Vestiaire CollectiveReviews 2,570
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great experience with description, price and quality, and quick shipping
Easy negotiating and buying process. Bag is just as presented. Would buy from this seller again.
Dear Verta,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
From start to finish the transaction was smooth. I received it in timely manner and the item was A+
I would recommend this seller.
Dear Michelle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
As a seller I was disappointed to see that if a shopper wanted to buy 2 or more items from my shop they should not have to pay 2 fees. Maybe for every additional item add $x.xx
How can I give a rating when I haven't even received my purchase!😕
Dear Michael,
Thank you for your feedback. We are deeply sorry to hear that you have not yet received your order. We understand how frustrating this can be and share the same feeling.
Please be informed that Vestiaire Collective takes such matters very seriously, and we are committed to resolving this issue.
Regarding the shipment process, please note that the carrier is fully responsible for managing the delivery once the item is shipped. We are unable to intervene directly in the process as long as they provide us with updates every 48 hours.
Upon checking on our side, we found that the shipment process has been delayed due to the carrier's inability to provide timely updates. Consequently, we promptly initiated an investigation to address the situation.
The investigation aims to locate the item and determine liability. According to the latest update from the carrier, the item has been located and is already on its way to you, with the lasted update provided today. You can track the item now on your app.
We understand the importance of providing a rating, which reflects your experience on our platform. We recommend providing your rating once your item arrives so you can base it on your overall experience. This allows you to give a more complete and fair review.
Thank you for your kind cooperation and patience. If you have any further questions, please do not hesitate to get back to us.
We hope to see you again on Vestiaire Collective.
Best regards,
The Vestiaire Collective team
I did not get and updates on the shipment status. It has taken a long time for my order to ship. I will never order from Vestiaire Collective again.
Dear Lydetra,
Thank you for bringing this to our attention.
We are really sorry to hear that you have not received any update about your item yet.
Upon further investigation regarding the Christian Louboutin Cloth heels (ref. 35893745), we have found that the item is still on the way to us since you placed the order with authenticated shipping. Once we receive the item, our expert team will require 2 to 5 working days to verify and ship it to you. You will be notified with the tracking number as soon as the item is dispatched.
We appreciate your understanding and patience during this process. Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
The Vestiaire Collective Team
Gorgeous jacket I saw in Aspen and regretted not purchasing. Perfect condition and a fraction of the price.
Dear Moira,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Everyone was communicative and helpful. It was my first purchase through this app, but will not be my last.
Dear Paige,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Still have not received my item that I purchased on Dec. 1,2024.
Dear Bud,
Thank you for bringing this to our attention.
We are really sorry to hear that you have not received your order yet.
After further investigation, we have found that the shipment of your item is currently on hold due to customs clearance. To solve this problem, we ask you to provide the following documents to the carrier:
• Name and address of the manufacturer
• Manufacturer identification code (MID)
We thank you for your understanding and cooperation in this matter. If you need further assistance, please do not hesitate to contact us.
Sincerely,
The Vestiaire Collective Team
I was looking for an usual shoulder bag and found a gucci purse in my price range that popped. Transaction was easy and the item was as represented. I got the item in a very short time.
Dear Donna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have yet to receive my order though my credit card has been charged, I believe. Ordered it well over a week ago and no shipping notification yet.
Dear Lauren,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience caused by the delay in receiving your shipping notification.
Upon further investigation regarding the Plein Sud Silk shirt (ref. 47909027), we have found that the item is still on the way to us since you placed the order with authenticated shipping. Once we receive the item, our expert team will require 2 to 5 working days to verify and ship it to you. You will be notified with the tracking number as soon as the item is dispatched.
Please rest assured that we will make it as soon as possible.
We appreciate your understanding and patience during this process. Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
The Vestiaire Collective Team
Dress is in great condition. Very good value.i am pleased with the purchase and transaction.
Dear Denice,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The bag I received had 2 marks on it which were not mentioned in the description and NOT shown in the pics. And still I paid for authentication and whoever authenticated it said the bag was as described and photographed.
Dear Diedra,
Thank you for your feedback.
We are really sorry to hear that your item is not as described.
In this case, we kindly inform you that you have 72 hours after delivery of an item to report issues via chat or email. After checking, we see that your Valentino Garavani Rockstud leather clutch bag (ref. 50025451)was delivered on 16/12/2024, thus exceeding the 72-hour window. Unfortunately, this means that you can no longer open a claim for this item.
However, if you do not wish to keep the bag, you are welcome to relist it under your account. For more information on how to relist an item, please visit our dedicated article: https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item.
Thank you for your understanding.
Best regards,
The Vestiaire Collective team
Excellent, I was referred to this company and would definitely use them again.
Dear Leigh,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always a great experience shopping here. The authentication process goes quickly and shipping is fast. I have no doubts about my purchases being authentic or in the condition described - which in my experience has been great.
Dear Tara,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Just great overall experience. Timely shipping. Verification process straightforward. App is easy to use.
Dear Marshall,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Beautiful bag and very fast shipping. Very excited about my purchase.
Dear Katherine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The shoe was in perfect condition 👌 my granddaughter is going to love them.
Thank you so much!
Dear Maria,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Despite buying the product at the asking price, it took over 1 week to ship. I contacted the seller several times with no response. By the time it was shipped, it was found to be containing mold, so the bag was NOT as advertised.
Dear Sean,
Thank you for sharing your feedback with us.
We are really sorry to hear about the delay in shipping your item, and the fact it was not complaint.
In this case, we kindly inform you that the seller has 7 days after confirming an order to ship it. If not, the sale will be automatically cancelled by our system.
After further checking, regarding the Juicy Couture Leather handbag (ref. 50452554) we kindly inform you that as the item is found as not described, it was returned to the seller and order was cancelled, as a result of that your refund has been issued under your account 20/12/2024, please note that it will be reflected within 5 working days.
Due to this cancellation, you can be sure that it will negatively affect the seller’s performance.
We hope you find a similar article on our platform.
Thank you for your understanding.
Kind regards,
The Vestiaire Collective team
Best shopping experience ever! Safe and secure website, fast shipping and great customer service. I had a question and opened a "chat", I was expecting a long wait time but took less than 2 minutes from start to finish. Also, they inspected the purse and gave me a certification of authenticity. Thank you!
Dear Sandy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very quick and easy process, amazing quality item that I purchased will most definitely be buying more soon from this website.
Dear Alexandria,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team