Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire CollectiveReviews 2,572

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Joseph S.
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Smooth transition
July 15, 2024

Smooth transition. Great transaction. Seller's inventory impressive. Hopefully, my next purchase with seller though VC should and/or would peek my interest. Thanks, again,

Date of experience: July 5, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Joseph,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Texas
1 review
0 helpful votes
Follow Allyson L B.
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My experience with the Vestiaire App has been fabulous. I have had complete success and satisfaction, both buying and selling. I rate the Vestiaire Collective very highly.

Date of experience: July 1, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Allyson,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow Dayne S.
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Incredible Service order was delivered days earlier than expected!

Date of experience: July 1, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Dayne,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
1 review
0 helpful votes
Follow luciana I.
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I have got an amazing experience at VCA Inc.
The website is an easy search and the products are reliable.

Date of experience: June 30, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Luciana,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow Min A.
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Good quality items & good services! Love it!
I'll keep buying items here.🥰

Date of experience: June 29, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Min,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Mexico
1 review
0 helpful votes
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Very good experience, I have used the app for sometime and I recommend it.

Date of experience: June 28, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Viviana,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
2 reviews
0 helpful votes
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This was a great purchase experience. Notifications were on point and it made you feel secure in receiving the items you purchased. The clarity on the site is extremely impressive.

Date of experience: June 27, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Monique,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
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Outstanding great amazing superb excellent incredible beautiful

Date of experience: June 27, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Francisco,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Portugal
1 review
0 helpful votes
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Scammed/Stolen at Vestiaire Collective
July 6, 2024

I was scammed and stolen at Vestiaire Collective. My account had suspicious login activity and access was blocked for 3 days. During this blocking period, I stopped receiving communication emails from the platform and someone changed my personal data, including my bank account to receive sales payments. The account was reactivated and no one informed me that the data had changed. Now my last payment ended up in another account that isn't mine. Vestiaria doesn't even respond to me in chat, but responds on other platforms, and when they finally respond, doesn't match the topic and changed the subject, which suggests that they don't want to resolve the problem. How can a blocked account make changes to personal data? This is an inside job! If they still don't answer me or don't resolve this by the end of this week, the next step is the authorities and social media! I want my money! To this day (10/07/2024) this has still not been resolved by them.

Date of experience: June 26, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Rita,

Thank you for bringing this to our attention. We highly understand your situation.

So, after checking from our side, concerning this issue, we want to inform you that, this case has been transferred to the service concerned, and they are still working on it, in this case, we kindly invite you please to be patient, our team will always get back to you as soon as possible.

We apologize for the inconvenience that might be caused.

Appreciate your understanding,

Kind regards,

The Vestiaire Collective team

Virginia
2 reviews
0 helpful votes
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Always great customer service with this company. They are patient and responsive.

Date of experience: June 26, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Jennyfer,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
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Love!
July 4, 2024

Love! I love how fast and efficient this company is. I love searching for new loved items

Date of experience: June 24, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Jose,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

South Carolina
1 review
0 helpful votes
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Easy
July 3, 2024

Easy. From shopping to payment to shipping. Everything was easy. Very satisfied.

Date of experience: June 23, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear kimberly,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
3 reviews
0 helpful votes
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I Enjoy purchasing items from this website they're authentic they're real and when I can get it for a really good price I'm really really happy and all of the sellers are very easy to work with some matter of fact I have I think three pairs of Versace tennis shoes that are brand new barely worn that I need to sell. I just have to learn how to do it.

Date of experience: June 23, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Lisa,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Ohio
1 review
0 helpful votes
Follow Marelynn D.
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I had I really good experience with this app. My seller took longer to ship but I received exactly my product.

Date of experience: June 21, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Marelynn,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Arizona
1 review
0 helpful votes
Follow Jerusha L.
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This experience was positive but prior experience last yr where I was sold a fake Fendi Spybag was not.

Date of experience: June 18, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Jerusha,

Thank you for sharing your feedback with us. We are pleased to hear that your recent experience was positive and that our team was able to assist you with the shipping process.

However, we are deeply sorry to learn about your prior experience last year with the purchase of a counterfeit Fendi Spybag. We understand how disappointing and frustrating this must have been for you, and we apologize for any inconvenience it caused.

Please know that we take such matters very seriously and continuously strive to improve our authentication processes to prevent such incidents. Your feedback is invaluable in helping us enhance our services and ensure a better experience for all our customers.

If you have any further concerns or require additional assistance, please do not hesitate to reach out to us. We are here to help and ensure your satisfaction.

Thank you for your understanding and for being a valued member of our community.

Best regards

The Vestiaire Collective team

Illinois
1 review
0 helpful votes
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Great selection and love access to fashion from around the world!

Date of experience: June 18, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Elizabeth,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Washington
1 review
0 helpful votes
Follow Faye G.
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My first sale on the app
June 27, 2024

Once something sells the process is pretty easy. There are a few negative aspects to the app. Obviously high end designer items gets the majority of attention from the app. And I don't like the wait time between someone making and offer accepting an offer. I have had 8 offers I accepted with no sale. So my item was basically off the market for 2 days while someone just let it sit with no intentions of purchasing. I do not like that at all. They should have at MAXIMUM 3 hours.

Date of experience: June 17, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Faye,

Thank you for sharing your feedback with us. We appreciate your insights and value your experience on our platform.

We are glad to hear that you find the selling process straightforward once an item is sold. However, we understand your concerns regarding the attention given to high-end designer items and the wait time between accepting offers and finalizing sales.

We acknowledge that the current policy of allowing buyers up to 48 hours to complete a purchase after an offer is accepted can be frustrating, especially when the transaction does not proceed. We appreciate your suggestion to reduce this wait time to a maximum of 3 hours, as it would help ensure that items remain available to serious buyers and reduce unnecessary delays.

Your feedback is crucial in helping us improve our platform, and we will certainly consider this suggestion as we work to enhance the user experience. In the meantime, please feel free to reach out if you have any additional questions or concerns.

Thank you for your understanding and for being a valued member of our community.

Best regards

The Vestiaire Collective team

New Mexico
1 review
0 helpful votes
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The app is easy to use and friendly. I like that it tells me exactly how much I'm going to make when I set the price. I have had the same items listed on eBay with no sales.

Date of experience: June 17, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Margo,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Wisconsin
1 review
0 helpful votes
Follow Loom A.
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Selling was super easy
June 27, 2024

Selling was super easy. You have people worldwide looking at your listings. Vestairie doesn't allow fast fashion brands, which really holds the integrity of this company especially in terms of sustainability.

Date of experience: June 17, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Loom,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Maryland
1 review
0 helpful votes
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Efficient selling process
June 26, 2024

Efficient selling process. Not much effort required of the seller beyond initial set up.

Date of experience: June 16, 2024
Customer C. Vestiaire Collective Rep
over a year old

Dear Katherine,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team