Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire CollectiveReviews 2,572

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
Follow Lindy I.
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I ordered an item and it was not as described. I contacted the company and they worked with me to get a return and a full refund. They are very expedient.

Date of experience: September 20, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Lindy,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow bruno X.
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Smooth transaction
September 29, 2024

Smooth transaction. Fantastic boots. Excellent condition. Great price. Quick delivery. What could be better?

Date of experience: September 19, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Bruno,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Arizona
1 review
0 helpful votes
Follow Drew S.
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Bought from the seller, had it authenticated. Got shipping notification from the seller to them and them to me. Had an approval process where I could reject the sale based on their findings and it was a great experience. When you're so concerned with being scammed this is definitely the peace of mind I needed.

Date of experience: September 18, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Drew,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

South Carolina
1 review
0 helpful votes
Follow Wree Q.
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Products are just as described with optional ways to pay. I love it when they offer deals and promotions.

Date of experience: September 16, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Wree,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Georgia
2 reviews
0 helpful votes
Follow Sheila R.
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I am the seller
September 26, 2024

I am the seller. Im always impress with Vestiaire process from start to finish. There are many sites out there one can use to sell. However, Vestiaire is by far the BEST in my opinion whether you're the seller or buyer!

Date of experience: September 16, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Sheila,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Florida
1 review
0 helpful votes
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I loved the product and how fast I got it love the hole experience

Date of experience: September 15, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Jennife,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Illinois
1 review
0 helpful votes
Follow Buffy U.
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Just as described!
September 25, 2024

Just as described! Super fast shipping.amazing boots! Thank you! I am now following you and will gladly do more business with you!

Date of experience: September 15, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Buffy,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Hawaii
1 review
0 helpful votes
Follow elaine U.
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I am very pleased with my experiences shopping on Vestiaire Collective. Each purchase is exactly as described but even better. I have found this to be so much more affordable to purchase pre-owned luxurious quality items. I wish I started shopping on Vestiaire sooner is my only regret. Highly recommend!

Date of experience: September 13, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Elaine,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Pennsylvania
2 reviews
0 helpful votes
Follow Honey V.
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I love selling with Vestiare Collective, because not only do they have the most reasonable seller fees that I've seen, but the process of selling your items, getting it authenticated and receiving your payment is quick and easy.

Date of experience: September 9, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Honey,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

New York
1 review
0 helpful votes
Follow laverne E.
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I truly enjoy shopping on this site because the prices are very reasonable

Date of experience: September 9, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Iaverne,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Maryland
1 review
1 helpful vote
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My selling experience has been 5 star so far. But my trusted seller badge was removed because I hadn't sold anything in your timeline. This doesn't seem fair to me. I am still a trusted seller in my opinion. Trusted seller should depend on the reviews of buyers and my sales have all been 5 stars.

Date of experience: September 8, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Pat,

Thank you for your feedback and for being a valued member of our community. We’re glad to hear that your selling experience has been 5-star so far.

Regarding the Trusted Seller badge, it is awarded based on specific criteria, including selling at least 2 items in the last 6 months, shipping 80% of sold items within 5 days, ensuring at least 80% of items sold match their description, and maintaining a 100% authenticity rate. While buyer reviews are important, these criteria are designed to ensure consistent activity and reliability.

We understand your perspective, and we encourage you to continue your excellent selling practices. As you meet the criteria again, your Trusted Seller badge can be reinstated.

Thank you for your understanding, and we look forward to your continued success on Vestiaire Collective.

Best regards,

The Vestiaire Collective team

Florida
1 review
0 helpful votes
Follow Malgo P.
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Great site to sell, great traffic
September 16, 2024

Great site to sell, great traffic. Nice cosumers and consumer service. Nice app easy to operate. Clear and easy to set up. Happy to be part of it! Highly recommended!

Date of experience: September 6, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Malgo,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Florida
1 review
0 helpful votes
Follow LANA W.
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Great app, very quick pay
September 12, 2024

Great app, very quick pay.
The only thing is that the authentication system is not very Sophisticated as two of my brand new receipts items were rejected from listing

Date of experience: September 2, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Lana,

Thank you for your positive feedback on our app and the payment process. We're glad to hear that you're satisfied with the speed of payments.

We apologize for the inconvenience you experienced with the authentication process. Please note that we have a dedicated team of experts who carefully review digital photos to confirm the authenticity of each item before it is accepted for listing. Our goal is to maintain a high standard of quality, and we understand how frustrating it can be when items are rejected despite having brand new receipts. Your feedback is valuable, and we will take it into consideration as we continue to refine our processes.

If you need further assistance or clarification regarding the rejected items, please don't hesitate to reach out to our support team.

Best regards,

The Vestiaire Collective Team

California
1 review
0 helpful votes
Follow dallasiah Y.
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Put more filters in favorites!
September 11, 2024

Put more filters in favorites! I don't like the fact I'm trying to find a bag and I have to keep scrolling to find it.

Date of experience: September 1, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Dallasiah,

Thank you for taking the time to share your experience. We understand that searching for specific items, such as a bag, in your favorites can sometimes be tedious. Your suggestion to add more filters is valuable, and we will pass it on to our team for evaluation, as we are constantly looking to improve your experience on our platform.

Regarding waiting times and communication difficulties, we apologize for the inconvenience. We are doing our utmost to improve these aspects.

Thank you for your feedback.

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow lynn T.
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The prices are very reasonable and the quality is real awesome

Date of experience: August 31, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Lynn,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Georgia
1 review
0 helpful votes
Follow ivory P.
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Great customer service when the seller didn't ship my purchase in time. It was easy and clear. The items that arrived came very quickly.

Date of experience: August 31, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Ivory,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Maryland
1 review
0 helpful votes
Follow anya E.
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I always am able to find great deals
September 5, 2024

I always am able to find great deals. If someone decides to cancel on me, they hop to it and they offer me like a voucher to go with my next order so it gives me incentive to come back and not be disappointed. I found some great fines and I can't wait to actually List my own and sell my own things.

Date of experience: August 26, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Anya,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
1 review
0 helpful votes
Follow jacques S.
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It was a Smooth transaction
September 2, 2024

It was a Smooth transaction. The garment is exactly as advertised.

Date of experience: August 23, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Jacques,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Colorado
2 reviews
0 helpful votes
Follow Lorraine W.
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It's a good site but could be better!
September 1, 2024

It's a good site but could be better! Collect payment upon acceptance of OFFER! They have a lot of scammers making offers but Vestiaire doesn't do anything to collect the payment from them or block their access! They just clutter up their site!

Date of experience: August 22, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Lorraine,

Thank you for your feedback and for using our platform.

We understand your concerns about offers and scammers. We’re constantly working to improve security and trust on our platform. While we can't charge buyers until a sale is finalized, we are committed to taking action against suspicious activity. If you encounter any issues, please report them to us, and we'll investigate promptly.

Your input helps us make Vestiaire Collective better for everyone.

Best regards,

The Vestiaire Collective team

Texas
2 reviews
0 helpful votes
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I heard a celebrity talk about this site so I decided to try. The prices are great, shipping was quick and the item was as described and packed well.

Date of experience: August 13, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Kathryn,

We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team