Vestiaire CollectiveReviews 2,572
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything I bought so far is authentic and I'm happy about it
Shopping with Vestiaire, you see one of kind merchandise. Shopping from different countries make it more exciting.
Dear Kim,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
Dear Jorge,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
VC is a positive addition to my online biz. Thank you for pushing my products..
Dear Fiona,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very easy to shop. Great great platform. Good negotiable prices
Dear Julio,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great but need cameras in search box for uploading photos of what we're looking for
Dear Neda,
Thank you for your suggestion! We appreciate your feedback and understand the value of having a camera option in the search box for uploading photos. This feature could enhance the user experience.
Rest assured, your feedback is noted, and you will be notified once there are any updates concerning it.
Have a wonderful day!
Kind regards,
The Vestiaire Collective team
Vestiaire Collective is the BEST! Imagine a treasure chest full of u expected fashion surprises that you cannot source anywhere else. And their customer service is so helpful and very responsive. I had an issue with an item and the team jumped right in with a solution.
Dear Nicole,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Make sure you check the address. My items were delivered to the wrong address. I have my system for you with the same address when I purchase something they had one number wrong. I had to go up and down My street to find my purchase thank you so much. Everything was correct.
Dear Donald,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was a very good experience for me to use this app first time. It is definitely a hassle fee experience.
Dear Taro,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The sellers and the company is good about responding pretty quickly. I got my product.
Dear Sonia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Vestaire Collective has been nothing short of a professional experience. Great website! I recommend it to anyone wanting to sell your items.
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I had a situation with a sale I made. An error was made on the website end but customer service made it right and I was happy with the outcome.
Dear Renee,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The most reasonable platform to sell and buy.great customer service!
Dear Sylvia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love my LV purse both of them was definitely thinking about shopping here again
Dear Terrena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great experience item was just as described. I would buy from the company again.
Dear Rebecca,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Could not have been better. Very nice people who answered all my questions. Highly recommend
Dear Kathy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Absolutely horrible company. I'd give them a NEGATIVE 5-Star if I could. I have been a successful eBay seller for over 15 years and have sold over 25,000 high-end items with 100% feedback and Top-Rated Seller status. I wanted to try Vestaire as a seller so I listed 2 items to test (2 brand new high-end jeans with tags. Regular price $200 and I listed for about $60) 2 days later my account gets suspended for "suspicious activity" After 3 weeks of emails they cannot be specific on the reason and refuse to reinstate my account. This is like throwing someone in jail and not telling them why. Something very fishy about this company.
Product was as described and packaged very well. Communication was also very well.
Dear Leslie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The package was lost for a few days, but despite my overreaction you and your team did a great job.
What's more is the Sandro coat was in great condition and well worth the price.
Dear kamill,
Thank you very much for your feedback.
We're sorry to hear that your package was lost for a few days, but we're glad to hear that despite the frustration, our team was able to help you and that the Sandro coat arrived in perfect condition.
We appreciate your understanding and are thrilled that you plan to place more orders with us - we're here to help you with whatever you need!
The Vestiaire Collective team
As a seller, I've found this site to be user-friendly, with tools that make listing and managing products straightforward.
Dear Tsung,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nelisiwe,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team