Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire CollectiveReviews 2,571

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Ruth D.
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This purchase went well, seller sent for authentication quickly. The belt arrived and it perfect, just as described.

Date of experience: November 29, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Ruth,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New Jersey
1 review
0 helpful votes
Follow Conrad Z.
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Like many of the items, the platform and service are high quality.

Date of experience: November 28, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Conrad,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Missouri
1 review
0 helpful votes
Follow Amy V.
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I enjoy this site
December 6, 2024

I enjoy this site. Very easy to use. I just wish it worked on auto posher. It makes it cumbersome to list items for sale. Otherwise great to sell and buy here!

Date of experience: November 26, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Amy,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Louisiana
1 review
0 helpful votes
Follow Brady F.
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I originally bought the same bag from Rebag but it was not in as good of shape as the one I ended up really wanting. When I went to Rebag to ask about a possible exchange before the bag was even shipped they told me they couldn't do that so I had to cancel the order and wait for a refund to my affirm account. I wanted the bag as soon as possible and I found it on Vestiaire Collective and was able to use Klarna instead of affirm. This helped quite a bit and the shipping only took about a week and a half. The bag was in fantastic shape when I got it and the only imperfection, which was shown in the listing, easily wiped off with my finger. So now it's perfect and I'm glad I was able to use Vestiaire Collective!

Date of experience: November 25, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Brady,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Michigan
1 review
0 helpful votes
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It was fast and smooth
December 5, 2024

It was fast and smooth. Cane exactly as described! It was a lovely bag.

Date of experience: November 25, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Holly,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Canada
1 review
0 helpful votes
Follow carolyn E.
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Provide a downloadable authentication certificate with the recipient of every purchase of the purchase is a named designer. The extra fees customers are charged for trust etc. should at the very least include a certificate.

Date of experience: November 25, 2024
Texas
1 review
0 helpful votes
Follow Lanardo C.
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I've bought some very nice authentic items for a decent price and the best part they always look better than the photos

Date of experience: November 23, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Lanardo,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Delaware
1 review
0 helpful votes
Follow Jane J.
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This was my first sale and on any new platform you always wonder what the next steps are. The instructions were very clear how to send my item to New York for authentication and then they shipped it off to the buyer. It was a seamless transaction.

Date of experience: November 23, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Jane,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
1 review
0 helpful votes
Follow joseph R.
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Love this site!
December 3, 2024

Love this site! Very easy to use! Love that it gives most of the fees up front! Quick payouts. Easy listing. One of my favorite sites!

Date of experience: November 23, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Joseph,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow jeffrey P.
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Item shipped from Europe, was authenticated, and arrived in less than 2 weeks from purchase. Item was just as described.

Date of experience: November 23, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Jeffrey,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Maryland
1 review
0 helpful votes
Follow Kelly G.
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This shopping platform is excellent for luxury goods! I have been very impressed with their integrity for sellers/buyers and scrutiny of goods being sold.

Date of experience: November 22, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Kelly,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Massachusetts
1 review
0 helpful votes
Follow connie H.
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Seller the best very well packaged and backpack in perfect condition thank u

Date of experience: November 21, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Connie,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Nevada
2 reviews
0 helpful votes
Follow john A.
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The best app so far to sell and buy preloved luxury items. Authenticity are at the atmost excellent service they have.

Date of experience: November 20, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear John,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Missouri
1 review
0 helpful votes
Follow april U.
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Item arrived in a timely manner and was exactly as described.

Date of experience: November 19, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear April,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
1 review
0 helpful votes
Follow stephanie J.
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Seller was awesome
November 29, 2024

Seller was awesome. Came wrapped very carefully. Sent a note and a little thankyou gift.
Very wonderful experience.

Date of experience: November 19, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Stephanie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow victor P.
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Item as described
November 29, 2024

Item as described. Quick ship out after purchase. No issues!

Date of experience: November 19, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Victor,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Panama
1 review
0 helpful votes
Follow elena V.
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In my case as a seller the whole process from publishing to selling is almost seamless, all has been great thus far.

Date of experience: November 9, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Elena,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Maryland
2 reviews
1 helpful vote
Follow Pam S.
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This company has deteriorated and is in the gutter. They initially claimed the were only a high end seller only listing designer items Gucci, Louie Vuiton, etc. They will now sell ANYTHING in any condition. They are desperate. Check the Better Business Bureau - they have HUNDREDS of unanswered and unresolved complaints. Google them for reviews and again hundreds of complaints. They have disabled their support email and removed their phone number for the NY office (I put it back) but they don't answer and when they did answer, a recording refers callers to the chat on the website and they don't even give the website address as is usual. But the chat is useless and only has auto responses. I just recently joined them and sold 6 items with very good reviews. Just sold another item, a Moschino belt, and the buyer returned it saying it was not the color I advertised, pink not red, but my pictures clearly show red and I think it didn't fit so the buyer lied. They did not investigate and said on the bad review to send pictures but there is no way to do that since they have disabled their email and phone and the chat is useless. I did email their PR email and it is disabled. I also tried their professional seller email also disabled. They cancelled the sale since that is easier than investigating. I put a bad review on another site and again Vestiaire answered to send them pictures - I repeatedly asked for an email address to send the pictures but no response. They can easily contact me through my email address that is on my profile but they never did. BTW, I am a 5 star seller with hundreds of sales on other websites with no complaints and no returns.

Date of experience: November 8, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Pam,

Thank you for bringing this to our attention, we highly understand your situation.

For your information, we would like to tell you that the buyer has claimed as she received a different item, and she confirmed that the belt was supposed to be red, white and black. Due to that, our team allowed her to return the item to you.

In this case, when you receive the item, and if you see that it does not match the item you shipped, please feel free to get back to us, and provide us with the pictures of the item before you shipped the item, as well as you received it back. This will help us to investigate more.

Thank you so much for your kind collaboration.

We wish you a lovely day!

Kind regards,

The Vestiaire Collective team

Louisiana
1 review
0 helpful votes
Follow kristina N.
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It's been so nice and professional
November 18, 2024

It's been so nice and professional. Love shopping on here and working with this company. They are very honest and helpful.

Date of experience: November 8, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Kristina,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Canada
1 review
0 helpful votes
Follow Kanata H.
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Very professional with quality service
November 15, 2024

Very professional with quality service. I am satisfied. Thank you!

Date of experience: November 5, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Kanata,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team