Vestiaire CollectiveReviews 2,570
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The jacket was perfect and the service is excellent. Thank you
Very sweet lady very professional. She responded right away and let me know that she was shipped soon as she get home.
Dear Martha,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
As always, Vestiaire keeps the buyer informed and I trust their judgment on the value of the product.
Dear Philicia,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I placed two different orders for Campomaggi bags for my Wife. Both bags arrived fairly fast from the time we first placed the order and both were exactly as described by the seller. Currently I am watching another Campomaggi Tote, however, the seller not being able to sell the bag has actually increased the cost which is totally over priced. I will make a firm bid today with the hopes it will be accepted.
Dear Brad Y,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Beautiful article of clothing, delicately wrapped with kind thank/you note! Top notch!
Dear Heidi,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I have had great experiences with buying and selling with Vestiaire. Great pictures, descriptions, and validations from Vestiaire. Can't go wrong with them!
Dear Gustave,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I appreciate all the updates and the speed at which you guys processed this order
Dear John,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I have been selling online for 13 years and Vesitaire is one of the worst sites I have ever dealt with. Horrific customer service and even worse seller protections.
I sold an Alexander Wang Denim skirt on 3/12/25, shipped within the hour to the seller in California. USPS tracked and insured shipping, purchased by seller from vesitaire. Per tracking, item was delivered to buyers mailbox on 3/14/25. Buyer reported it "lost" on 3/17/25, therefore prompting Vesitaire to "open an invesitgation". I was never made aware until I inquired on 3/19 regarding my payment.
It is now 3/21/25 and I have still not gotten paid despite the fact that USPS tracking shows the item delivered to the mailbox at the address the buyer provided.
Vesitaire is now asking the buyer to write a letter reaffirming their fraudulent claims. I asked why I was being penalized as the seller and all I was offered was a fake apology.
Vesitaires customer service is atrocious and their policies are even worse.
I will be pulling every single one of my items off the site and deleting my account.
Dear Veronica,
Thank you for bringing this to our attention.
We completely understand your frustration regarding the sale of your Alexander Wang mini skirt.
Upon verification from our end, we can confirm that the item was marked as delivered to the buyer on 14/03/2025.
However, the buyer reported that she had not received it. As part of our process in that cases, we are required to open an investigation with the carrier to clarify the situation and ensure a fair outcome.
To proceed with this, we requested specific documents from the buyer. Unfortunately, she did not respond, and in accordance with our policy, your payment was issued on 24/03/2025. It should have reached your account within 5 working days.
We genuinely appreciate your patience during this matter.
Please know that we are constantly working to improve both our seller support and overall service. Your feedback is valuable to us, and we’re very sorry to hear that your experience did not reflect the standards we strive to uphold.
If there’s anything else we can assist you with or clarify further, please don’t hesitate to get in touch.
Kind regards,
The Vestiaire Collective Team
Payment is too slow. Poshmark pays within a day or two electronically.
Dear Tee,
Thank you for bringing this to our attention.
We understand your concern regarding the payment processing time. At Vestiaire Collective, for individual sellers, payments are automatically issued 72 hours after the buyer receives the order, provided no issue is reported. Additionally, for items sold with authentication shipping, once the item is dispatched from our warehouse, the payment is processed on following working day.
We truly appreciate your valuable feedback, as it helps us improve. If you have a specific issue with an item, please don’t hesitate to contact us via the app, and we’ll be happy to assist you further.
Kind regards,
The Vestiaire Collective team
I had a great experience with Vestiaire, it was very easy to list my items. After my two items sold, it was simple to follow the process to pack and ship, and the whole authentication process went smoothly.
Dear Sarah,
We thank you very much for taking the time to share your feedback with us 😊
We hope to see you really soon and wish you a great day!
The Vestiaire Collective team
I M very satisfy with selling and buying on this site. I told my friends and my kids to shop on this site also. Looking forward to shop and buy more on this site. Thank you very much
Dear Loan,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I like to buy and sell in this site. Very trustworthy to shop on here. Thank you
The process is too long. If byer sent an offer and seller has accepted the offer the payment should be processed right away and not wait for 24h. The full breakdown of the final payment should be available to the byer hen the offer send
Dear Sofiya,
Thank you for sharing your feedback with us.
We understand your concern regarding the offer and the time buyers have to complete their purchase.
As per our policy, once a seller accepts an offer, the buyer has 24 hours to finalize the purchase. If the payment is not completed within this timeframe, the offer will automatically expire. If the buyer goes to the checkout, the total amount is visible there.
We appreciate your valuable feedback, and will take them into consideration as it helps us to improve our service. Please don’t hesitate to reach out if you have any further questions.
Kind regards,
The Vestiaire Collective team
Easy and efficient and great selection of products.
Great experience so far!
Dear Christine,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It's a great online selling site. Very positive experience
Dear Eli,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Easy app and I was able to keep a bigger portion of my sale compared to other platforms
Dear Matou,
We thank you very much for taking the time to share your feedback with us 😊
We hope to see you really soon and wish you a great day!
The Vestiaire Collective team
I sold my items really fast but only if I wanted to sell it cheaper than the price I am selling from other platforms so it's a good place if you just want to get rid of your stuff and get just a little
Dear Jasmine,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great experience and super easy to sell but fees are just high
Dear Member,
Thank you for your feedback!
We’re delighted to hear that you had a great selling experience and found the process easy. We understand your concern regarding the fees and appreciate your perspective.
Our commission structure allows us to maintain a secure and high-quality platform, offering services such as authentication, secure payments, and global exposure for your listings. However, we value your input and will take it into consideration.
We truly appreciate you being part of our community, and if you have any further feedback or questions, please don’t hesitate to reach out.
Kind regards,
The Vestiaire Collective team
Seamless interaction with no issues. Very smooth and professional.
Dear Vivian,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy and smooth, no problem. Customer assistant is very helpful
Dear Sara,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very easy purchase. Exactly as described and appreciated the authentication process.
Dear Shannon,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Titi,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team