Vestiaire CollectiveReviews 2,570
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great and fast service, great overall experience!
My order was supposed to be delivered on 12/18/2024, but we are now 12/24/2024 and the item that I purchased still did not arrive. I will think twice before ordering from Vestiaire Collective again!
Dear Véronique,
We thank you for taking the time to share your feedback with us.
We regret to hear that your order was not delivered yet, and the estimated delivery date was already passed. Please be assured, we will escalate your case to the relevant team in order to open an investigation. We will get back to you via email. Do not hesitate to get back to us should you require further assistance.
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Looking through the extensive listing of Prada was easy and there were so many I loved, until I found the perfect handbag in the perfect color. I have never splurged on something something so expensive just for me, but I am so happy I did and I will be proud wearing it.
Dear Carole,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I have purchase multiple times and have not been disappointed I appreciate the timely turn around time and service
Dear Crystal,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy to find what I was looking for with effective filters and search tools. I love Vestiare for seeking specific vintage and older designer items.
Dear Sarah,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It has been a week. I have had zero outreach from my seller. Nothing shipped.
Dear Shawn,
Thank you for bringing this to our attention.
We deeply regret to hear that your order Prada Monolith leather boots has not been shipped. Please know that we take such matters very seriously, as your satisfaction is our top priority.
Upon verification, we have confirmed that the seller shipped your order on December 19,2024. It is currently on its way to you under the following tracking number: UPS/ Tracking number 1Z532EF49114508838.
If there are no updates on the tracking status for more than two working days, we kindly invite you to contact us directly via chat or email. We will be more than happy to assist you further.
Your understanding and patience are greatly appreciated.
Best wishes,
The Vestiaire Collective Team
It was okay as described.but I didn't get the 10%off as a first time buyer
Dear Beatrice,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I purchased a bag on Vestiaire that was advertised as being located in France, but it was shipped from Bulgaria. Despite filtering for items from specific locations (France), the platform confirms that this is allowed and can happen. They told me there is nothing wrong that seller ships the item from a different country.
When I contacted Vestiaire about this clear discrepancy, they questioned my claims and told me I made it up and the bag was never advertised as located in France. Even though the admitted the seller operates both in France an Bulgaria.
Their buyer protection failed completely. Even though their policies state refunds are issued for non-conformity, they refused to act. This platform lacks of transparency and accountability is unacceptable.
If you care about accurate listings and reliable protection of your purchase, avoid Vestiaire.
Dear Nikola,
Thank you for bringing this matter to our attention. We fully understand your situation and sincerely apologize for any inconvenience caused.
We regret to hear that the location of your item did not meet your expectations. Please note that the item's location is not required to be included in the item description. Returns can only be processed if the item does not match the seller's description or if there are concerns regarding the authenticity of the received item.
The Camel Saint Laurent Loulou leather crossbody bag you purchased was sold through authenticated shipping, meaning it underwent a physical inspection by our team before delivery. As the item meets our standard brand criteria and matches the seller's description, it was deemed compliant and authentic by our team.
We have noted that this item has already been relisted under your account. Once it is sold, you will receive a new shipping label to ship the item at no additional cost.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Please do not hesitate to contact us for further assistance.
Kind regards,
The Vestiaire Collective Team
Very good and very quick to send out to me: very nice packaging that was secure and item was exactly as described
Dear Sammy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Thanks to Vestiaire I was able to dress in aspirational brands that were out of my financial capacity or willingness to pay such amounts. It also allowed me to efficiently shop online multiple brands and various styles of clothing. A huge fan of Vestiaire!
Dear Pedro,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I placed my order almost 3 weeks ago and my sweater still hasn't arrived :( support has been responsive but there's not much they can do
Dear Gabby,
Thank you for reaching out and sharing your experience.
We are really sorry to hear that you have not received your order yet.
After further checking regarding your Balzac Paris Wool cardigan (ref. 49655022), we kindly inform you that the carrier's site was updated yesterday and the item is still on its way to be delivered to you. We ask for your kind patience during this time.
Please rest assured that you will be notified as soon as the item is delivered.
Your understanding and patience are highly appreciated.
Kind regards,
The Vestiaire Collective team
I was very excited to have found a jacket I have been looking for for a long time. I did not know what to expect from the shipping since it was coming from another country but I took the plunge. And then I received a cancellation email. I am confused as to why. I have used other secondary sales platforms and this has never happened. It was canceled by the seller for not having the item, then there should be a feature for sellers to switch the items the have listed to "not sellable" or to be deleted.
This was my first experience with Vestiaire and I can't say it makes me want to shop here.
Dear Samantha,
Thank you for your feedback. We apologize for any inconvenience caused by the cancellation of your item, especially knowing it is your first order on our platform. We truly understand your frustration and empathize with the situation.
Your satisfaction is very important to us. As a reminder, sellers are given a 7-day window to ship your order; otherwise, it will be canceled automatically. In this case, the seller failed to ship the item on time as they no longer had it available.
We appreciate your suggestion regarding the ability for sellers to mark items as "not sellable" or to delete them. Currently, once an item is sold, no modifications can be made. It is the seller's responsibility to ensure that the item listing under their account are available and ready to be shipped once sold.
Each listing should reflect the availability of the item. Please note that cancellations negatively impact a seller's rating and may lead to restrictions on their account activity. We strongly discourage this practice to avoid cancellations.
Thank you for your understanding. If you have any further questions or need assistance with anything else, please do not hesitate to ask. We hope to better serve you in the future.
Best regards,
The Vestiaire Collective team
If you're looking for a reliable platform to buy and sell, this is definitely the place to go. The quality control is impressive, ensuring that products meet high standards, and the customer service is top-notch. Any questions or issues are addressed quickly and professionally, making the overall experience smooth and hassle-free. Whether you're buying or selling, you can trust that you'll be treated with respect and fairness. Highly recommended!
Dear visara,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
No communication with seller, never returned my messages. But item is beautiful, well priced and shipping was fast.
Dear Julie,
Thank you for your feedback, we apologize for the lack of communication from the seller. We understand how frustrating this can be and appreciate your patience.
It is possible that the seller was busy and unable to respond to your messages in time. We are glad to hear that you are satisfied with the item, its price and fast shipping.
If you need further assistance or have any additional questions, please do not hesitate to contact us. We are here to help and ensure a positive experience for you.
Thank you for your understanding and feedback.
Sincerely,
The Vestiaire Collective team
Product was in excellent condition and was received in a timely fashion
Dear Rashaad,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Purchased item and seller never followed through.
Vestaire refunded the purchase but you need to do a better job vetting your sellers.
Dear Cindy,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent purchase.
In this case, we kindly inform you that once an order is confirmed, the seller has 7 days to ship the item. If the item is not shipped within this timeframe, the order will be automatically canceled by our system, which is why you received a refund. We assure you that this cancellation will negatively impact the seller's performance, and we are continuously working to improve our vetting process.
We are truly sorry for the disappointment this has caused. We hope you will find a similar item on our platform that meets your expectations.
If you need any further assistance or have additional questions, please do not hesitate to reach out. We are here to help and ensure a better experience for you in the future.
Thank you once again for your understanding and feedback.
Best regards,
The Vestiaire Collective team
The package arrived well, I loved the bag, however there was an "old" smell to it.
Dear Michele,
Thank you for your feedback, we are glad to hear that you loved the bag, we are really sorry to hear about your concerns about the old smell.
In this case, we kindly inform you that you have 72 hours after delivery of an item to report issues via chat or email. After checking, we see that your Louis Vuitton Speedy leather handbag (ref 49938591) was delivered on 12/12/2024, thus exceeding the 72-hour window. Unfortunately, this means that you can no longer open a claim for this item.
However, if you do not wish to keep the bag, you are welcome to relist it under your account. For more information on how to relist an item, please visit our dedicated article: https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item.
Thank you for your understanding.
Best regards,
The Vestiaire Collective team
The process was smooth and effortless. You can trust the service and make purchases with confidence. I especially appreciated that the delivery required a signature, which was automatically handled.
Dear Melody,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have not received my item. The item has been returned to the sender and customer service representatives are refusing to give me my money back. I needed it for a specific occasion and that occasion has now passed. I don't want the item resent, I want a FULL REFUND.
Dear Raniya,
Thank you so much for bringing this to our attention.
We are really sorry to hear that you have not received your item yet.
After further checking, regarding the Chanel Boy leather crossbody bag (ref. 49136419) we kindly inform you that the carrier has requested some documents from you for successful delivery of your item, however, as you were not able to send it, the item was returned to us and relisted under your account.
In this case, please be assured that that once the item is sold then shipped, your payment will be issued under your account the next working day, this will have a very good impact on your profile as a seller.
Thank you for your understanding upon this matter.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
I am very satisfied to make purchases on your website, your service is very professional.
Hope you continue the quality of your service. Thank You.
Dear Eleazar,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Todd,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team