Vestiaire CollectiveReviews 2,570
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
Unique Vintage
Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Seller shipped item on last day before sale would be automatically be canceled. Now, Vestiaire keeps telling me there's a problem, but won't tell me what the problem is or when (or if) I can expect to receive the item.
*I paid immediately and completed all customs paperwork.
Vestiaire charges a fortune for their "services", but so far they have not earned those fees.
Then item was not as described and customer support did not adequately remedy the situation.
Dear Lydia,
Thank you for bringing this to our attention.
Firstly, we regret to hear that the Chloé Faux leather crossbody bag you received is not as described.
We would like to reassure you that the safety of our community remains our main focus, and we take this matter very seriously. We would like to reassure you that ensuring conformity and authenticity is our top priority.
However, upon careful verification, our team conducted a second inspection of your Chloé Faze leather crossbody bag and found that the item is compliant with the seller's description and photos. The item has been put back on sale under your account, and as soon as it is sold, you will receive your payment.
We apologize for any inconvenience this may have caused you. Please do not hesitate to chat with us for more information about this.
Warm regards,
The Vestiaire Collective Team
It's a respectable website that you feel you are protected for your purchases
Dear Mireille,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The item I purchased was counterfeit, and their authentication service caught it. Thank you!
Dear Michelle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Vestiaire does a good job of managing purchase; authentication and delivery of a purchased item. They've improved their process over the past few years.
Dear Gail,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Excellent transaction. The handbag was carefully inspected & authenticity confirmed, so I felt like I had a team of experts on my side to ensure I was receiving what I'd paid for!
Dear Allison,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Love everything! Great prices on high-end, designer & luxury pieces. Easy purchase and return process. My favorite place to splurge and still save money.
Dear Pamela,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Que abrirán su servicio para Colombia y así yo poder hacer mi envío directo y también poder vender mis artículos.
También me gustaría que las comisiones por comprar fuera de USA no fueran tan altas
Estimado/a María,
Le agradecemos por tomarse el tiempo de compartir su opinión con nosotros 😊.
Comprendemos su interés en ampliar nuestros servicios a Colombia para el envío directo y la venta de sus artículos. Tenga la seguridad de que cualquier actualización al respecto será anunciada tan pronto como esté disponible.
En cuanto a las tarifas para comprar fuera de USA, le recomendamos revisar el proceso en los siguientes pasos: Centro de Ayuda > Comprar > Envío y entrega > General. Esto le proporcionará información más detallada.
Agradecemos su comprensión y estamos a su disposición para cualquier duda o consulta.
Esperamos verle pronto y le deseamos un feliz día.
El equipo de Vestiaire Collective
The headline on their website clearly states "10% off your first order" without any asterisk, terms and conditions, or a link to view any limitations. My order total was $2684.69 and they only applied $50 off, which is clearly not 10%. Their customer service later said this offer is "capped at $500", but that doesn't appear anywhere that the buyer can see. This is clearly false advertising, misleading and shady business practice!
Dear Chris,
Thank you for bringing this matter to our attention. We fully understand your concerns regarding the voucher applied to your order.
Please be advised that the WELCOMEVC code offers a 10% discount under the following conditions: it is valid for the first purchase only, the currency must be either USD or CAD, and the total cart amount must be less than $500. However, in your case, the Brown Tom Ford Vest exceeds $500, so the discount is capped at $50.
We apologize for any inconvenience this may cause. We hope this clarifies your request. Should you have any further questions, please do not hesitate to contact us.
Wishing you a wonderful day!
Kind regards,
The Vestiaire Collective Team
They do their job well. So far they authenticated and inspected all items satisfactory
Dear Alen,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It was efficient and smooth. And I always enjoy my shopping experience.
Dear Quiana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent. They were quick in resolving the issue and provide explanations and following up.
Dear Rosmary,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I got an excellent deal with a very clean preloved bag, thank you! I will always shop here cos of this wonderful customer service
Dear Toyin,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great bag, just as described, thank you! Appreciate the fast shipping too.
Dear Nicole,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Vestiaire Collectives is the best! I discovered it a month ago and am absolutely obsessed! I bought my first Manolo Blahnik's my first Christian Louboutin's! I never knew what it was to have luxury brand shoes. I thought shoes are shoes! What a rude awakening! I just never know better until now. I love that I get to buy them in great condition some new at great prices from some fabulous sellers! The process is seamless and customer service is amazing! This is a five stars experience across the board!
Dear Elle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Good customer service. They update me when it will be delivered
Dear Funmi,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great communication and updates about order! Very organized and professional experience! Fast shipping!
Dear Crystal,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Pretty alright actually.
Got cuteass $#*! & every1 was chill.
Was able 2 cancel when i had 2
& basically everything worked
Dear member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Super fast and reliable 👌.I just came across this app and I must say is good 👍
Dear Mercy,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This purchase went well, seller sent for authentication quickly. The belt arrived and it perfect, just as described.
Dear Ruth,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Suzanne,
Thank you for bringing this matter to our attention.
Upon verification from our end, we found that the item Louis Vuitton Keepall leather 48h bag was shipped out from our warehouse to you. Upon following up on your case, we discovered that the US Customs requires an importer number from you in order for the courier to deliver your item.
We understand that you have already filled out the form, and it has been transferred to the transporter. We would like to inform you that we are personally following the progress of this inquiry, and we will keep you updated via email as soon as there is any available feedback. We hope this item will be delivered to you soon.
We kindly ask for your patience and understanding during this process.
Thank you for your cooperation.
Kind regards,
The Vestiaire Collective Team