Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire CollectiveReviews 2,570

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow David C.
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I love Vestiaire more than any other platform to buy second hand luxury goods. Real deals and real quality and great selections! Very easy to use and very addictive too

Date of experience: April 2, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear David,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
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Exactly as described!
April 12, 2025

Exactly as described! I am pleased with my purchase. Communication was also great.

Date of experience: April 2, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Martha,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New Jersey
1 review
0 helpful votes
Follow takysha S.
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I received the bag quickly and was satisfied with the authenticity report

Date of experience: April 2, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Takysha,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow Kyungsuk O.
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Great details and information I get it from all over the world.
Very careful customer service also wonderful

Date of experience: April 2, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Kyungsuk,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Virginia
1 review
0 helpful votes
Follow ramona l.
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(Vestiaire sent me this link to give feedback on the *selling* experience) Sellers, save yourselves the trouble and just sell on Poshmark.
For my first time selling, Vestiaire made it extremely difficult and confusing. They rejected designer items without clear reasoning, despite my providing them various sources of authentication. I noticed they had approved, active listings with even less authentication than they were requiring from me. After literally 2 weeks of back and forth with customer service, who could not seem to keep up with the most basic info (e.g. What item we were talking about), they finally approved one of my items in question. For another, they continued to reject it and I ended up selling it on Poshmark.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
Follow Anna O.
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The check out process was super easy, and I really appreciate that the bag went to their authenticators prior to being shipped straight to me as that gives me the peace of mind that the item I'm receiving is real!

Date of experience: April 2, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Anna,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
1 review
0 helpful votes
Follow Kimberley K.
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I always find what I want at a reasonable. I also love the stringent authentication standards that Vestiaire has in place. I feel confident I am getting an authentic designer piece.

Date of experience: April 2, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Kimberley,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow Kristin S.
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This is the 2nd time I purchased something that was categorized incorrectly and I got stuck paying for something that does not fit at all.
It happened before with a sneaker, and now with a jacket. Categorized as Men's but it's not, it is women's. I should be able to return!

Date of experience: April 2, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Kristin,

Thank you for bringing this to our attention.

We understand your concern regarding the Brunello Cucinelli jacket you received, and we’re sorry to hear it didn’t meet your expectations.

Please be assured that ensuring the compliance of every item on our platform is a top priority, and we take this matter very seriously.

After verification, we can confirm that this jacket was carefully reviewed by our expert team prior to shipping and was found to be fully compliant with the seller’s description and photos.

As per our policy, buyers have 72 hours from the delivery date to report any issues. This item was delivered to you on 27/03/2025, and unfortunately, we are no longer able to take further action at this stage.

For future purchases, we kindly invite you to contact us directly via the app or website within this 72-hour window if you notice any issues. Our team will be happy to assist you promptly.

We appreciate your understanding, and please don’t hesitate to reach out if you have any further questions.

Kind regards,
The Vestiaire Collective Team

Ohio
1 review
0 helpful votes
Follow Emily F.
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It was easy to share my item and the shipping process is also very easy. I was paid within a week of shipping the item

Date of experience: April 1, 2025
Customer C. Vestiaire Collective Rep
8 months ago

Dear Emily,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Delaware
2 reviews
0 helpful votes
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Very positive experience & love the authentication...
April 9, 2025
Updated review

Very positive experience & love the authentication upfront!

Date of experience: March 30, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Theresa,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team


Experience Fashion Around the World
July 30, 2023
Previous review

Experience great vintage and modern design choices from sellers in different countries throughout the world!

Date of experience: July 30, 2023
California
3 reviews
0 helpful votes
Follow Elwarder S.
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The choices available were exceptional!
April 7, 2025
Updated review

The choices available were exceptional! The checkout was easy The notification info relative to purchase and expectations are remarkable 😍👌

Date of experience: March 28, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Elwarder,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team


Sexy
April 28, 2021
Previous review

The Marni thigh high boots were a wonderful choice and a great price!

Date of experience: April 26, 2021
New York
1 review
0 helpful votes
Follow Darlene M.
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Excellent service and communication. I ordered two necklaces. One was great quality and received quickly. The other was not available because seller didn't respond or something like that but I received great communication letting me know.

Date of experience: March 13, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Darlene,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow hp H.
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Great value!
April 6, 2025

Great value! Customer services were great! Good place to shop.

Date of experience: March 27, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear member,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Colorado
1 review
0 helpful votes
Follow Felipa T.
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Perfect sale easy and quick no issues with the order customer was satisfied

Date of experience: March 27, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Felipa,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team


Would appreciate the order information in order for...
February 22, 2025
Previous review

Would appreciate the order information in order for me to provide an honest feedback

Date of experience: February 12, 2025
Texas
1 review
0 helpful votes
Follow suzanne M.
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Great item and a great price and fantastic condition same as presented on the site. Quick reply from seller.

Date of experience: March 27, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Suzanne,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
1 review
0 helpful votes
Follow sandra C.
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My experience with shopping was the best you can bargain with sellers the alerts made every thing easier and no worries if something you ordered was already sold your money back is a grantee no shop without any worries

Date of experience: March 27, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Sandra,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Missouri
1 review
0 helpful votes
Follow Elle V.
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Reliable, transparent, and attentive customer service. Great quality products and excellent protection for both the customers and the sellers.

Date of experience: March 27, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Elle,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow T. Y.
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I love all of the Gucci, Burberry and YSL items. Customer Support was stellar. I am totally in love and addicted to my Dolce & GABBANA clock watch necklace! It is so cute, trendy and comfortably to wear. It is one of my favorite pieces ever! Support Vestiaire Collective, as I have in the past as well. Author T. Younger PS. The prices are affordable. I even love the vintage Burberry backpack I already had.

Date of experience: March 26, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Member,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Iowa
1 review
0 helpful votes
Follow brian K.
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Seller was quick and friendly and the bracelet was packaged very nicely and safe. Would order from them again.

Date of experience: February 9, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Brian,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New Jersey
1 review
0 helpful votes
Follow Chiew C.
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I love my LV vintage tote.Excellent condition. The seller do sweet did a good job in packaging.

Date of experience: March 26, 2025
Customer C. Vestiaire Collective Rep
9 months ago

Dear Chiew,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team