We understand your concerns about offers and scammers. We’re constantly working to improve security and trust on our platform. While we can't charge buyers until a sale is finalized, we are committed to taking action against suspicious activity. If you encounter any issues, please report them to us, and we'll investigate promptly.
Your input helps us make Vestiaire Collective better for everyone.
Best regards,
The Vestiaire Collective team
I heard a celebrity talk about this site so I decided to try. The prices are great, shipping was quick and the item was as described and packed well.
Dear Kathryn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team
Dear Lindy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team