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VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
















The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love Vestiaire more than any other platform to buy second hand luxury goods. Real deals and real quality and great selections! Very easy to use and very addictive too
Exactly as described! I am pleased with my purchase. Communication was also great.
Dear Martha,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I received the bag quickly and was satisfied with the authenticity report
Dear Takysha,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great details and information I get it from all over the world.
Very careful customer service also wonderful
Dear Kyungsuk,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
(Vestiaire sent me this link to give feedback on the *selling* experience) Sellers, save yourselves the trouble and just sell on Poshmark.
For my first time selling, Vestiaire made it extremely difficult and confusing. They rejected designer items without clear reasoning, despite my providing them various sources of authentication. I noticed they had approved, active listings with even less authentication than they were requiring from me. After literally 2 weeks of back and forth with customer service, who could not seem to keep up with the most basic info (e.g. What item we were talking about), they finally approved one of my items in question. For another, they continued to reject it and I ended up selling it on Poshmark.
The check out process was super easy, and I really appreciate that the bag went to their authenticators prior to being shipped straight to me as that gives me the peace of mind that the item I'm receiving is real!
Dear Anna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I always find what I want at a reasonable. I also love the stringent authentication standards that Vestiaire has in place. I feel confident I am getting an authentic designer piece.
Dear Kimberley,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This is the 2nd time I purchased something that was categorized incorrectly and I got stuck paying for something that does not fit at all.
It happened before with a sneaker, and now with a jacket. Categorized as Men's but it's not, it is women's. I should be able to return!
Dear Kristin,
Thank you for bringing this to our attention.
We understand your concern regarding the Brunello Cucinelli jacket you received, and we’re sorry to hear it didn’t meet your expectations.
Please be assured that ensuring the compliance of every item on our platform is a top priority, and we take this matter very seriously.
After verification, we can confirm that this jacket was carefully reviewed by our expert team prior to shipping and was found to be fully compliant with the seller’s description and photos.
As per our policy, buyers have 72 hours from the delivery date to report any issues. This item was delivered to you on 27/03/2025, and unfortunately, we are no longer able to take further action at this stage.
For future purchases, we kindly invite you to contact us directly via the app or website within this 72-hour window if you notice any issues. Our team will be happy to assist you promptly.
We appreciate your understanding, and please don’t hesitate to reach out if you have any further questions.
Kind regards,
The Vestiaire Collective Team
It was easy to share my item and the shipping process is also very easy. I was paid within a week of shipping the item
Dear Emily,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very positive experience & love the authentication upfront!
Dear Theresa,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Experience great vintage and modern design choices from sellers in different countries throughout the world!
The choices available were exceptional! The checkout was easy The notification info relative to purchase and expectations are remarkable 😍👌
Dear Elwarder,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The Marni thigh high boots were a wonderful choice and a great price!
Excellent service and communication. I ordered two necklaces. One was great quality and received quickly. The other was not available because seller didn't respond or something like that but I received great communication letting me know.
Dear Darlene,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Dear member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Perfect sale easy and quick no issues with the order customer was satisfied
Dear Felipa,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Would appreciate the order information in order for me to provide an honest feedback
Great item and a great price and fantastic condition same as presented on the site. Quick reply from seller.
Dear Suzanne,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My experience with shopping was the best you can bargain with sellers the alerts made every thing easier and no worries if something you ordered was already sold your money back is a grantee no shop without any worries
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Reliable, transparent, and attentive customer service. Great quality products and excellent protection for both the customers and the sellers.
Dear Elle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love all of the Gucci, Burberry and YSL items. Customer Support was stellar. I am totally in love and addicted to my Dolce & GABBANA clock watch necklace! It is so cute, trendy and comfortably to wear. It is one of my favorite pieces ever! Support Vestiaire Collective, as I have in the past as well. Author T. Younger PS. The prices are affordable. I even love the vintage Burberry backpack I already had.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Seller was quick and friendly and the bracelet was packaged very nicely and safe. Would order from them again.
Dear Brian,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love my LV vintage tote.Excellent condition. The seller do sweet did a good job in packaging.
Dear Chiew,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team
Dear David,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team