Vestiaire CollectiveReviews 2,570
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm extremely dissatisfied, I haven't received my purchase, uncertain if I will ever receive it and uncertain if I'll get a refund, so now I'm completely screwed! No merchandise and no money!
I love my purchase! It's exactly what I wanted. It came in a very quick manner. I got it before I expected to.
Dear member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Definitely OFFICIAL, Everything came as it was described, Also a Great App with Fast Notification about my Order. Also I paid the extra 15 for Quality and Control. WORTH IT.
Dear Jonathan,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love the option to physical authentication! Makes me feel better about buying second hand which I'm trying to do more of.
Dear Mandy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was productive and efficient. My package even arrived early despite its origin being overseas
Dear May,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The item was as expected and accurately described. The shipping time and cost was longer and more expensive than I would expect- over $20 for shipping on an item domestically (US to US) to arrive a week later (product was already at the Vestaire warehouse)
The item was exactly what I was looking for- Ty to the seller.
Dear Tina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was very pleased with the condition of my purchase. It was exactly as described, and I did receive it in a timely manner also.
Dear Kandy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very happy with quality of products, variety and speed of shipping.
Dear Dclocal,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The site is fairly easy to navigate. My shipment was not easy to receive, I had to call Fed Ex several times to get things straightened out. I also needed to reach out to Vestiaire via email only, which made the process that much harder and longer as far as clearing up my shipment problem.
I have listed an item for sale, and I have not been clear on lowering the price when I do not have any offers. I understand that people can make bids but I don't see the bids?
Dear Jod,
Thank you for sharing your feedback with us.
We sincerely apologize for the difficulties you have encountered with our platform.
Upon further review, we can confirm that your Louis Vuitton Pochette Accessoire cloth handbag has been successfully delivered to you.
Regarding the price drop of your items, please note that our system automatically suggests price reductions. However, you are not obligated to follow these suggestions and may set your own price. Additionally, during certain campaigns, item prices may be reduced, and you might have mistakenly participated, resulting in the decrease in your item's price.
We apologize once again for the delay in resolving your issue. If you have any further concerns, please feel free to contact us. We are here to ensure you have the best possible experience in the future.
Kind regards,
The Vestiaire Collective Team
Absolutely DREADFUL, and this terrible experience follows on the heels of my last order - an R13 blazer sold in "Very Good Condition - which arrived with split internal seams.
Last night's "Customer Service" chat was painful: super slow responses, incorrect information such as the rep saying my missing shipment was last tracked on 12/12 over & over when the tracking info supplied showed 12/10. My request to have my fees reimbursed while the investigation they said was required is underway met with a response that was a link to your Authorization Policy info...which, funnily enough, stated the fee is $15 and my order was charged both a $10.99 "service fee" and $25 "shipping" fee. THEN, today, I got an email with more incorrect info claiming the shipment's only been off track for two days. Seriously, what the heck is going on? I am utterly baffled and not happy about any of this. What are you going to do to rectify it?
I have ordered from Vestiaire before and have been very satisfied with the quality of my items.
Dear Kathleen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Owner cancelled my purchase. 5 days after I purchased. It was a Christmas present. It took this long for them to decide to cancel. They should lose their preferred status.
Dear Maureen,
We thank you very much for taking the time to share your feedback with us.
We regret to hear that your order had been cancelled 5 days after it was placed. Please be assured, the seller’s status will be negatively impacted by this cancelled sale, and any seller badge they hold could be withdrawn.
We appreciate your understanding and are here to assist you with any further questions or concerns.
Have a wonderful day ahead!
The Vestiaire Collective team
I haven't received the item. The seller hasn't sent it. What is going on?
Dear Kimberly,
We thank you very much for taking the time to share your feedback with us.
We regret to hear that your order has not been shipped yet. Upon reviewing the case, we found that the last day for shipment is today, December 19. Despite updating the seller to ship the package as soon as possible, if we do not receive any update from the carrier, the sale will automatically be cancelled within 24 hours, and a full refund will be issued to the same payment method you initially used.
We understand your concern regarding the delay and the frustration it has caused you. Please know that the seller’s status will be negatively impacted by this cancelled sale, and any seller badge they hold could be withdrawn.
We appreciate your understanding and are here to assist you with any further questions or concerns.
We wish you a lovely day ahead and hope to see you again soon!
The Vestiaire Collective team
My item was rejected, but the reason "manufacturing finishes" doesn't explain in any detail what was wrong, nor were any photos provided. Very frustrating.
Dear Giuliana,
Thank you very much for taking the time to share your feedback with us.
We regret to hear that your order was cancelled. Upon reviewing the report from our expert team, it appears that the backpack was found to be unauthentic, which led to the cancellation of the sale. Your refund has been issued to the same payment method you used, and it will be visible within 24 hours.
We hope this clarification helps you understand the report more clearly. Please do not hesitate to get back to us if you have any further questions.
We wish you a lovely day ahead and hope to see you again soon!
The Vestiaire Collective team
Great, loved the authentication process and the product. Thank you
Dear Heather,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I bought a pair of boots that were torn but made your cut I sent them back and you said you would sell them and did. I have not received the refund and it's less than what I paid for them. I still want the money. How long will it take it said 24 hours are immediately with PayPal
The experience is so disappointing the quality of the product is so bad I paid money to get something valuable and I received a pice of garbage, the pictures didn't show the actual condition of the bag and what your website did is put it on my page to sell it. I doubt it that any one would buy this garbage I got scammed and I'm not happy with this experience at all
Dear Christine,
We thank you for taking the time to share your feedback with us.
We understand your disappointment, and we are truly sorry to hear that you have not received the expected support from our teams! We regret that the quality of the product did not meet your expectations and that the pictures did not accurately reflect the condition of the bag.
Upon reviewing the order number you provided, we found that the item has not been delivered yet and is still with the seller. To investigate this case further, could you please provide the right order number of the item? This will help us address your concerns more effectively.
We are also available on the chat in the app for any additional assistance you may need. Thank you for your cooperation and understanding.
Best regards,
The Vestiaire Collective team
Transaction was flawless. Overall, experience was very positive.
Dear Member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Absolutely seamless purchase! Love that you can make offers as well to the seller. Love my purchase as well, and that they to ensure it is authenticated! Which to me, adds an extra layer of security and knowing that the item you have purchased it an authentic item as well.
Dear Michelle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Good. But this order is taking a month to arrive. And I am still waiting.
Dear Sheryl,
Thank you for your feedback.
We sincerely apologize for the delay in delivering your item.
In this case, we kindly inform you that once an order is confirmed, the seller is required to ship it within 7 days. The delivery date will then depend on the carrier and the locations of both the seller and the buyer.
After further checking, regarding the Non Signé / Unsigned Silk maxi dress (ref. 44437269), we note that the last update on the carrier's site was on 11/12/2024. We will escalate this case to our appropriate team to open an investigation with the carrier to locate the item. We will keep you informed via email as soon as there are any updates.
Thank you for your understanding and patience.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rashida,
Thank you so much for bringing this to our attention.
We are really sorry to hear that you have not received your purchases yet.
After further checking, regarding the Tory Burch Leather boots (ref. 49291920), we kindly inform you that your case has been well transferred to the department concerned, and they are now still working on it. Please rest assured that we will keep you informed via email once there is an available update from our side.
Thank you once again for your patience and understanding.
If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help.
Kind regards,
The Vestiaire Collective team