Vestiaire CollectiveReviews 2,570
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
Unique Vintage
Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great customer service, and verification of authenticity and quality. I feel confident and safe about buying designer goods on this platform.
Smooth and swift experience. Good value for money. Will come back.
Dear Winny,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I find beautiful unique items on this platform! And I can negotiate the price! What's better than that?
Dear Lesa,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The recent purchase was exactly as described in condition. Very pleased with the purchase.
Dear Stephanie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I've been buying from VC for a number of years and I'm never disappointed. Updates are extremely accurate and images loaded by the sellers. Love this site - keep the good work up.
Dear Amanda,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Quick and efficient Product as described and quick delivery
Dear Mark,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Wonderful place to buy and sell! Everyone on the site is friendly! Vestiaire offers authentication review also!
Dear Annette,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have had exceptional experiences since joining this site several years ago!
I love the propensity of European designer finds, from new to vintage!
This is my favorite site when I am searching for something special.
Dear Katharine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Faultless system - descriptions are spot on and delivery is fast
Dear member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very pleased with my order. Exactly as described. Love having the item verified.
Dear Karissa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was perfect! So easy! They over delivered on my expectations. My items got here so fast from croatia!
Dear Nic,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Excellent. I shall await receipt of product as the description said it did not have Antonio Marras label!
Dear Colin,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Excellent and trustworthy site efficient and reliable, used many times
Dear Frances,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
A great platform for consignment goods. Easy to use for both sellers and buyers.
Dear Connie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My first time ordering off of this site was a pair of Coogee pants which the seller said that they were only wore once or twice, but I had the pants authenticated before they were sent to me which I had already paid for when I seen the pictures from the author, and I thought that I would still have to buy them, but I love the fact that they gave me the option after seeing the pictures close up and the problems that they had shown to me Through authentication I was able to decline and they refunded me my full purchase price. I really like the fact of knowing that you're going to get what you paid for or they will not force you to buy.
Dear Ramon,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The process of making an offer, requesting authentication to the delivery process is just super user friendly. The convenience goes without saying. The responses to my questions were answered right away. Great service!
Dear Enery,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always a pleasure, and I feel secure with my data on this site.
Dear Michael,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my first time using this website and the simplicity of the website and the transaction was very surprising. I wld 100 percent recommend this website to anyone who is trying to sell the products they have. I received my money instantly once the grace period was over. This website took all the hassle out of selling my purse and putting money in my account.
Dear Mchelle,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Excellent item, reliably delivered in good time, thanks. Why do I have to offer 50 characters?
Dear Ingrid,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Smooth ordering process, great that you can set up alerts for specific items.
Happy with the price paid. Order arrived when expected and well packed. Condition as described xx
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daniel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team