Once item sold and shipped, the money was transferred quickly into my account.

Just as described, great item seller gave a good deal on items

This is my 3rd purchase at Vestiaire. I will not shop pre owned any place else. You are guaranteed what you purchase and they delivered! If you want authentic at an affordable price you came to the right place!

The process was great ( shipping from France) about 2 week delivery time but worth the wait

Everything is carefully checked and verified to be original and in good condition!

Super easy-to-use app,. Very satisfied with my purchase 😀 thank you!

Always happy with the service and the support,highly recommended and very happy to continue working and shopping from Vestiaire

Great price and quality of purse. I'm happy authentication was also included.

I strongly advise against using Vestiaire Collective! I purchased a pair of Chanel sandals via their platform from a seller located in Malaysia, and upon receipt, I discovered a hidden defect on the product. However, it is impossible to detect this type of defect in just 72 hours, the deadline imposed by Vestiaire Collective for returning a product. Not only is customer service non-existent, but they completely absolve themselves of their responsibility by arguing that after this period, no action is possible, especially for items coming from abroad. How can you assess a hidden defect on a luxury item in just 72 hours? This return policy is simply absurd and only protects the seller, leaving the buyer with no recourse!

After trying to contact them several times, I only received a standard email with no concrete solution to my problem. This is a complete lack of respect for customers. Vestiaire Collective presents itself as a trusted site, but at the slightest problem, they are absent subscribers. I am extremely disappointed and frustrated by this lack of communication and by their policy which does not protect buyers in any way. If you are looking for responsive customer service and effective protection during your purchases, avoid this site!

I show pics of my items. My items are authentic yet some still go to be inspected and some don't. There is no rhyme or reason why some of and some don't. Last time one got sent back it me for a loose thread and I say very tiny loose thread that could have been simply cut off. It was new with tags. I'm happy it did get sent back because I sold it elsewhere for double.
The way I've been treated with customer service is outrageous., so to ask if I'm happy with VC, just read the customer service messages on here.

I feel pricing to be fair. I have sold items quickly. It's a pain when someone makes offer n I accept n they ghost the sale. Should have to pay within shorter time frame. 24-48 hours too slow. I was. Tradesy girl for years. I love Vestiaire to sell n made purchases I love

The process of listing an item, sending offers and then shipping the sold item has been very easy and straightforward.

Hi I am a seller at VC but I got deactivated because apparently I don't sell Louis Vuitton or Chanel. Is that what your policy is when sellers come onboard? You de-activate them? I never heard of a platform that deactivates and blames sellers for not selling enough. What kind of a company are you?

I have been selling on Vestiaire Collective for 3 years, all of a sudden I get an email from them saying that I barely sell and to knock on their door when I have Louis Vuitton or Chanel to sell?

If I am not selling enough that's because your marketing team is not bringing enough traffic to your site.

Ebay, Amazon, Poshmark, Grailed, Vinted I have been selling with them for years, not once have they deactivated my account because I don't "sell enough". All these platforms Ive mentioned above work with the sellers in order to be successful in selling.

All Vestiaire Collective did was degrade me as a seller and blame me. Are you kidding me?

On top on that you claim you are all for the environment and you stopped selling pre-owned items from Zara and H&M because they do alot of waste...

How ironic? You allow sellers to sell Louis Vuitton and Chanel but does everyone know that these high end luxury companies burn all their previous stock so no one like TJ Maxx or sellers can have any discount access to them?

These high end luxury companies burn all their inventory, is that good for climate change then?

My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish.
Before and after pictures

It was fast and team was willing to get right back to me about shipping details

Slower communication from seller than other apps. Otherwise shipping is great.

Great site and products. Will shop again. Fast and secure shipping