Vestiaire CollectiveReviews 2,570
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This was my first time shopping on this site. I was shopping for my granddaughter. I have purchased for her in the passed LV bags. I have not bought overseas before and was not aware of the custom charges. I was a bit surprised!
Very satisfied with my shopping experience! Love the item. Shipping and process was seamless.
Dear Chantel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have not yet received the item. Hoping it is due to the holiday hustle.
Dear Antoinette,
Thank you for taking the time to share your feedback with us.
We understand your concern regarding the delay in the delivery of your item. Upon reviewing the shipment, it appears that the seller has not yet shipped the package.
Please be assured that we are keeping the seller informed about the shipment status every time they log into their account. However, if we do not receive any update by December 23, we regret to inform you that the sale will be automatically cancelled after 24 hours, and you will be fully refunded.
Thank you in advance for your kind understanding and patience.
We wish you a lovely day ahead and hope to see you again soon!
Best regards,
The Vestiaire Collective Team
Very helpful especially when my package was delayed at DHL customs, they followed up with me to ensure that I received it
Dear Nassim,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Extremely slow shipping. I purchased on 12/6. Today is 12/20 and I have no idea when my order is arriving. Tracking information is vague. Very unhappy with this service.
Dear Whitney,
We thank you for taking the time to share your feedback with us.
We understand your concern regarding the delay of the delivery. Upon reviewing the case, please be informed that you have chosen the delivery with authentication. This delivery includes a physical inspection, which takes place in our warehouse, before being delivered to you.
In order for you to get more details about the estimated delivery date, please review our process in the FAQ here: Help Center > Buying > Shipping & Delivery > Order tracking.
Regarding the tracking, please be assured, it remains updated. The item had been checked, and now shipped to you. If you would like to get more details, do not hesitate to get back to us.
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My order was cancelled by the seller about a week after I placed the original order. This is the second order I have had cancelled of two orders I have tried to place.
Dear Julie,
Thank you for bringing this to our attention.
We are terribly sorry to hear that your order for the item Rouje Gabinette mini dress were cancelled, we highly understand your situation.
For your information, we would like to tell you that we are unable to cancel the order, only the seller can do it in their side. Indeed, you can simply contact the seller in order to know the reason of the cancellation.
Just so you know, the seller’s status will be negatively impacted by this cancelled sale, and any seller badge they hold could be withdrawn.
As we could see, your refund was already issued, and it should be reflected under your bank account within 5 working days. Thank you for your kind collaboration and understanding.
We remain available for further assistance.
Kind regards,
The Vestiaire Collective team
Perfect experience. Product received was as posted by seller. Love shopping my vintage pieces here.
Dear Annye,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The process of buying was super easy. It didn't take long to receive my product after the QU check.
Dear Jennifer,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I bought something and the supplier denied it. What's the point of straight up purchasing it and the owner denying if especially if there is no other bid on it?
Dear Jeffrey,
Thank you for taking the time to share your feedback with us.
We regret to hear that your order was cancelled after placing it. Upon reviewing the case, it appears that the payment for this wallet failed, which explains the immediate cancellation of your purchase.
In this case, we suggest renewing the payment or using another payment method. If you continue to experience issues with the payment, please do not hesitate to get back to us.
We wish you a lovely day ahead and hope to see you again soon!
Best regards,
The Vestiaire Collective Team
Fue rápido y fácil me gustó mucho, desde hace tiempo quería comprar
Dear Veronica,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Arrived earlier than expected. In great condition. I live the color and can't wait to wear them.
Dear Member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Seller never responded or shipped item. Very disappointed.
Dear Julien,
Thank you for taking the time to share your feedback with us.
We understand your concern regarding the delay in the shipment and the frustration of not receiving any information from the seller.
Upon reviewing the case, we found that the item remains unshipped, and today is the time limit. If we do not receive any update regarding the shipment, the sale will be automatically cancelled within 24 hours. Subsequently, your refund will be issued to the same payment method you initially used.
We remain available should you require further assistance.
We wish you a lovely day ahead and hope to see you again soon!
Best regards,
The Vestiaire Collective Team
Item arrived in better condition than listed. It also arrived quicker than expected from the UK to US. The only thing I was lacking was actual garment measurements. I messaged the seller several times to no avail. I hesitated purchasing for a few weeks because of this. In the end I took a chance and it all worked out beautifully.
Dear Heather,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Seamless transaction, the package arrived before scheduled delivery date. Great quality
Dear Brooke,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My purse was shipped the same day that I purchased it. It arrived very quickly and it was just as described. Very happy and I love my new bag.
Dear Monique,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have not received the product. It appears to be lost. And I have not received a refund. I bought it as a Christmas gift and no one has followed up with me about it. Very frustrating.
Dear Andrea,
Thank you for bringing this matter to our attention.
We highly regret to hear that you're still without response regarding the claim that has been opened with the carrier concerning your item Brown Louis Vuitton Leather key ring.
Upon verification, the claim has been opened with the carrier. We are currently waiting for their conclusions.
To give you an idea, the carrier takes an average of 20 days to inform us of the conclusions of the investigation, however, it is possible that this may take up to 30 days.
Our team is personally tracking on the progress of the investigation.
We understand this is a frustrating process, and would like to thank you for your patience. Rest assured, we will do everything we can to resolve this as swiftly as possible.
We remain at your disposal if needed,
The Vestiaire Collective team
So far the app is easy to use. Just a little confuse about how it works when multiple offers are received and if it's ok to accept all and whoever completes the purchase is the one who gets item?
Dear Ana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I had a great overall experience. I received my order and it was exactly as advertised. I'm very happy with the ship time and service.
Dear Colleen,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The item arrived on the indicated day and looks exactly as shown on the various photos. Very happy.
Dear Susanne,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Love the glasses! Came just in time! Good experience all around :)
Dear Lexie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lyndee,
We thank you very much for taking the time to share your feedback with us 😊
We understand your concern regarding the customs fees. Please be informed that the price detailed of your item are visible during your checkout process. You can as well review this process in our FAQ here: Help Center > Buying > Checkout & Payment > Customs, Fees & VAT.
Thank you for your understanding, we remain available should you require further assistance.
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team